Everest Group

APRIL 9, 2024

However, this blog explores the the in-house GBS versus Business Process Outsourcing (BPO) debate. And if not, maybe it’s time to put down those piña coladas and engage in a discourse that could reshape your perspective. Before delving further, let’s address a glaring contradiction.

Global Business Services 182

Global Business Services Outsourcing Service BPO 182

Everest Group

FEBRUARY 2, 2023

Read on to discover the future of blockchain in this blog. The banking industry is redefining itself through emerging technology that is improving products, customer services, and operational efficiencies. In recent years, blockchain adoption has increased in banking and financial services and the emerging FinTech industry.

Banking 246

Banking Service Right-Sizing Automation 246

Everest Group

DECEMBER 7, 2023

Note, this blog is part of Everest Group’s continued coverage of COP28. Navigating COP28: Insights On The Evolving Landscape Of Sustainability | Blog – Everest Group (everestgrp.com) COP28 marks a crucial moment for discussions on moving from fossil fuels to renewables.

Regulations 173

Regulations Efficiency Sourcing Marketing 173

Everest Group

JULY 4, 2024

This blog explores Infor’s strengths and challenges as it aims to compete with traditional ERPs. Watch this space for additional blogs on how the key niche ERP players are evolving with time, key considerations for enterprises and service providers, and what this means for traditional ERPs. Reach out to us to discuss further.

Manufacturing 162

Manufacturing Retail Healthcare Marketing 162

Everest Group

NOVEMBER 19, 2024

Moving past GBS model evaluations based on outdated metrics, such as cost efficiency and operational performance, offers businesses the opportunity to drive strategic value and innovate for greater capabilities. CDT | 10 a.m. EDT | 3 p.m. GMT | 8:30 p.m. IST Global businesses are at a unique inflection point of growth.

Global Business Services 130

Global Business Services Shared Services Sourcing Marketing 130

Everest Group

APRIL 3, 2024

Explore the various costs and advantages associated with this technology in this blog, or get in touch to find out more. Implementing gen AI can improve the velocity of change, increasing the overall efficiency of existing tasks.

Regulations 173

Regulations Out-Tasking Insurance Cybersecurity 173

Everest Group

SEPTEMBER 12, 2024

This blog delves into strategies to ensure cost efficiency and foster high-value vendor partnerships, providing a comprehensive focus on these approaches to vendor engagement, which in return can drive significant outcomes and enhance a firm’s overall performance.

Services Contracting 147

Services Contracting Service Outsourcing Flexibility 147

Everest Group

MAY 22, 2024

In this blog, I will explain why, in answer to the question, “Are investors right to be nervous?” This has mainly been driven by nervousness in the market about how generative AI will impact the need for contact centers, especially in the way they are operated today, which is very reliant on vast numbers of people.

Robotics Process Automation 173

Robotics Process Automation Right-Sizing Call Center Sourcing 173

Everest Group

AUGUST 9, 2024

In this blog, we explore how generative AI (Gen AI) is not only enhancing our personal and professional interactions but also ensuring that the essence of human connection remains central in our increasingly digital world. This isn’t merely about efficiency – it’s about creating a fulfilling and engaging work environment.

Customer Service 162

Customer Service Collaborations Design Out-Tasking 162

Everest Group

MAY 14, 2024

Let’s share more about what we saw during our visit in this blog. The other two supports leverage best-in-class technology for efficient service delivery and workforce skill enhancement, contributing to its operational success. The specific focus is on locations with small colleges but limited job opportunities.

Impact Sourcing 162

Impact Sourcing Sourcing E-Commerce Jobbing 162

Everest Group

AUGUST 28, 2024

Similarly, on the information technology (IT) services side, many service providers have begun investing in proprietary gen AI solutions to pass on the associated efficiencies to their clients, all while identifying new use cases during delivery. In this blog, we delve deeper into the current expectations in IT outsourcing deals.

IT Outsourcing 147

IT Outsourcing Outsourcing Accounting Information Technology 147

Everest Group

AUGUST 5, 2024

This blog is the first in a series that will highlight tech providers and how integrated tech solutions can empower enterprises to meet CX challenges and seamlessly connect various tools for improved productivity and data flow. We plan to cover some of them in our series of blogs, starting with Salesforce, which is in the spotlight today.

