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The Differential Cost – Co-Sourcing vs. Internal Hiring

Premier BPO

Choosing between hiring yourself, a recruiting firm, outsourcing or co-sourcing. When a firm recruits directly, they must factor in the cost of the recruiter, recruitment ads, manager and interview panelist time involved, and other intangible costs. Want to Know Your Average Cost Per Hire?

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Forrester Report: Customer Experience Plummets to All-Time Low Is Your Business at Risk?

Premier BPO

In this blog, Premier BPO will highlight the impact of positive CX and the reasons for the current state of CX for US brands and equip you with result-driven strategies that can elevate your brand’s CX strategy.

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AI-Powered Customer Service: Friend or Foe? Why Digital CX is Failing (and How to Fix It)

Premier BPO

The second blog of the series to transform the CX strategy will examine why underwhelming digital experiences contribute to the continued fall in CX quality and share some ideas for improvement. We differentiate ourselves through the PremierSync framework , which offers co-sourcing solutions tailored to your specific challenges.

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The Bot Backlash: How Misguided Chatbot Implementation is Ruining Your Customer Experience

Premier BPO

This blog will look at companies’ mistakes while implementing consumer chatbots and how best to address those mistakes. This becomes a source of great dissatisfaction for consumers. We differentiate ourselves through the PremierSync framework , which offers co-sourcing solutions tailored to your specific challenges.

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Overcoming Gen AI Challenges: The Power of Tech-Enabled Outsourcing

Premier BPO

Premier BPO combines a broader talent pool, reduced labor costs, and the power of digital transformation through PremierTech Solutions. We differentiate ourselves through the PremierSync framework , which offers co-sourcing solutions tailored to your specific challenges.

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MSP Expo 2022 Recap – It Labor Crisis Continues

Premier BPO

The two touched on the challenges brought about by today’s labor market, and broached the topic of more effective staffing models like co-sourcing. Rising labor costs due to increased recruiting competition and retention-related benefit expectations are a prime concern for many companies. About Premier BPO.

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AI-Powered Healthcare: Boosting Patient Experience and Efficiency

Premier BPO

Premier BPO combines a broader talent pool, reduced labor costs, and the power of digital transformation through PremierTech Solutions. Premier BPO differentiates itself through the PremierSync framework , which offers co-sourcing solutions tailored to your specific challenges.