Everest Group

APRIL 3, 2024

Explore the various costs and advantages associated with this technology in this blog, or get in touch to find out more. Implementing gen AI can improve the velocity of change, increasing the overall efficiency of existing tasks. Non-compliance with these regulations may lead to fines and legal consequences.

Regulations 173

Regulations Out-Tasking Insurance Cybersecurity 173

Everest Group

MAY 22, 2024

In this blog, I will explain why, in answer to the question, “Are investors right to be nervous?” This has mainly been driven by nervousness in the market about how generative AI will impact the need for contact centers, especially in the way they are operated today, which is very reliant on vast numbers of people.

Robotics Process Automation 173

Robotics Process Automation Right-Sizing Call Center Sourcing 173

Everest Group

SEPTEMBER 19, 2024

The digital age has transformed the way businesses operate, raising the bar for efficiency and innovation. Advanced AI engines are reshaping both front and back-office processes for enterprises by driving efficiency, accuracy, and scalability at new levels. They are now expected to be more agile and responsive than ever.

Engineering 130

Engineering Supply Chain Management Out-Tasking Inventory Management 130

Everest Group

JANUARY 24, 2025

This blog explores regional trends, the role of leading technology providers, and publicly announced deals that exemplify these dynamics, read on to find out more. FNZs end-to-end platform simplifies compliance and enhances operational efficiency, while SEI focuses on scalable technology solutions, tailored to the UK market.

Advisory 130

Advisory Management Banking Government 130

Groove Technology

FEBRUARY 4, 2025

Our team leverages cutting-edge technologies such as artificial intelligence (AI) and machine learning to deliver innovative solutions that drive efficiency and effectiveness. This arrangement facilitates efficient communication across different time zones and geographical locations, granting companies access to a diverse global talent pool.

Software 130

Software Right-Sizing Collaborations Administrative 130

Everest Group

DECEMBER 15, 2023

The combination of Artificial Intelligence (AI) and data and analytics (D&A) can deliver superior, efficient, and personalized customer experience (CX). Learn more about how AI and D&A can work together to deliver exceptional CX in this blog. Reach out to us to discuss AI and D&A in customer experience further.

Analytics 162

Analytics Out-Tasking Cybersecurity Automation 162

Everest Group

APRIL 26, 2024

Discover the three emerging customer engagement layers in these platforms, the readiness of enterprises to adopt the latest solutions, and the factors to consider when selecting customer engagement technology in this blog. This shift has made it essential for enterprises to adopt an efficient channel management system.

Pharmaceuticals 162

Pharmaceuticals Analytics Sourcing Healthcare 162

Everest Group

OCTOBER 1, 2022

Learn about the market potential and provider landscape in this blog. Digital consumption demand in the (BFSI) industry has seen a heavy uptick in the past year, driven by customer expectations for enhanced experience and the adoption of flexible work options to run businesses. Low code/no code benefits. everestgrp.com.

Insurance 147

Insurance Banking Reduced Costs Collaborations 147

Everest Group

SEPTEMBER 14, 2023

Uncover the risks and learn recommendations to address them in this blog. In the last decade, cloud has risen to immense importance across all geographies and verticals, offering enterprises numerous benefits such as scalability, agility, and cost efficiency.

Government 162

Government Finance Risk Management Risk Management 162

Everest Group

SEPTEMBER 26, 2024

By combining blockchain and wireless access technology, telecom operators can create a highly efficient network that reduces the need for additional infrastructure investment like radio base stations.

Automation 130

Automation Government Administrative Service 130

Groove Technology

DECEMBER 16, 2024

This phase requires technical expertise to ensure that the architecture is scalable and efficient. This lack of flexibility can be problematic in projects where requirements are likely to evolve, or when unexpected issues arise. These designs specify how the components will interact and integrate with each other.

Software 130

Software Design Flexibility Out-Tasking 130

Everest Group

MARCH 13, 2024

Cost efficiency and talent unavailability are the main drivers for mainframe modernization, closely followed by the imperative for innovation. They are building and rolling out use cases to improve operational efficiency. IBM is focusing its messaging on rightsizing over downsizing.

Banking 162

Banking Out-Tasking Insurance Efficiency 162

Everest Group

JULY 26, 2024

This blog explores how GBS organizations should move beyond their comfort zones when it comes to managing hybrid models, finding a balance for in-house and outsourced resources. Global Business Services (GBS) must evolve and, as the iconic Queen song references, “break free,” from outdated practices. Why make the change now?