Sales 162

Sales Analytics Collaborations Marketing 162

Everest Group

DECEMBER 15, 2023

The combination of Artificial Intelligence (AI) and data and analytics (D&A) can deliver superior, efficient, and personalized customer experience (CX). Learn more about how AI and D&A can work together to deliver exceptional CX in this blog. Reach out to us to discuss AI and D&A in customer experience further.

Analytics 162

Analytics Out-Tasking Cybersecurity Automation 162

Everest Group

MARCH 7, 2024

Discover a six-step roadmap for devising a successful hybrid Copilot strategy and compare buying versus building in part two of our blog series. Read our previous blog to explore the emerging Copilot trend, M365 Copilot opportunities for service providers and enterprises, and why a hybrid strategy represents the future for Copilot.

Reduced Overhead 162

Reduced Overhead Flexibility Efficiency Sourcing 162

Everest Group

MAY 21, 2024

Outsourcing is a growing trend in the insurance industry to transform the actuarial function by reducing costs, creating innovation, increasing efficiencies, and filling the talent demand. Explore the factors driving insurers to partner with specialized service providers and the advantages and obstacles of actuarial outsourcing.

Insurance 162

Insurance Outsourcing Flexibility Risk Management 162

Premier BPO

OCTOBER 30, 2024

Companies that leverage their data strategically enjoy clear growth, efficiency, and competitiveness advantages. With a strong database foundation, companies can experiment, iterate, and pivot quickly, turning data into a tool for operational efficiency and innovation. Ready to align your data management with your business strategy?

Management 246

Management BPO Co-Sourcing Analytics 246

Everest Group

JULY 23, 2024

This blog explores how effective third-party risk management (TPRM) is crucial for identifying, analyzing, and controlling these risks, ensuring protection against potential breaches and vulnerabilities. While outsourcing to third parties can help organizations enhance operations efficiently, it also introduces the risk of security breaches.

Risk Management 147

Risk Management Risk Management Management Right-Sizing 147

Everest Group

SEPTEMBER 19, 2024

The digital age has transformed the way businesses operate, raising the bar for efficiency and innovation. Advanced AI engines are reshaping both front and back-office processes for enterprises by driving efficiency, accuracy, and scalability at new levels. They are now expected to be more agile and responsive than ever.

Engineering 130

Engineering Supply Chain Management Out-Tasking Inventory Management 130

Everest Group

DECEMBER 15, 2023

Learn about the 3E design principles of this advanced edge model and its many benefits in this blog, and feel free to reach out to us to explore this topic further. The current issues require an AI and IoT integrated edge with substantial data processing, large storage capacity, efficient network connectivity, and tight security.

Healthcare 162

Healthcare Design Efficiency Cybersecurity 162

Everest Group

AUGUST 13, 2024

then brought dynamic, user-generated content, spurred by blogging platforms, smartphones, and social media. Many organizations face difficulties in setting up efficient archiving systems, leading to lost or inaccessible content. The content ecosystem has evolved dramatically since the 1990s. How does this impact me?

Out-Tasking 147

Out-Tasking Management Marketing Government 147

Everest Group

MAY 9, 2024

As both core technology and guardrail mechanisms improve, multi-vendor point solutions with incremental benefits may become unnecessary due to agentic AI’s efficiency. Nonetheless, agentic AI will undoubtedly simplify and enable goal achievement and end-to-end execution, shortening the time to productivity for new users.

Robotics Process Automation 162

Robotics Process Automation Automation Government Software 162

Everest Group

JANUARY 5, 2024

Discover how the content ecosystem has evolved, explore the potential of generative Artificial Intelligence in reshaping the content supply chain, and gain insights into what’s next in this blog. This technology could significantly reduce costs, improve efficiency, and produce better content quality and consistency. The dawn of Web 2.0

Marketing 162

Marketing Reduced Costs Managed Services Efficiency 162

Everest Group

JANUARY 22, 2024

In this blog, explore examples of early generative AI adoption and learn about the benefits and challenges of this game-changing technology. As contact centers shift their main focus from improving efficiency to creating impactful customer experience , generative AI is leading the charge in this new direction.

Management 162

Management Regulations Sales Banking 162

Everest Group

MAY 21, 2024

In this blog, we delve into the impact of the Permanent Establishment (PE) tax within the realm of GBS. As India’s prominence in Global Business Service (GBS) grows, staying updated on tax laws and adapting agile strategies is essential for multinational corporations to achieve sustainable growth amid evolving global business dynamics.

