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Predictions 2022: Banks Will Double Down On Innovation

Forrester Digital Transformation

To compete and survive in an increasingly unpredictable, post-pandemic world, banks will invest heavily in technology, talent, and sustainability in the coming year.

Banking 244
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Central Bank Digital Currency In India: The New Money Is Here!

Forrester Digital Transformation

India’s central bank, Reserve Bank of India (RBI), is now focusing on Central Bank Digital Currency (CBDC). The world of money is changing, and India has made impressive progress toward innovations in digital payments. Things have been a little hazy around the use of cryptocurrencies in India.

Banking 235
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US Banking CX In 2022: Who Does It Well And Why It Matters

Forrester Digital Transformation

For a large multichannel bank, a 1-point improvement in its CX Index™ score can lead to an incremental $123 million in revenue. For a direct bank, it can lead to an incremental $92 million in revenue. Discover the results of the 2022 CX Index™ for US banks.

Banking 48
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In 2022, Banks Are Refocusing Their Efforts On Innovation, Sustainability, And IT Improvements

Forrester Digital Transformation

In 2022, banks are refocusing their efforts on innovation, sustainability, and IT improvements.

Banking 242
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Forrester’s 2021 Financial Services Architecture Survey Needs Your Input

Forrester Digital Transformation

Banks and other financial services firms always ask: “What are the others doing?” Source: Financial Services Firms Have Solid […].

Service 246
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Today in Global Small Business: Global Small Businesses Need Financial Services, Not Charity

The Global Small Business Blog

©iStock/FeelPic What's affecting me, my clients, my colleagues and other global small business owners: Global small businesses need financial services , not charity. Today’s small businesses face extraordinary multi-layered challenges on local, state, national and global levels. Here's why.

Service 246
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Automation Opportunities Abound In Corporate Banking

Forrester Digital Transformation

It’s no secret that in today’s business climate, corporate banks are feeling the squeeze. Now is the time when corporate banks change the way they serve clients. They must start employing a mix of digital and human-enabled services that will enrich the client […]

Banking 130