Management 147

Management Right-Sizing Global Business Services Government 147

Everest Group

SEPTEMBER 27, 2024

Weigh in the initial investment needed, maintenance costs, and long-term operational savings. Future adaptability : Consider whether your AI workloads may evolve, necessitating reconfigurable hardware or if the efficiency of specialized chips is more important.

Out-Tasking 130

Out-Tasking Engineering Marketing Efficiency 130

Groove Technology

DECEMBER 16, 2024

Agile software development outsourcing combines the flexibility of agile methodology with external software development teams, enabling businesses to optimize costs whilst maintaining product quality through short, iterative development cycles. Lets explore the key reasons why businesses are increasingly turning to agile outsourcing.

Software 100

Software Outsourcing Collaborations Flexibility 100

Everest Group

OCTOBER 4, 2024

Agentic AI is a transformative force driving exponential growth for banks by revolutionizing customer engagement, decision-making, and operational efficiency. What are the high priority use cases for agentic AI in banking and financial services? What are the high priority use cases for agentic AI in banking and financial services?

Banking 130

Banking Out-Tasking Service Automation 130

Groove Technology

DECEMBER 16, 2024

From improved collaboration to better resource utilisation, Agile is designed to help teams deliver high-quality products more efficiently. Flexibility and Adaptability in Project Management The Agile model is inherently flexible, enabling teams to pivot and make adjustments when new information or challenges arise.

Right-Sizing 100

Right-Sizing Flexibility Collaborations Reduced Overhead 100

Groove Technology

JANUARY 15, 2025

Java, with its flexibility and rich ecosystem, has become the pioneering platform for AI projects, thanks to its cross-platform capabilities, comprehensive libraries, and large-scale data processing capabilities. Performance Optimization Suggestions : It provides actionable recommendations to enhance code performance and efficiency.

Automation 130

Automation Software Analytics E-Commerce 130

Premier BPO

SEPTEMBER 10, 2024

As explored in our previous blog from the data-driven success series Unlocking Success: The Importance of Being a Data-Driven Organization , the journey toward harnessing the dataset’s full potential begins with understanding its critical role in driving business success.

BPO 244

BPO Co-Sourcing Government Efficiency 244

Everest Group

DECEMBER 19, 2022

Learn how to achieve personalization at scale in the second blog in our series. . In our previous blog, The Rising Role of Customer Data Platforms in Data-driven Personalization, we explored the factors driving CDP’s fast growth of 25 percent in 2022. Seizing opportunities in this growing market can set brands apart.

Right-Sizing 130

Right-Sizing Sourcing Analytics Marketing 130

Everest Group

APRIL 21, 2023

Learn more about the SASE solution in this blog. Today’s cyber threats introduced by the rise in remote work have made securing data with traditional network and security measures like firewalls and virtual private networks (VPNs) increasingly challenging.

Cybersecurity 130

Cybersecurity Flexibility Service Managed Services 130

Premier BPO

JUNE 28, 2024

This blog will look at companies’ mistakes while implementing consumer chatbots and how best to address those mistakes. 2 However, the disconnect between the efficiencies companies feel the chatbots can deliver and how consumers view the chatbot experience is at an all-time high. Where is the Human Agent when you need one?

BPO 242

BPO Co-Sourcing Research Labor Costs 242

Premier BPO

AUGUST 2, 2024

The transformative solution of borderless outsourcing can help companies enhance efficiency, drive innovation, and gain a competitive edge. Borderless Outsourcing Offers Scalability and Flexibility The requirements for digital transformation are never the same for any project. Co-create the future with PremierTech Solutions.

Outsourcing 244

Outsourcing Co-Sourcing BPO Global Outsourcing 244

Everest Group

AUGUST 28, 2024

Large payers and providers Large healthcare organizations typically have significant budgets and complex needs, necessitating flexible and comprehensive pricing models. What we have noted below is drawn from a slew of interactions with buyers of technology at different healthcare organizations and CEOs of startups who are working with them.

Healthcare 147

Healthcare Insurance Flexibility Administrative 147

Everest Group

SEPTEMBER 30, 2024

For instance, India and Eastern Europe have become hubs for IT and software development talent Cost arbitrage: While cost savings remain a key driver, the focus has shifted to achieving cost efficiency without compromising quality. Enterprises must carefully assess their options and choose partners that align with their strategic goals.

