Premier BPO

JULY 12, 2024

3 Unfortunately, the healthcare industry hasn’t been able to leverage the full potential of these AI-powered tools that have the potential to enhance customer experience, bring cost savings, boost efficiency, and bring accessibility to healthcare services. Transforming healthcare with AI: The impact on the workforce and organizations 4.

Healthcare 246

Healthcare Efficiency BPO Insurance 246

Everest Group

MARCH 6, 2025

In the final blog of our series, we will explore how BPS providers are refining their go-to-market strategies, through advisory capabilities, technology investments, and ecosystem partnerships to stay ahead of this rapidly evolving market. Blog – Everest Group , which delves deeper into another topic regarding the banking sector.

Banking 130

Banking Out-Tasking Healthcare Retail 130

Premier BPO

OCTOBER 1, 2024

It is estimated that poor data management costs businesses, on average, $15 million in losses. A well-structured database management system helps one make sense of this data: it filters out the noise and extracts what is essential by ensuring that data is stored, accessed, and used efficiently.

Management 240

Management BPO Co-Sourcing Government 240

Everest Group

JULY 23, 2024

This blog explores how effective third-party risk management (TPRM) is crucial for identifying, analyzing, and controlling these risks, ensuring protection against potential breaches and vulnerabilities. Read on, or get in touch if you have specific queries on this topic.

Risk Management 147

Risk Management Risk Management Management Right-Sizing 147

Everest Group

APRIL 10, 2024

Amid healthcare providers’ ongoing struggles with Revenue Cycle Management (RCM) inefficiencies, a new wave of outsourcing is emerging, centered around value and technology-driven solutions like AI and analytics. These innovations streamline operations, reduce costs, and improve efficiency, ultimately enhancing profitability margins.

Management 147

Management Healthcare Robotics Process Automation Analytics 147

Everest Group

JANUARY 22, 2024

Generative Artificial Intelligence (AI) is poised to revolutionize customer experience management (CXM) by creating personalized, empathetic, and more fulfilling experiences that drive brand loyalty and business growth. Learn more on this topic in the webinar, The Generative AI Advantage in Enterprise CXM Operations.

Management 162

Management Regulations Sales Banking 162

Everest Group

JULY 26, 2024

This blog explores how GBS organizations should move beyond their comfort zones when it comes to managing hybrid models, finding a balance for in-house and outsourced resources. There are inherent, real challenges in the way we manage our hybrid GBS models today. Today, the norm is a hybrid of both resourcing models.

Management 147

Management Right-Sizing Global Business Services Government 147

Everest Group

NOVEMBER 19, 2024

Moving past GBS model evaluations based on outdated metrics, such as cost efficiency and operational performance, offers businesses the opportunity to drive strategic value and innovate for greater capabilities. CDT | 10 a.m. EDT | 3 p.m. GMT | 8:30 p.m. IST Global businesses are at a unique inflection point of growth.

Global Business Services 130

Global Business Services Shared Services Sourcing Marketing 130

Everest Group

SEPTEMBER 9, 2024

In an era of rapid digital transformation, organizations are increasingly turning to Change Management (CM) platforms to navigate complex transitions, however are many of these efforts meeting expectations? As organizations grapple with these challenges, the demand for robust change management platforms has surged.

Management 130

Management Global Business Services Advisory Automation 130

Everest Group

OCTOBER 23, 2023

Global Business Services (GBS) organizations are at the forefront of driving transformation and efficiency across enterprises. However, they often fall short in one critical aspect: change management. Learn why GBS leaders must begin implementing change management strategies today, starting with a comprehensive 12-step program.

Global Business Services 162

Global Business Services Management Service Research 162

Everest Group

APRIL 9, 2024

However, this blog explores the the in-house GBS versus Business Process Outsourcing (BPO) debate. Round four: decoding the success formula for GBS leaders As expected, the panelists emphasized the importance of stakeholder management, change management, and adaptability. GBS encompasses in-house/captive and outsourced models.

Global Business Services 182

Global Business Services Outsourcing Service BPO 182

Everest Group

DECEMBER 7, 2023

Note, this blog is part of Everest Group’s continued coverage of COP28. Navigating COP28: Insights On The Evolving Landscape Of Sustainability | Blog – Everest Group (everestgrp.com) COP28 marks a crucial moment for discussions on moving from fossil fuels to renewables.

