Groove Technology

SEPTEMBER 15, 2021

For example, a bank gets their own customized application for internet banking services. This custom application will enable the bank to ensure the security, protect their transactions and provide better customer experiences. Meanwhile, it is impossible to accomplish with SaaS services.

Software 246

Software Banking Collaborations Out-Tasking 246

McKinsey and Company

APRIL 12, 2023

As global risks increase and economic uncertainty persists, the risk functions within the financial services industry must continue to evolve talent to ensure organizational resiliency.

Efficiency 137

Efficiency Service Risk Management Risk Management 137

Perficient Digital Transformation

AUGUST 4, 2024

In today’s rapidly evolving digital landscape, financial services organizations are increasingly relying on cutting-edge technologies to stay competitive and deliver exceptional services to their clients. Streamlined Business Processes Automation is a key benefit of Azure Integration Services.

Service 110

Service Banking Risk Management Risk Management 110

Automation Anywhere

FEBRUARY 22, 2021

Look at banking industry websites today. In its article “ The cloud imperative for the banking industry, ” Accenture states cloud investment has grown strongly in recent years and is predicted to continue growing at 15 percent annually until 2022. The average bank has 58% of its workload in the cloud.

Banking 98

Banking Automation Robotics Process Automation Accounting 98

Hyland

FEBRUARY 2, 2023

Today’s consumers demand fast and efficient digital channels to conduct financial transactions. How can banks and credit unions keep up with the increased demand? BAI , a nonprofit that provides research, training and thought leadership in financial services, recently discussed key industry trends with Steve Comer.

Banking 91

Banking Automation Robotics Process Automation Retail 91

IBM Services

FEBRUARY 1, 2024

More prominently, central bank digital currencies (CBDCs) have come to offer digital forms of central bank money, while tokenized deposits tokenize the lifecycle of commercial bank money in both the retail and wholesale context. What are central bank digital currencies? Payment transaction privacy is also important.

Banking 97

Banking Retail Regulations Research 97

Redial

APRIL 16, 2021

Still, customer service outsourcing is a healthy way to achieve this. Growing your in-house customer service call center can be challenging, expenses can drive you to reconsider how you are handling customer experience and expectations, with numbers rapidly turning to red when assigning more resources to address the growing volume.

Customer Service 130

Customer Service Outsourcing Service Call Center 130

Redial

APRIL 16, 2021

Still, customer service outsourcing is a healthy way to achieve this. Growing your in-house customer service call center can be challenging, expenses can drive you to reconsider how you are handling customer experience and expectations, with numbers rapidly turning to red when assigning more resources to address the growing volume.

Customer Service 130

Customer Service Outsourcing Service Call Center 130

Hyland

JANUARY 20, 2023

To get a better sense of where things stand at the start of the year, we turned to Chris Sims , Hyland’s Industry Consultant for Financial Services. Chris has more than 20 years of experience in bank management, with a focus on mortgage lending, commercial lending and retail banking. The market is extremely competitive.

Banking 84

Banking Robotics Process Automation Retail Out-Tasking 84

Future of Digital Sourcing Outsourcing

OCTOBER 14, 2022

Learn more the team at Bank of Montreal and their third-party management strategy with their Armored Car innovations. This project allowed us to transition work that had traditionally been performed by branch personnel (around-the-clock customer deposit drop processing, branch ATM servicing) to our selected sole source provider.

Banking 81

Banking Management Sourcing Administrative 81

Everest Group

JUNE 27, 2024

UK Banks Ramp Up Digital Banking Services and Redefine Operations. Facing macroeconomic challenges and shifting consumer demands, UK banks are reimagining their operations to stay competitive. A wave of macroeconomic shifts and evolving consumer demand are driving UK banks to rethink their operating model.

Banking 59

Banking Outsourcing Service Sales 59

Everest Group

MARCH 11, 2024

Cloud service providers are vital partners in helping Banking and Financial Services (BFS) institutions build robust systems for cloud migration and exit strategies to maneuver complex regulatory and operational environments. These approaches promise to ignite technological innovation.

