Everest Group

MARCH 3, 2023

AWS READ MORE ABOUT OUR AWS-FOCUSED RESEARCH

Banking 130

Banking Healthcare Research Marketing 130

Everest Group

JUNE 11, 2024

What are the trends impacting enterprises across industries, such as healthcare, life sciences, insurance, and banking and financial services? Our panel will discuss effective strategies for thriving in the face of disruption and offer their experienced view on the best path forward.

Insurance 147

Insurance BPO Banking Healthcare 147

Everest Group

NOVEMBER 10, 2023

In this report, we deliver: The D&A service providers landscape for mid-market enterprises D&A services for mid-market enterprises PEAK Matrix® characteristics Enterprise sourcing considerations Scope All industries and geographies The assessment is based on Everest Group’s annual RFI process for the calendar year 2023, interactions with D&A (..)

Analytics 195

Analytics Marketing Service Advisory 195

Everest Group

APRIL 13, 2022

Of this, close to 30,000 are working for third-party service providers across banking and financial services, retail, automobile, and healthcare. According to the data from Everest Group, there are close to 70,000 to 100,000 highly qualified workers in digital engineering and IT skills, who will face disruption.

Retail 130

Retail Global Business Services Banking Healthcare 130

Everest Group

JULY 26, 2024

In just 78 minutes, a faulty update from CrowdStrike caused global chaos, grounding flights, disrupting hospitals, and halting banking services. Some of the leading ones that were unavailable are Arvest Bank, Bank of America, Capital One, Charles Schwab, Chase, TD Bank, US Bank, and Wells Fargo.

Cybersecurity 147

Cybersecurity Banking Supply Chain Management Collaborations 147

Redial

APRIL 17, 2024

The past decade has been a rapid change in the South Africa business, ranked by the World Bank as an “upper middle-income country”. Diverse Expertise in Contact Centers: Building on a solid foundation in contact centre operations, South Africa extends its global reach into diverse sectors such as legal, healthcare, gaming, and others.

Banking 130

Banking Human Resources Outsourcing Legal Services 130

Redial

APRIL 17, 2024

The past decade has been a rapid change in the South Africa business, ranked by the World Bank as an “upper middle-income country”. Diverse Expertise in Contact Centers: Building on a solid foundation in contact centre operations, South Africa extends its global reach into diverse sectors such as legal, healthcare, gaming, and others.

Business Process Outsourcing 130

Business Process Outsourcing Banking Human Resources Outsourcing 130

Everest Group

MARCH 31, 2023

Additionally, the increasing involvement of end-consumers/patients in their healthcare decisions, coupled with evolving Healthcare Practitioner (HCP) needs, has compelled life sciences enterprises to explore the use of digital tools and technologies to enhance their market positioning and ensure continued engagement with their stakeholders.

Sales 130

Sales Marketing Service Pharmaceuticals 130

Everest Group

NOVEMBER 10, 2021

How regulated industries like banking, finance, insurance, healthcare, life sciences, public sector, and defense will dominate roll out, especially in early phases. How hardware and software segments of the market will drive the majority of the adoption, while the service segment will also have a role to play.

Regulations 130

Regulations Insurance Banking Finance 130

Everest Group

APRIL 15, 2024

The integration of immersive technologies across sectors such as Banking, Financial Services, and Insurance, manufacturing, retail, education, gaming, healthcare, hi-tech, and entertainment is reshaping consumer behaviors and creating new opportunities for engaging experiences.

Service 147

Service Manufacturing Retail Insurance 147

Automation Anywhere

APRIL 29, 2021

In this blog, we’ll look at real-world AI applications in four different industries—healthcare, retail, manufacturing, and banking—to show you how AI can be a force for good in business. Diagnostics appear to be an especially promising intersection between AI and healthcare. All these capabilities have been enabled by AI.

Automation 98

Automation Robotics Process Automation Banking Manufacturing 98

Everest Group

MAY 14, 2024

NextWealth offers services in AI/Machine Learning (AI/ML), Information Technology (IT) services , and Business Process Services (BPS) under a managed services model to a diverse set of clients in tech, e-commerce, fintech, banking, financial services and insurance (BFSI), and healthcare , among others.

Impact Sourcing 162

Impact Sourcing Sourcing E-Commerce Jobbing 162

Hyland

SEPTEMBER 16, 2022

Bank capitalizes on new technology and opportunities. Hyland works with a bank that has steadily unlocked its platform’s potential since 2018. After starting with a cloud-hosted, scan-store-retrieve solution, it integrated OnBase, Hyland’s content services platform, with its Jack Henry banking system.