Regulations 173

Regulations Efficiency Sourcing Marketing 173

Everest Group

FEBRUARY 27, 2024

By strategically partnering with third-party providers, enterprises can fully harness the potential of gen AI in customer experience management. Enterprises highlighted personalized interactions, cost reduction, and operational efficiency as the top three drivers for gen AI adoption. Let’s explore this further.

Management 162

Management Out-Tasking Outsourcing Efficiency 162

Everest Group

SEPTEMBER 25, 2024

This comes in the wake of Adrian Durham, the founder and long-serving CEO of FNZ Group, announcing his decision to step down after 21 years at the helm. Durham’s departure marks a strategic shift for FNZ and the wealth management industry. As a key figure, this move signals a new direction for FNZ.

Banking 147

Banking Management Analytics Insurance 147

Everest Group

FEBRUARY 2, 2023

Read on to discover the future of blockchain in this blog. The banking industry is redefining itself through emerging technology that is improving products, customer services, and operational efficiencies. In recent years, blockchain adoption has increased in banking and financial services and the emerging FinTech industry.

Banking 246

Banking Service Right-Sizing Automation 246

Groove Technology

OCTOBER 14, 2021

That’s why software development management techniques play an important role in the success of your outsourced projects. In outsourcing development, project management and planning are also popular. An outsourcing service provider brings expertise and experience, thus resulting in increased productivity and efficiency of your business.

Software 246

Software Outsourcing Management Out-Tasking 246

Everest Group

AUGUST 5, 2024

This blog is the first in a series that will highlight tech providers and how integrated tech solutions can empower enterprises to meet CX challenges and seamlessly connect various tools for improved productivity and data flow. Additionally, marketing solutions like content management systems and social media tools are crucial.

Sales 162

Sales Analytics Collaborations Marketing 162

Everest Group

MAY 22, 2024

Generative AI (gen AI) is transforming the customer experience management (CXM) landscape, challenging traditional contact centers. Over the last 12+ months, we have seen a massive drop in the stock performance of nearly every publicly traded customer experience management (CXM) service provider.

Robotics Process Automation 173

Robotics Process Automation Right-Sizing Call Center Sourcing 173

Everest Group

MAY 14, 2024

Let’s share more about what we saw during our visit in this blog. The other two supports leverage best-in-class technology for efficient service delivery and workforce skill enhancement, contributing to its operational success. The specific focus is on locations with small colleges but limited job opportunities.

Impact Sourcing 162

Impact Sourcing Sourcing E-Commerce Jobbing 162

Everest Group

AUGUST 13, 2024

then brought dynamic, user-generated content, spurred by blogging platforms, smartphones, and social media. With information pouring in from various channels, managing and organizing this content becomes a herculean task. The content ecosystem has evolved dramatically since the 1990s. How does this impact me?

Out-Tasking 147

Out-Tasking Management Marketing Government 147

Everest Group

MAY 21, 2024

Outsourcing is a growing trend in the insurance industry to transform the actuarial function by reducing costs, creating innovation, increasing efficiencies, and filling the talent demand. Explore the factors driving insurers to partner with specialized service providers and the advantages and obstacles of actuarial outsourcing.

Insurance 162

Insurance Outsourcing Flexibility Risk Management 162

Everest Group

DECEMBER 15, 2023

The combination of Artificial Intelligence (AI) and data and analytics (D&A) can deliver superior, efficient, and personalized customer experience (CX). Learn more about how AI and D&A can work together to deliver exceptional CX in this blog. Reach out to us to discuss AI and D&A in customer experience further.

Analytics 162

Analytics Out-Tasking Cybersecurity Automation 162

Everest Group

APRIL 26, 2024

Life sciences enterprises are undergoing a generational shift, transitioning from outdated legacy customer relationship management (CRM) systems to modern Customer Experience Platforms (CXP). This shift has made it essential for enterprises to adopt an efficient channel management system.

Pharmaceuticals 162

Pharmaceuticals Analytics Sourcing Healthcare 162

Everest Group

MAY 21, 2024

In this blog, we delve into the impact of the Permanent Establishment (PE) tax within the realm of GBS. Here’s why: a) Place of effective management: Currently, the criteria for a foreign company to be deemed a resident in India is if its control and management are wholly situated in India.

Global Business Services 162

Global Business Services Service Regulations Pharmaceuticals 162

Everest Group

AUGUST 9, 2024

In this blog, we explore how generative AI (Gen AI) is not only enhancing our personal and professional interactions but also ensuring that the essence of human connection remains central in our increasingly digital world. This isn’t merely about efficiency – it’s about creating a fulfilling and engaging work environment.