Banking 59

Banking Service Regulations Flexibility 59

Everest Group

JULY 13, 2023

Payments IT Services PEAK Matrix® Assessment The payments landscape is changing rapidly. New regulations and standards, such as ISO 20022, are paving the way for faster and more efficient payments. Today, consumers have more payment options than ever before. These new data standards create numerous opportunities for data monetization.

Service 98

Service Banking Insurance Healthcare 98

Perficient Digital Transformation

APRIL 20, 2023

The Landscape According to Forbes Advisor: 2022 Digital Banking Survey , as of 2022, 78% of adults in the U.S. prefer to bank via a mobile app or website. blockchain​, digital wallets​, money center banks​, emerging payment solutions, digital lending​, economic turmoil​, and fintech disintermediation).

Banking 69

Banking Marketing Research Design 69

IBM Services

NOVEMBER 29, 2023

Financial Services clients are increasingly looking to modernize their applications. Moreover, many of these financial services applications support regulated workloads, which require strict levels of security and compliance, including Zero Trust protection of the workloads. initiative.

Banking 96

Banking Out-Tasking Sourcing Regulations 96

Perficient Digital Transformation

AUGUST 12, 2024

Azure Integration Services (AIS) and MuleSoft are two prominent players in this field. Azure Integration Services is a cloud-based integration platform provided by Microsoft, while MuleSoft is an integration platform that allows developers to connect applications, data, and devices.

Service 105

Service Cost Control Banking Efficiency 105

Perficient Digital Transformation

FEBRUARY 16, 2023

What is ServiceNow Financial Services Operations (FSO): Financial Services Operations (FSO) is an out-of-box offering by ServiceNow utilizing its existing platform custom-tailored to the use cases for Financial Institutions providing a comprehensive solution for managing operations end-to-end.

Service 111

Service Out-Tasking Automation Banking 111

Automation Anywhere

OCTOBER 14, 2021

The pandemic has prompted changes in every industry, and financial services is no exception. Yet, the pandemic has accelerated the development of virtual service and the integration of digital channels such as web and chatbots with live channels such as call centers and live chat. million customers and 105.6

Service 98

Service Banking Robotics Process Automation Finance 98

IBM Business Partners

AUGUST 17, 2023

The introduction of Central Bank Digital Currency (CBDC) has added a new dimension to blockchain technology that transforms the future of payments for businesses and individuals. Some time ago, banks and governments started shifting their attention towards using digital assets in their operations and economies.

Banking 70

Banking E-Commerce Supply Chain Management Government 70

31 West

APRIL 16, 2024

Many institutions focus on bureaucracy in customer service. Higher education institutions can improve services by understanding who their customer is. Institutions should offer training to improve their customer service teams. Here are different strategies to help improve customer service in higher education.

Customer Service 130

Customer Service Service Call Center Customer Support 130

Everest Group

AUGUST 30, 2024

The panel will discuss current applications of AI in the banking and financial services industry, showcasing how these technologies are not just futuristic concepts but present-day tools driving operational efficiency and customer satisfaction.

Banking 52

Banking Service Government Insurance 52

31 West

SEPTEMBER 8, 2022

Now imagine your company as a ship and the IT help desk services as the engine room that propels the ship. The official and ultimate goal of this blog post is to make you informed about the nuances (which can very well be called advanced tricks) that will help you save money when it comes to your IT help desk services.

Service 130

Service Right-Sizing Shared Services Engineering 130

Automation Anywhere

MARCH 25, 2021

The financial services industry has always been an early adopter of technology to enhance the efficiency of operations and customer satisfaction. In the 1960s, banks introduced ATMs. With the new millennium came 24/7 online banking and then mobile banking. In the 1970s, electronic card-based payments arrived.

Service 98

Service Robotics Process Automation Banking Automation 98

IBM Services

FEBRUARY 26, 2024

The financial services industry has been in the process of modernizing its data governance for more than a decade. How can banks, credit unions, and financial advisors keep up with demanding regulations while battling restricted budgets and higher employee turnover? The Basel Committee released BCBS 239 as far back as 2013.

Service 97

Service Regulations Engineering Banking 97

Redial

APRIL 17, 2024

From alternative legal services to finance & accounting, human resource outsourcing, and procurement, South Africa maintains a competitive advantage , providing access to the dynamic African market and beyond. Proficient in English and multiple local languages, put the country in the most attractive destination for BPO services.

