Everest Group

MAY 9, 2024

Delve into this blog to explore the advantages and potential hurdles of adopting a strategic business outcome in CXM. This emphasis enables companies to stay competitive, adapt to rapidly changing market dynamics, and foster customer loyalty by consistently delivering meaningful and impactful experiences.

Service 59

Service Collaborations Outsourcing Services Contracting 59

Anexa

AUGUST 29, 2023

To overcome this challenge and achieve operational excellence, businesses are turning to collaborative support models. And just what are collaborative support models? Swivel chair syndrome can hinder operational efficiency, decrease productivity, and impact customer satisfaction. We’ve got a team for that.

Collaborations 52

Collaborations Data Entry BPO Business Process Outsourcing 52

Everest Group

OCTOBER 31, 2022

Learn how having employees as innovation champions can benefit your company in this blog. . Having employees as IT innovation advocates can help your company attract talent and optimize efficiency. Because IT organizations often are viewed as cost centers, they are typically measured on efficiency and policy only.

Marketing 52

Marketing Efficiency Information Technology Government 52

Everest Group

NOVEMBER 30, 2023

In this blog, we bring you insights from Everest Group’s sustainability analysts on their hopes and expectations for this crucial global event. This US$50 billion+ market also has a profound impact on sustainability beyond operational efficiency. Products marketed as sustainable now hold a 17.0%

Supply Chain Management 64

Supply Chain Management Finance Research Government 64

Everest Group

MAY 21, 2024

In this blog, we delve into the impact of the Permanent Establishment (PE) tax within the realm of GBS. Potential impact on the GBS market: GBS encompass a wide array of activities, including IT services, back-office operations, finance and accounting, HR services, and more.

Global Business Services 64

Global Business Services Service Regulations Pharmaceuticals 64

Everest Group

MARCH 11, 2024

Discover actions the world’s leading banks are taking and their importance in today’s financial landscape in this blog. Additionally, it enables BFS enterprises to adapt rapidly to evolving regulatory requirements and market conditions. These approaches promise to ignite technological innovation. Contact us to discuss further.

Banking 59

Banking Service Regulations Flexibility 59

Groove Technology

MAY 7, 2024

This blog explores the compelling reasons why businesses around the world should consider India for their IT outsourcing needs. This adaptability, combined with cost-efficiency, makes India a compelling choice for IT outsourcing. Among the myriad of destinations for IT outsourcing, India stands out as a premier choice.

IT Outsourcing 130

IT Outsourcing Outsourcing Cybersecurity Government 130

Everest Group

JANUARY 5, 2024

Discover how the content ecosystem has evolved, explore the potential of generative Artificial Intelligence in reshaping the content supply chain, and gain insights into what’s next in this blog. Content supply chain – another jargon in the marketing world? The dawn of Web 2.0 brought dynamic and user-generated content.

Marketing 64

Marketing Reduced Costs Efficiency Managed Services 64

Everest Group

DECEMBER 11, 2023

Our Everest Group team is pleased to share their analysis of positive developments from the first two days of COP28, with a specific focus on the global technology and tech services industries, in this blog. What does this mean for the sustainability enablement services market?

Regulations 64

Regulations Collaborations Accounting Analytics 64

Everest Group

APRIL 11, 2024

Advancements in accent neutralization and AI translators are expected to enhance service quality, boost workforce efficiency, and alleviate language barriers. Generative AI (gen AI) holds the potential to redefine customer service offerings, automate more interactions, enhance agent performance, and provide superior customer experiences.

Outsourcing 59

Outsourcing Nearshoring Offshoring Efficiency 59

Everest Group

OCTOBER 1, 2022

Learn about the market potential and provider landscape in this blog. BFSI firms are under pressure to achieve profitability in an already volatile market and need to be more agile, collaborative, and responsive. Decreased product time-to-market brought about by the simplicity of development. everestgrp.com.

Insurance 59

Insurance Banking Reduced Costs Collaborations 59

AS White Global

FEBRUARY 16, 2023

However, digital marketing is now one of the fastest-growing sectors in the market. Given the stats below, coupled with collaborative tools such as Monday.com, Trello, and Zoom, it’s no wonder many brands are investigating offshore capability for their digital marketing requirements.

