Everest Group

APRIL 9, 2024

However, this blog explores the the in-house GBS versus Business Process Outsourcing (BPO) debate. However, the potential of GBS/SSC collaborating with outsourced entities in a combined “AND” model was surprisingly absent in the conversations. Before delving further, let’s address a glaring contradiction.

Global Business Services 182

Global Business Services Outsourcing Service BPO 182

Everest Group

FEBRUARY 2, 2023

Read on to discover the future of blockchain in this blog. Blockchain technology promises to transform banking, financial services, and FinTechs by enhancing the digital customer experience while lowering costs and reducing data risks in a secure environment. Service providers investing in blockchain capabilities will win in the long run.

Banking 246

Banking Service Right-Sizing Automation 246

Everest Group

AUGUST 29, 2022

Learn what issues keep customer experience officers ( CXOs) up at night in this blog. Competitors are unlikely to share their plans, and opportunities to collaborate with peer CX leaders in non-competing firms are scarce. CX leaders are seeking an unbiased external industry lens that advisors can provide.

Reduced Costs 195

Reduced Costs Analytics Impact Sourcing Outsourcing 195

Everest Group

AUGUST 5, 2024

This blog is the first in a series that will highlight tech providers and how integrated tech solutions can empower enterprises to meet CX challenges and seamlessly connect various tools for improved productivity and data flow. We plan to cover some of them in our series of blogs, starting with Salesforce, which is in the spotlight today.

Sales 162

Sales Analytics Collaborations Marketing 162

Everest Group

MAY 8, 2024

In this blog, we explore the pricing strategies for accelerators and discuss five crucial factors that providers need to consider to maximize the value of their assets. Everest Group collaborates with leading global and Indian service providers to help identify suitable commercial model(s) and pricing strategies for tools and accelerators.

Service 173

Service Sales Software Research 173

Everest Group

JULY 4, 2024

This blog explores Infor’s strengths and challenges as it aims to compete with traditional ERPs. Its leadership in cloud adoption within the industry-specific ERP segment has been recognized, attributed in part to strategic collaborations with AWS for accelerated cloud deployment and innovation. billion in SaaS revenue.

Manufacturing 162

Manufacturing Retail Healthcare Marketing 162

Everest Group

DECEMBER 7, 2023

This blog explores the top three themes we believe make their mark in the sea of announcements, initiatives, and even unspoken priorities. This can explain why the event did not heavily emphasize the “industry cloud” because a large part of industry-centric development will be done in collaboration with service partners. 27 to Dec.

Right-Sizing 173

Right-Sizing Collaborations Service Marketing 173

Everest Group

SEPTEMBER 25, 2024

The key is a harmonious blend of technology, human interaction, and personalized messaging – as our analysts have mapped out within this blog. Collaboration among sales and marketing is essential to ensure alignment on customer outreach, enhancing the effectiveness of the customers journey. Reach out to discuss this topic in depth.

Healthcare 162

Healthcare Sales Flexibility Collaborations 162

Everest Group

AUGUST 9, 2024

In this blog, we explore how generative AI (Gen AI) is not only enhancing our personal and professional interactions but also ensuring that the essence of human connection remains central in our increasingly digital world. It’s time to embrace collaboration. Reach out to us to explore further.

Customer Service 162

Customer Service Collaborations Design Out-Tasking 162

Everest Group

OCTOBER 1, 2022

Learn about the market potential and provider landscape in this blog. BFSI firms are under pressure to achieve profitability in an already volatile market and need to be more agile, collaborative, and responsive. Low code/no code technology has paved its way through these circumstances, easing operations and optimizing costs.

Insurance 147

Insurance Banking Reduced Costs Collaborations 147

Everest Group

SEPTEMBER 14, 2023

Gain insights from our research on best practices by leading Global Business Services (GBS) organizations who have created a superior employer brand perception in this blog. They are seeking to work for organizations that value their contributions and encourage collaboration, purposefulness, and achievement.

Collaborations 162

Collaborations Global Business Services Out-Tasking Flexibility 162

Everest Group

DECEMBER 5, 2023

In this blog, we will delve into the pressing talent-related issues faced by sustainability service providers and explore the innovative ways they are addressing these deficiencies through avenues like strategic hiring, acqui-hiring, and upskilling. These courses can be aimed at executive leadership, normal workforce, or both.