Supply Chain Management 147

Supply Chain Management Collaborations Advisory Nearshoring 147

Everest Group

OCTOBER 13, 2022

ServiceNow customers are tracking business KPIs such as customer experience, reduction in touchpoints, percentage of issues resolved by self-healing, and cost efficiency. This is mainly owing to the specialized focus and right mix of flexibility and agility that large Global System Integrators (GSIs) often fail to offer.

Human Resources 130

Human Resources Flexibility Accounting Government 130

Everest Group

MARCH 17, 2023

With five key transformation levers described in this blog, MGAs can overcome challenges and unlock a wave of unprecedented sustainable growth. MGAs are moderately capital efficient due to low setup cost, no legacy platform burden, quick monetization opportunity, and lean team setup.

Insurance 130

Insurance Robotics Process Automation Risk Management Risk Management 130

Everest Group

MAY 31, 2023

Google Cloud continues to differentiate itself from other cloud providers by emphasizing specialized services, tools, and a partner-oriented strategy that enables businesses to achieve better flexibility, scalability, and security. How much flexibility do we have during contract change, renewal, and termination?

Flexibility 130

Flexibility Government Engineering Analytics 130

Everest Group

NOVEMBER 27, 2023

In recent years, ServiceNow has significantly expanded its portfolio to move beyond IT Service Management (ITSM) and IT Operations Management (ITOM) to offer comprehensive enterprise solutions that help clients drive business growth, improve employee efficiency and productivity, increase resilience, and enhance customer experience.

Right-Sizing 130

Right-Sizing Flexibility Managed Services Research 130

Everest Group

NOVEMBER 27, 2023

In recent years, ServiceNow has significantly expanded its portfolio to move beyond IT Service Management (ITSM) and IT Operations Management (ITOM) to offer comprehensive enterprise solutions that help clients drive business growth, improve employee efficiency and productivity, increase resilience, and enhance customer experience.

Right-Sizing 130

Right-Sizing Flexibility Managed Services Research 130

Everest Group

DECEMBER 9, 2022

Flexibility in managing resources: A global slowdown can force enterprises to reduce hiring, freeze salaries, or reduce their workforce. CXM outsourcing offers the flexibility to ramp resources up and down depending on need without having to lay off employees and hurt overall organizational morale.

Outsourcing 130

Outsourcing Selective Outsourcing Streamline Operations Flexibility 130

Everest Group

OCTOBER 3, 2023

Learn about the changing dynamics of deal teams, their structures across various types of service providers, and other valuable insights from our analysis of pricing support teams in this blog. Possessing this ability is viewed as a characteristic of mature players. They use tools with basic financial capabilities.

Accounting 147

Accounting Sales Finance Out-Tasking 147

Everest Group

FEBRUARY 24, 2023

Autonomous vehicles, smart cities and factories, and remote healthcare are some of the leading use cases and conversation starters for private 5G at present In the graphic below, we compare the performance and efficiency of each use case.

Manufacturing 130

Manufacturing Healthcare Analytics Efficiency 130

Everest Group

NOVEMBER 15, 2023

While this type of arrangement minimizes provider intervention and operational dependency, it also limits cost efficiencies and business value that comes from leveraging provider technology.

Outsourcing 147

Outsourcing Government Service Banking 147

Groove Technology

AUGUST 31, 2021

Quality products – advanced technology – reasonable prices – quick and flexible adaptation in all situations to help bring customers the most reliable and high-class service experience. Be flexible with a team size. A cost-efficient alternative. Your project starts up faster and more efficiently.

Software 246

Software Outsourcing Right-Sizing Engineering 246

Everest Group

APRIL 4, 2023

P&C carriers will need to excel at the 3Es: experience, efficiency, and effectiveness. Insurers also need to drive superior efficiency by enabling data-driven and analytics-driven claims processing. Winning P&C digital claims offer a compelling digital experience and strengthen customer loyalty.

Insurance 147

Insurance Analytics Right-Sizing Sourcing 147

Everest Group

NOVEMBER 11, 2022

Underlying flexible architectures allow constant scaling and user expansion. Efficiency: Creating an open metaverse system requires a powerful underlying infrastructure that can combine complicated virtual environments into a single ecosystem.

Finance 130

Finance Flexibility Service Efficiency 130