Banking 105

Banking Healthcare Collaborations Sourcing 105

Groove Technology

NOVEMBER 15, 2024

As the demand for fintech solutions and mobile banking rises, outsourcing enables financial institutions to meet these demands swiftly and cost-effectively. Projected Growth: The global AI and ML outsourcing market is expected to grow at a 33% CAGR, with increased demand for machine learning models in e-commerce, healthcare, and finance.

Software 100

Software Outsourcing Cybersecurity E-Commerce 100

Everest Group

MARCH 25, 2024

Prominent ones include investment banking and high-tech industries, and North America. Our research uncovered some key factors creating this dichotomy, including shifting profiles of existing deals to longer terms and lower annual contract values (ACVs), delayed/canceled commitments, and slow ramp-ups of large deals.

Research 173

Research Service Cybersecurity Banking 173

Groove Technology

MAY 18, 2023

Healthcare: MuleSoft helps healthcare organizations integrate electronic medical records (EMRs), patient portals, insurance systems, and other healthcare-related applications to improve patient outcomes, reduce costs, and enhance the patient experience.

E-Commerce 130

E-Commerce Supply Chain Management Government Banking 130

Everest Group

APRIL 9, 2024

We have seen a consistent insourcing trend among leading global banks, insurers, consumer packaged goods firms, healthcare and life-sciences companies, and manufacturers. Over the past 15 years, in-house delivery models have grown from 20% to 30% of the mix, although outsourcing remains prevalent.

Global Business Services 182

Global Business Services Outsourcing Service BPO 182

Perficient Digital Transformation

MARCH 4, 2022

Vital industries are realizing and addressing this for their users with dark mode and other inclusive design solutions: Healthcare: Hospitals, doctor portals, and test results. Financial: Online Banking, investing, and financial trends. Energy: Apps, paying your bills, viewing your usage. My Key Takeaways for Using Dark Mode.

Design 130

Design Healthcare Banking 130

Everest Group

NOVEMBER 16, 2022

Banking, Financial Services and Insurance (BFSI) (39%), hi-tech and telecom (16%), and healthcare and pharma (13%) are the leading adopters by industry. North America is the largest adopter by region (57%); Europe (31%) and Asia Pacific (11%) follow in share of market.

Marketing 130

Marketing Automation Software Robotics Process Automation 130

Everest Group

APRIL 12, 2022

Eastern Europe hosts several service providers across industry verticals, including Banking and Financial Services (BFS). The conflict majorly derails Ukraine’s focus on driving Fintech and tech and banking collaboration that started in 2018 with major FinTechs in Ukraine raising US$7 million in funding. Short-term strategy 2.

Supply Chain Management 130

Supply Chain Management Management Banking Outsourcing 130

Everest Group

APRIL 12, 2022

Eastern Europe hosts several service providers across industry verticals, including Banking and Financial Services (BFS). The conflict majorly derails Ukraine’s focus on driving Fintech and tech and banking collaboration that started in 2018 with major FinTechs in Ukraine raising US$7 million in funding. Short-term strategy.

Supply Chain Management 130

Supply Chain Management Management Banking Outsourcing 130

Everest Group

DECEMBER 19, 2022

DOWNLOAD THE FULL REPORT Acing the Art of Platform-driven Growth: Software Product Engineering Services PEAK Matrix® Assessment 2023 What is in this PEAK Matrix® Report In this PEAK Matrix® assessment, we: In this report, we share: Everest Group’s services PEAK Matrix® evaluation of engineering service providers associated with software product engineering (..)

Engineering 130

Engineering Software Service Retail 130

Everest Group

APRIL 3, 2024

These new use cases may include: Quantum-safe communication (use cases for cloud computing, data centers, 5G networks, secure private communication links, ) Security in the banking sector, securing ATM and online credit card transactions, as well as customer data stored in bank data centers Quantum-safe VPN and SD-WAN Quantum-safe cybersecurity for (..)

Cybersecurity 182

Cybersecurity Research Banking Collaborations 182

Magellan Solutions

JANUARY 9, 2021

Healthcare BPO. What is a Healthcare BPO? Healthcare Business Process Outsourcing or Healthcare BPO provides support to healthcare institutions. Healthcare represents 5%-10% of the total BPO deals in the market. Services such as banking, financial services, and manufacturing remain the hottest trend.

Healthcare 52

Healthcare BPO Pharmaceuticals Business Process Outsourcing 52

Everest Group

FEBRUARY 9, 2023

Based on initial impressions, the technology holds great promise to enhance and revolutionize many industries, including customer experience , healthcare , logistics, banking , and education, among others. Since OpenAI released ChatGPT for public testing in November 2022, ChatGPT has generated a lot of buzz.