Service 162

Service Co-Sourcing Impact Sourcing Collaborations 162

Everest Group

APRIL 3, 2024

As discussed in our previous blog , the emergence of quantum computing poses a significant threat to current public key cryptographic methods. The CFO should collaborate with other executives to prioritize PQC investments based on the risk appetite and strategic objectives and adopt a fully crypto-agile approach.

Cybersecurity 182

Cybersecurity Research Banking Collaborations 182

Everest Group

MAY 9, 2024

Delve into this blog to explore the advantages and potential hurdles of adopting a strategic business outcome in CXM. Building trust is central to this collaboration. The revolutionary integration of digital CX solutions is significantly transforming customer experience service delivery.

Service 147

Service Collaborations Outsourcing Services Contracting 147

Everest Group

MARCH 19, 2024

In this first blog of our two-part series, we delve into quantum computer types, opportunities for businesses and IT service providers, and their impact on modern cryptographic algorithms. Providers can collaborate with enterprises on R&D initiatives and develop custom algorithms and applications tailored to their business needs.

Supply Chain Management 147

Supply Chain Management Research Collaborations Reduced Costs 147

Everest Group

MAY 21, 2024

In this blog, we delve into the impact of the Permanent Establishment (PE) tax within the realm of GBS. GBS leaders should collaborate with various stakeholders, such as India and global legal teams, taxation experts, and finance teams, to assess and mitigate the risks associated with PE for their India operations.

Global Business Services 162

Global Business Services Service Regulations Pharmaceuticals 162

Everest Group

NOVEMBER 17, 2023

Experience level agreements can foster service provider innovation and collaboration if structured with rewards for risks. Delve into the ramifications of this change and the potential dangers it poses to enterprises in this blog. Employee experience is critical to the success of any organization.

Co-Sourcing 147

Co-Sourcing Collaborations Outsourcing Sourcing 147

Everest Group

AUGUST 5, 2024

This blog is the first in a series that will highlight tech providers and how integrated tech solutions can empower enterprises to meet CX challenges and seamlessly connect various tools for improved productivity and data flow. We plan to cover some of them in our series of blogs, starting with Salesforce, which is in the spotlight today.

Sales 130

Sales Analytics Collaborations Marketing 130

Everest Group

MARCH 11, 2024

Uncover five strategies providers can use to optimize the productivity benefits of gen AI without denting profit margins in this blog. Technology service providers are committing to gen AI-related benefits to clients without a clear path to realization, which will negatively impact their deal margins.

Service 162

Service Sales Finance Accounting 162

Everest Group

DECEMBER 11, 2023

Our Everest Group team is pleased to share their analysis of positive developments from the first two days of COP28, with a specific focus on the global technology and tech services industries, in this blog. A model of shared responsibility and accountability, with collaboration as a central vision, is necessary for methane mitigation.

Regulations 162

Regulations Collaborations Accounting Analytics 162

Everest Group

AUGUST 13, 2024

then brought dynamic, user-generated content, spurred by blogging platforms, smartphones, and social media. Siloed communication Communication silos within organizations hinder collaboration and information sharing. The content ecosystem has evolved dramatically since the 1990s. Wondering how to make this happen?

Out-Tasking 147

Out-Tasking Management Marketing Government 147

Everest Group

JUNE 20, 2024

These collaborations highlight the growing understanding that modernization is key to staying competitive and meeting evolving customer demands. The road ahead: A collaborative future The future of core banking is a collaborative one.

Banking 162

Banking Collaborations Sourcing Retail 162

Everest Group

SEPTEMBER 12, 2024

While numerous factors come into play, the following critical elements should be considered in the framing of any contract to establish a solid foundation for collaboration: Input data treatment: The legal landscape surrounding gen AI is as complex as the technology itself.

BPO 130

BPO Business Process Outsourcing Sourcing Outsourcing 130

Everest Group

JUNE 4, 2024

Since GBS represents for many enterprise leaders a loss of control or the building of new empires (because they don’t know how or refuse to work collaboratively or virtually) it can be the focus of high-stakes political games. And sometimes it’s nigh on impossible for the incumbent leader to do so, forcing them to exit stage right.

Shared Services 162

Shared Services Jobbing Research Collaborations 162

Everest Group

JULY 3, 2024

To overcome these challenges and transform their supply chains into agile, resilient networks, organizations must seek integrated, holistic solutions that foster collaboration and seamless operation across all functions and stakeholders.