Offshoring 98

Offshoring Marketing Design Efficiency 98

Everest Group

FEBRUARY 6, 2024

This involves cost-benefit analyses and identifying areas where gen AI can drive revenue growth and efficiency gains. Fostering innovation: Encouraging clients to engage with innovation networks supporting continuous gen AI development, idea sharing, and collaborative growth.

Government 69

Government Out-Tasking Automation Software 69

IBM Business Partners

AUGUST 15, 2023

The IBM and TCS partnership IBM and TCS have a global collaboration that spans various technologies, industries and geographies. This collaboration enables clients to leverage both technical capabilities and transformational services to solve complex problems and create additional value. .

Collaborations 58

Collaborations Service Retail Engineering 58

Everest Group

AUGUST 25, 2023

Our survey of procurement professionals found the technology holds great potential to transform spend analytics and cost optimization while increasing efficiency and saving time. Almost all the procurement professionals surveyed stated that increased efficiency of procurement processes is seen as the major benefit of using GAI in procurement.

Analytics 52

Analytics Sourcing Out-Tasking Efficiency 52

Everest Group

FEBRUARY 27, 2024

Learn insights from our latest survey on enterprise readiness for gen AI adoption and how collaborating with providers can help overcome the major obstacles. Enterprises highlighted personalized interactions, cost reduction, and operational efficiency as the top three drivers for gen AI adoption. Let’s explore this further.

Management 64

Management Out-Tasking Efficiency Outsourcing 64

Everest Group

NOVEMBER 23, 2023

Learn the key questions stakeholders should ask when evaluating their AWS cloud strategy in this blog. Learn more about the AWS services market, including trends, demand drivers, and key considerations for enterprises.

Analytics 59

Analytics Government Research Regulations 59

Everest Group

OCTOBER 17, 2023

Asset-based models are appealing because they help promote client loyalty, streamline operational costs, expedite market entry, and provide a competitive edge. How will this impact internal collaboration? An asset-centric business model revolves around a strong foundation of digital assets like products and platforms.

Streamline Operations 64

Streamline Operations Reduced Costs Insurance Banking 64

Redial

JUNE 28, 2023

In such a dynamic environment, where the job market and the customers are anything but static, call center executives and training leaders must recognize the importance of constantly preparing their teams. Regular training helps agents understand market trends, industry-specific updates, and changing customer behaviors.

Call Center 130

Call Center Jobbing Marketing Efficiency 130

Everest Group

JUNE 16, 2023

As life sciences enterprises look to unlock GAI’s true value, its various stakeholders have exciting opportunities to collaborate and form next-generation partnerships to successfully drive GAI implementation. We will also present a blueprint to successfully maximize the value of GAI-enabled solutions.

Pharmaceuticals 52

Pharmaceuticals Co-Sourcing Regulations Sales 52

Everest Group

APRIL 3, 2024

As discussed in our previous blog , the emergence of quantum computing poses a significant threat to current public key cryptographic methods. The CFO should collaborate with other executives to prioritize PQC investments based on the risk appetite and strategic objectives and adopt a fully crypto-agile approach.

Cybersecurity 72

Cybersecurity Research Banking Collaborations 72

Everest Group

JANUARY 12, 2024

Collaboration is key in this evolving arena. Potential market manipulation and the threat that cheaper ETF access could undermine major exchanges. Similarly, UBS launched a three-year senior bond on Distributed Ledger Technology (DLT) through SIX Digital Exchange, showcasing the potential for efficient and secure bond issuance.

Banking 64

Banking Retail Insurance Collaborations 64

Redial

JUNE 1, 2023

In this blog post, we are going to tell you the importance of technology in customer service training, delve into best practices, discuss emerging trends, and highlight how companies can leverage technology to enhance their customer service efforts.

Customer Service 130

Customer Service Service Call Center Collaborations 130

Everest Group

JANUARY 11, 2022

Design has seized the spotlight in the software development lifecycle, making this an exciting time for enterprises to choose modern tools that spark cross-functional collaboration and creativity to create human-centric products. Designers, engineering, and product and marketing teams frequently operate in silos.

Design 52

Design Collaborations Analytics Software 52

Hyland

OCTOBER 31, 2022

The increase in current and potential claims has highlighted the need for efficient claims handling and, ultimately, reduction in claims leakage. The adage “time is money” is the core of efficient claims handling. Modern digital solutions can enable remote claims resolution and analysis, and in turn produce process efficiency gains.