Banking 130

Banking Human Resources Legal Services Outsourcing 130

Redial

APRIL 17, 2024

From alternative legal services to finance & accounting, human resource outsourcing, and procurement, South Africa maintains a competitive advantage , providing access to the dynamic African market and beyond. Proficient in English and multiple local languages, put the country in the most attractive destination for BPO services.

Business Process Outsourcing 130

Business Process Outsourcing Banking Human Resources Outsourcing 130

Groove Technology

JANUARY 8, 2025

In the era of globalization and the rapid advancement of the IT industry, Vietnam has positioned itself as a premier destination for international businesses seeking software development services. Supported by a stable economy and a favorable political environment, Vietnam has become a trusted partner in the global technology sector.

Software 130

Software Labor Costs Human Resources Government 130

IBM Services

NOVEMBER 14, 2023

In today’s hyper-competitive digital landscape, the rapid development of new digital services is essential for staying ahead of the curve. Shockingly, a staggering 33% of developers lack the necessary skills or resources, hindering their productivity in delivering products and services.

Service 99

Service Regulations Automation Banking 99

Everest Group

FEBRUARY 26, 2024

billion acquisition of Discover Financial Services would combine two of the largest credit card companies, creating the most dominant US credit card firm. This deal holds the potential to significantly impact the banking and financial services (BFS) IT services market and providers. Capital One’s planned US$35.3

Banking 59

Banking Risk Management Risk Management Marketing 59

Automation Anywhere

AUGUST 19, 2022

The front office represents the customer-facing roles of a company — sales, customer service, field marketing, and advisory service experts. Those teams are responsible for increasing demand, increasing revenue, marketing , and after-sales services.

Automation 145

Automation Sales Robotics Process Automation Human Resources 145

Perficient Digital Transformation

NOVEMBER 1, 2023

Intelligent automation and generative AI can unlock tremendous value for financial services leaders who want to optimize experiences and reduce costs. Perficient was honored to participate in the inaugural Banking, Financial Services, and Insurance (BFSI) event hosted by Kofax.

Insurance 59

Insurance Banking Robotics Process Automation Service 59

Redial

NOVEMBER 29, 2023

Business leaders in different areas, like the financial and banking industry, increasingly turn to offshore investment to optimize their contact services. Outsourcing has become a strategic move, providing cost-effective solutions without compromising service quality.

Offshoring 130

Offshoring Banking Cybersecurity Regulations 130

Perficient Digital Transformation

DECEMBER 18, 2023

This blog post delves into the pivotal role these practices play in ensuring the stability and success of financial institutions and banks. Adopting regulatory risk and compliance practices ensures that banks adhere to the prevailing regulatory frameworks, avoiding legal repercussions and potential financial penalties.

Regulations 111

Regulations Cybersecurity Banking Insurance 111

NoonDalton

NOVEMBER 6, 2024

For SMEs, navigating bookkeeping and controller services, compliance, and strategic financial planning often stretches limited resources thin. Outsourcing bookkeeping and controller services is emerging as the go-to solution for SMEs to streamline their financial operations, save money, and regain valuable time.

Efficiency 52

Efficiency Outsourcing Service Out-Tasking 52

Perficient Digital Transformation

AUGUST 3, 2023

Highly regulated industries, such as the financial services industry, are especially interested in generative AI’s capabilities surrounding how it can support ever-transient regulatory and data governance demands.

Risk Management 19

Risk Management Risk Management Service Insurance 19

Perficient Digital Transformation

APRIL 8, 2024

A top-leading bank, grappling with business and regulatory challenges, faced scrutiny after failing the Federal Reserve’s annual stress test. To bolster its capabilities and ensure compliance, the bank sought assistance from Perficient in delivering exceptional project and program management services to tackle their significant hurdles.

Banking 52

Banking Management Government Risk Management 52

Simplr

JANUARY 30, 2023

From traditional and challenger banks, to trading, crypto and buy now, pay later platforms, you must stay nimble in all aspects of customer experience—the questions you ask when vetting customer service vendors are no exception. 8 Questions to Ask Every Customer Service Supplier Do you have a privacy compliance program?

Service 90

Service Banking Regulations Offshoring 90