Customer Service 162

Customer Service Collaborations Design Out-Tasking 162

Everest Group

MARCH 19, 2024

This security trade rule change to shorten the order finalization date by a day is expected to enhance operational efficiencies and reduce risk. In today’s ever-evolving financial industry, the shift to T+1 settlement aims to enhance market efficiency, reduce counterparty risk, and align North American markets with global standards.

Banking 162

Banking Service Streamline Operations Risk Management 162

Everest Group

SEPTEMBER 19, 2024

The digital age has transformed the way businesses operate, raising the bar for efficiency and innovation. Advanced AI engines are reshaping both front and back-office processes for enterprises by driving efficiency, accuracy, and scalability at new levels. They are now expected to be more agile and responsive than ever.

Engineering 130

Engineering Supply Chain Management Out-Tasking Inventory Management 130

Everest Group

JANUARY 5, 2024

By effectively managing the content supply chain, enterprises can achieve greater productivity and scalability and produce high-impact content. Discover how the content ecosystem has evolved, explore the potential of generative Artificial Intelligence in reshaping the content supply chain, and gain insights into what’s next in this blog.

Marketing 162

Marketing Reduced Costs Managed Services Efficiency 162

Everest Group

JULY 3, 2024

Read on to discover how supply chain orchestration helps enable operational efficiency, resilience, and adaptability to thrive amid continuous changes and pressures. Effective supply chain management is no longer only about operational efficiencies, it is also about the ability to anticipate, adapt, and thrive amidst disruptions.

Supply Chain Management 162

Supply Chain Management Inventory Management Sales Order Management 162

Everest Group

MARCH 7, 2024

Discover a six-step roadmap for devising a successful hybrid Copilot strategy and compare buying versus building in part two of our blog series. Read our previous blog to explore the emerging Copilot trend, M365 Copilot opportunities for service providers and enterprises, and why a hybrid strategy represents the future for Copilot.

Reduced Overhead 162

Reduced Overhead Flexibility Efficiency Sourcing 162

Everest Group

APRIL 3, 2024

Explore the various costs and advantages associated with this technology in this blog, or get in touch to find out more. Implementing gen AI can improve the velocity of change, increasing the overall efficiency of existing tasks.

Regulations 173

Regulations Out-Tasking Insurance Cybersecurity 173

Everest Group

FEBRUARY 6, 2024

Consultants must guide clients in developing robust governance strategies, enhancing security measures, and ensuring compliance to build trust and manage risks associated with gen AI. This involves cost-benefit analyses and identifying areas where gen AI can drive revenue growth and efficiency gains. The solution?

Government 173

Government Out-Tasking Software Automation 173

Everest Group

DECEMBER 15, 2023

Learn about the 3E design principles of this advanced edge model and its many benefits in this blog, and feel free to reach out to us to explore this topic further. The current issues require an AI and IoT integrated edge with substantial data processing, large storage capacity, efficient network connectivity, and tight security.

Healthcare 162

Healthcare Design Efficiency Cybersecurity 162

V-Soft Consulting

JULY 18, 2024

Maintaining a healthy Configuration Management Database (CMDB) is crucial for enterprises to ensure efficient operations and effective decision-making. However, many organizations face significant CMDB health challenges that hinder their ability to manage their IT environments efficiently.

Efficiency 98

Efficiency Management Service 98

Premier BPO

JULY 12, 2024

3 Unfortunately, the healthcare industry hasn’t been able to leverage the full potential of these AI-powered tools that have the potential to enhance customer experience, bring cost savings, boost efficiency, and bring accessibility to healthcare services. Transforming healthcare with AI: The impact on the workforce and organizations 4.

Healthcare 130

Healthcare Efficiency BPO Insurance 130

Everest Group

SEPTEMBER 6, 2023

Customer Experience Management (CXM) Services After an unprecedented rebound in 2021, the global Customer Experience Management (CXM) outsourcing market experienced a relative slowdown in 2022 due to macro-economic challenges and concerns about market downturns leading to a deceleration in new deals.

Management 162

Management Service Outsourcing Marketing 162

Everest Group

AUGUST 14, 2024

Consequently, there has been a decrease in deal activities and a shift in focus toward tightening the bottom line and managing risks. Data analytics, artificial intelligence (AI), and machine learning are enhancing deal sourcing, portfolio management, and risk assessment.

Collaborations 162

Collaborations Advisory Regulations Marketing 162