Efficiency 52

Efficiency Insurance Analytics Sourcing 52

IBM Services

MAY 16, 2023

To help companies better deliver on their marketing vision and scale their marketing business processes, managed marketing services (MMS) offshore has become a fast growing trend. What are managed marketing services (MMS)? Traditionally, business processes tied to marketing are manual tasks completed in-house and onshore.

Marketing 72

Marketing Management Service Offshoring 72

Everest Group

FEBRUARY 17, 2023

We tried our hands on ChatGPT and asked it to write a blog on itself, and the results amazed us. See the exhibit below for the blog that ChatGPT generated. Service providers need to collaborate with tech players like OpenAI and DeepMind to proactively shape the market and build capabilities for efficient application development.

Out-Tasking 52

Out-Tasking Government Design Software 52

Groove Technology

JUNE 15, 2023

These specialized firms bridge the talent gap by connecting businesses with remote developers from around the world, offering a unique value proposition that combines quality, cost-effectiveness, and efficiency. By assembling a remote team of experienced developers, they were able to significantly reduce time-to-market for their products.

E-Commerce 130

E-Commerce Flexibility Collaborations Healthcare 130

Everest Group

JULY 7, 2023

This blog will explore how the insurance industry is driving the sustainable change through technological investments, product innovation, business processes, and disclosures.

Insurance 52

Insurance Analytics Government Risk Management 52

Redial

JANUARY 17, 2023

Providing a wide range of services that can be outsourced, such as customer service, finance, marketing, accounting, human resources, and many more. In this blog post, we will show how BPO can help companies keep operational costs low , and how nearshore investment can be a cost-effective option. Thank you for joining us on this blog.

Operational Costs 130

Operational Costs Nearshoring Labor Costs BPO 130

Everest Group

JANUARY 17, 2024

Payment Integrity Solutions The payment integrity market is dynamically transforming, continuously adapting and enhancing fundamental capabilities within the healthcare industry. The growing emphasis on ensuring accurate and efficient payment processes is creating various opportunities. LEARN MORE ABOUT Top Service Providers

Healthcare 69

Healthcare Collaborations Analytics Marketing 69

Sourcing Captain

AUGUST 15, 2023

When it comes to sourcing products from China, it’s important to understand the two types of China sourcing agents available in the market. They have extensive knowledge and experience in the Chinese market and can provide personalized services tailored to your specific needs.

Sourcing 130

Sourcing Supply Chain Management Manufacturing Collaborations 130

Everest Group

JULY 19, 2023

Focus on next-generation technologies Aligning with high-growth markets of next-generation technologies, specifically GAI, was a hot discussion topic dominating both formal and informal conversations. This segment holds promise since most mid-market clients feel overlooked or are forced to pay higher prices for less personalized services.

Cybersecurity 52

Cybersecurity Human Resources Government Collaborations 52

Premier BPO

JUNE 7, 2024

There’s a strategic cure for overcoming limited subject expertise and knowledge resource constraints in a dynamic and highly competitive market. Companies with reliable outsourcing partnerships can quickly adjust to changing market demands.

Outsourcing 97

Outsourcing Co-Sourcing BPO Operational Costs 97

Groove Technology

JULY 27, 2023

With a rapidly growing demand for custom software development, outsourcing has proven to be a game-changer for companies looking to expand their technical capabilities, reduce costs, and accelerate time-to-market. Accelerated Time-to-Market In today's dynamic market, speed is paramount.

Software 100

Software Outsourcing Right-Sizing Flexibility 100

Everest Group

APRIL 6, 2023

Key drivers of the acquisition The strategic benefits of this acquisition include: Stronger operational presence beyond North America: Webhelp has a strong presence in sales, marketing, and payment services across Europe, Latin America, and Africa.

Management 52

Management Legal Services Human Resources Collaborations 52

Redial

FEBRUARY 24, 2023

Considering investing in nearshore markets can be a smart way to expand your business operations, reduce costs, and take advantage of new growth opportunities. In this blog, we’ll look at six key factors you should consider when evaluating, alongside your team, nearshore investment opportunities. Ready to talk?

Nearshoring 100

Nearshoring Infrastructure Costs Labor Costs Call Center 100