Data Entry 130

Data Entry Supply Chain Management Out-Tasking Finance 130

Magellan Solutions

MAY 29, 2021

Many Healthcare BPO are stepping up to the challenge to connect patients and doctors amidst the pandemic. Healthcare leaders are now enlisting the assistance of healthcare BPO support services to help them examine the role of social media in doing busines s. 9 Ways Healthcare BPO Make Use of Social Media.

Healthcare 52

Healthcare BPO Call Center Research 52

Everest Group

MAY 21, 2024

Watch the webinar, Transforming to Thrive: Building Winning Operating Models Amid Disruption Across Industries , to learn about trends impacting enterprises across industries, such as healthcare, life sciences, insurance, and banking and financial services?

Insurance 162

Insurance Outsourcing Flexibility Risk Management 162

Everest Group

JANUARY 27, 2022

Other industries where specialized expertise in finance and accounting is highly valued include banking and financial services (BFS), media and entertainment, healthcare, retail and consumer packaged goods (CPG), and travel and logistics. Other key findings: An 8-10% growth rate in FAO spend is expected from June 2021 to June 2022.

Finance 130

Finance Accounting Outsourcing Retail 130

Perficient Digital Transformation

NOVEMBER 9, 2023

By now, you are getting the idea that a cohesive content strategy is the key for consumers to open your digital front door and engage with your organization regardless of where you sit in the healthcare ecosystem. Consider capturing providers’ contact information for nurture campaigns down the road as they continue their research.

Healthcare 116

Healthcare Insurance Research Call Center 116

Velocity Global

JUNE 7, 2023

While Mexico’s healthcare quality and accessibility rank above many countries, its public healthcare system still presents challenges that lead working professionals in Mexico to expect supplemental health insurance to accommodate for what Mexico’s public system lacks. Can Expats Get Healthcare in Mexico?

Insurance 98

Insurance Healthcare Payroll Administrative 98

Groove Technology

AUGUST 14, 2022

This figure becomes frightening when you include crucial apps where you save confidential accounting information, such as mobile banking, buying, and trading. Examples of data that are commonly exposed include: Bank account number, Credit card information, Token for the session, Social Security Number (SSN). Data on healthcare.

Banking 130

Banking Accounting Finance Software 130

Redial

APRIL 26, 2023

E-commerce Healthcare Finance and Banking Travel and Hospitality Telecommunications Education Government So, to end the conversation, I finally asked the final question, which consisted in: What is the future of call centers? Rising industries: What are the top rising industries that require or will require call center services?

Call Center 130

Call Center E-Commerce BPO Nearshoring 130

Everest Group

OCTOBER 27, 2021

Market Highlights: Healthcare; manufacturing; and banking, financial services and insurance (BFSI) are the leading adopters of VMSs, accounting for more than 50% of market share in terms of active deals. The report includes the Everest Group PEAK Matrix® for VMS, an assessment of the capabilities and market impact of 18 VMS providers.

Marketing 130

Marketing Management Sourcing Accounting 130

Everest Group

AUGUST 30, 2022

Bank of America. Both fresh and experienced technology professionals exhibit a strong preference for TMT (technology, media and telecom), HLS (healthcare and life sciences), and BFS (banking and financial services) GBS organizations, mainly driven by a perception of better career opportunities (e.g., z International.

Global Business Services 130

Global Business Services Service Banking Advisory 130

Go4Customer

SEPTEMBER 24, 2021

s world there is a tough competition in the market irrespective of the industries be it a bank, travel companies or the healthcare sector. As we all know that in today?s Every company in order to gain a reputation in the market or to get their customer?s s queries resolved needs support of call center outsourcing companies.

Call Center 75

Call Center Banking Service Healthcare 75

Forrester Digital Transformation

OCTOBER 26, 2022

This service helps digital leaders across industries — including financial services, travel, retail, healthcare, […]. If you answered yes (or even “mostly yes”), then the Develop The Digital Strategy priority within the Forrester Decisions for Digital Business & Strategy service is for you!

Retail 130

Retail Healthcare Service Banking 130

Offshore India Data Entry

NOVEMBER 25, 2022

Any business in banking, mortgage, legal, healthcare, educational institutions, cooperates, payroll, sectors, etc. Bank Forms. This will enable the business to gather information from the customers with ease. Companies need to incorporate OCR technology into their marketing strategy to generate more profits in the long run.

Data Entry 98

Data Entry Payroll Banking Offshoring 98