Supply Chain Management 162

Supply Chain Management Inventory Management Sales Order Management 162

Everest Group

JULY 1, 2024

The imperative to go digital, partner in an S4Hana implementation, and figure out AI use cases is forcing a more collaborative co-existence—and increasingly new reporting lines to IT. Adept at forming critical coalitions: Collaborating internally is a priority for these next-gen leaders.

Collaborations 130

Collaborations Shared Services Government Flexibility 130

Everest Group

SEPTEMBER 19, 2024

In this blog, we explore how these cutting-edge AI engines are transforming business operations. Human-AI collaboration: enhancing, not replacing Contrary to dystopian predictions, AI isn’t here to replace human agents—it’s here to supercharge them. Reach out to discuss this topic in depth.

Engineering 130

Engineering Supply Chain Management Out-Tasking Inventory Management 130

Everest Group

JUNE 24, 2024

GAIA (Gen AI Accelerator) was launched in 2023 in collaboration with SDAIA, National Technology Development Program (NTDP), and New Native (a global AI platform). Learn more about AI and gen AI in the blog, Agentic AI – Exploring its Enterprise Potential , to learn about agentic AI, the next frontier in AI-based automation.

Government 147

Government Manufacturing Marketing Analytics 147

Everest Group

FEBRUARY 8, 2024

Everest Group followed the acquisition of CA Technologies in detail in our blog, Broadcom, CA Technologies, and the Infrastructure Stack Collapse Broadcom buys Symantec’s enterprise software business : Following its purchase of Symantec’s enterprise software business for US$10.7

Software 162

Software Cybersecurity Engineering Marketing 162

Everest Group

JULY 26, 2024

This collaboration helps safeguard against disruptions, ensuring continuous operations Frequent data back-ups and recovery services: Ensure service providers offer automated, regular data backups and quick recovery solutions. To learn more about the 5R framework or for questions, reach out to Arjun Chauhan or Kumar Avijit.

Cybersecurity 147

Cybersecurity Banking Supply Chain Management Collaborations 147

Everest Group

JANUARY 5, 2024

Discover how the content ecosystem has evolved, explore the potential of generative Artificial Intelligence in reshaping the content supply chain, and gain insights into what’s next in this blog. The dawn of Web 2.0 brought dynamic and user-generated content. These factors significantly boosted the content ecosystem.

Marketing 162

Marketing Reduced Costs Efficiency Managed Services 162

Perficient Digital Transformation

NOVEMBER 21, 2023

As I navigate this powerful framework, I’ve decided to document my experiences, insights, and newfound knowledge in a blog series. Why a Spring Boot Blog Series? In this blog series, we’ll start from the basics, unraveling the core concepts of Spring Boot. What to Expect?

Collaborations 116

Collaborations Service Software 116

Everest Group

FEBRUARY 6, 2024

Fostering innovation: Encouraging clients to engage with innovation networks supporting continuous gen AI development, idea sharing, and collaborative growth. Seamless integration: Helping clients blend gen AI into their existing business and technological frameworks, ensuring that gen AI efforts align with broader organizational strategies.

Government 173

Government Out-Tasking Software Automation 173

Everest Group

OCTOBER 26, 2023

Read on for insights from our analyst team, who attended and presented at these pivotal gatherings that fostered collaboration and dialogue with the international community to advance sustainability efforts. Together, we are embarking on a collaborative mission to enhance lives through impact sourcing.

Impact Sourcing 162

Impact Sourcing Sourcing Government Research 162

Everest Group

OCTOBER 11, 2022

It has created countless opportunities for competition and collaboration. Follow our webinars and blogs to learn more about upcoming technologies and trends. Open banking has produced a space for FinTechs to innovate in a sector otherwise dominated by traditional banks.

Banking 147

Banking Finance Research Accounting 147

Everest Group

NOVEMBER 23, 2023

Learn the key questions stakeholders should ask when evaluating their AWS cloud strategy in this blog. To achieve their goals through AWS, enterprises need to consider strategic alignment, cost optimization, technical implementation, organizational readiness, and continuous improvement.

Government 147

Government Analytics Research Regulations 147

Everest Group

JANUARY 12, 2024

Collaboration is key in this evolving arena. Project Genesis, a collaboration between the Bank for International Settlements (BIS) and the Hong Kong Monetary Authority (HKMA), developed a prototype platform to tokenize retail green bonds and track their environmental impact.

Banking 162

Banking Retail Insurance Collaborations 162