Global Business Services 162

Global Business Services Service Regulations Pharmaceuticals 162

Premier BPO

JULY 12, 2024

3 Unfortunately, the healthcare industry hasn’t been able to leverage the full potential of these AI-powered tools that have the potential to enhance customer experience, bring cost savings, boost efficiency, and bring accessibility to healthcare services. Transforming healthcare with AI: The impact on the workforce and organizations 4.

Healthcare 130

Healthcare Efficiency BPO Insurance 130

Everest Group

AUGUST 9, 2024

Guidewire’s latest release, Kufri, showcases the company’s dedication to innovation, efficiency, and global reach in the insurance technology space. This release emphasizes process efficiency, accelerated time to market, and enhanced data analytics capabilities, all while expanding Guidewire’s reach beyond North America.

Insurance 162

Insurance Marketing Analytics Efficiency 162

Everest Group

APRIL 26, 2024

Discover the three emerging customer engagement layers in these platforms, the readiness of enterprises to adopt the latest solutions, and the factors to consider when selecting customer engagement technology in this blog. This shift has made it essential for enterprises to adopt an efficient channel management system.

Pharmaceuticals 162

Pharmaceuticals Analytics Sourcing Healthcare 162

Everest Group

OCTOBER 17, 2023

Read this blog for valuable insights to prepare for this new frontier. Several emerging key generative AI (GAI) trends can profoundly impact automation, productivity, and human expertise, but harnessing GAI’s many opportunities will come with risks that will require enterprises to make complex choices and strategically adapt.

Banking 147

Banking Human Resources Automation Out-Tasking 147

Everest Group

AUGUST 31, 2023

The healthcare sector is increasingly interested in harnessing generative AI capabilities to drive operational and cost efficiencies. Discover the latest developments, challenges, and outlook for generative AI in healthcare in this blog.

Healthcare 147

Healthcare Administrative Right-Sizing Government 147

Everest Group

SEPTEMBER 26, 2024

By combining blockchain and wireless access technology, telecom operators can create a highly efficient network that reduces the need for additional infrastructure investment like radio base stations.

Automation 130

Automation Government Administrative Efficiency 130

Everest Group

JUNE 18, 2024

In this blog, we’ll delve into how customers stand to benefit from AI in their journey and highlight the pivotal role of human talent in ensuring the success of AI-driven CX. Complex problem solving While AI can handle routine queries and tasks with efficiency, complex issues often require human intervention.

Streamline Operations 147

Streamline Operations Out-Tasking Insurance Engineering 147

Everest Group

JANUARY 24, 2025

This blog explores regional trends, the role of leading technology providers, and publicly announced deals that exemplify these dynamics, read on to find out more. FNZs end-to-end platform simplifies compliance and enhances operational efficiency, while SEI focuses on scalable technology solutions, tailored to the UK market.

Advisory 130

Advisory Management Banking Government 130

Everest Group

SEPTEMBER 12, 2024

If you found this blog interesting, you can read our Meeting The ROI Bar: Client’s Expectations For Generative AI In IT Outsourcing Deals | Blog – Everest Group (everestgrp.com) blog, which delves deeper into the topic of gen AI.

BPO 130

BPO Sourcing Business Process Outsourcing Outsourcing 130

Everest Group

FEBRUARY 6, 2024

This involves cost-benefit analyses and identifying areas where gen AI can drive revenue growth and efficiency gains. This can provide data-driven insights into the effectiveness of gen AI solutions.

Government 173

Government Out-Tasking Automation Software 173

Everest Group

SEPTEMBER 14, 2023

Uncover the risks and learn recommendations to address them in this blog. In the last decade, cloud has risen to immense importance across all geographies and verticals, offering enterprises numerous benefits such as scalability, agility, and cost efficiency.

Government 162

Government Finance Risk Management Risk Management 162

Everest Group

MARCH 19, 2024

In this first blog of our two-part series, we delve into quantum computer types, opportunities for businesses and IT service providers, and their impact on modern cryptographic algorithms. Read our next blog in this series to learn how to navigate quantum computing security concerns. Get in touch to discuss further.

Supply Chain Management 147

Supply Chain Management Research Collaborations Reduced Costs 147

Everest Group

AUGUST 14, 2024

Digital transformation is enabling PE firms to improve operational efficiency, enhance decision-making, and drive value creation. Service providers will not only need to offer innovative solutions that address immediate operational efficiencies, but also support long-term strategic goals, fostering both stability and growth.

Collaborations 162

Collaborations Advisory Regulations Marketing 162