Groove Technology

MARCH 7, 2025

I thought that if I could write efficient code, design scalable systems, and troubleshoot issues quickly, I was doing everything right. In this blog, Ill share how I overcame communication barriers and learned to truly understand my clients. Lets connectreach out at contact@groovetechnology.com.

Software 130

Software Engineering Collaborations Out-Tasking 130

Everest Group

JUNE 18, 2024

Reach out to us directly to discuss this topic further. In this blog, we’ll delve into how customers stand to benefit from AI in their journey and highlight the pivotal role of human talent in ensuring the success of AI-driven CX. From there, AI can directly handle simpler queries, tasks, or transactions through self-service.

Streamline Operations 147

Streamline Operations Out-Tasking Insurance Engineering 147

Everest Group

AUGUST 13, 2024

then brought dynamic, user-generated content, spurred by blogging platforms, smartphones, and social media. With information pouring in from various channels, managing and organizing this content becomes a herculean task. If you have any queries on content supply chain, please reach out to Nisha Krishan or Prachi Rohira.

Out-Tasking 147

Out-Tasking Management Marketing Government 147

Everest Group

OCTOBER 4, 2024

This isn’t just another buzzword to add to your corporate lexicon either—it’s a game-changer that’s set to redefine AI’s capabilities. Reach out  to discuss this topic in depth. The agents can execute tasks in their entirety through natural language-based inputs. What is agentic AI?

Banking 130

Banking Out-Tasking Service Automation 130

Everest Group

FEBRUARY 27, 2024

Reach out to us for more information or to further discuss this topic. Generative Artificial Intelligence (gen AI) is emerging as a game-changer in customer experience management (CXM) by offering the potential to personalize customer interactions, enhance operational efficiency, and provide a competitive edge.

Management 162

Management Out-Tasking Outsourcing Efficiency 162

Everest Group

FEBRUARY 6, 2024

Reach out to us to further discuss gen AI. This involves cost-benefit analyses and identifying areas where gen AI can drive revenue growth and efficiency gains. Consulting service providers can play a key role in this transition. This can provide data-driven insights into the effectiveness of gen AI solutions.

Government 173

Government Out-Tasking Automation Software 173

Everest Group

OCTOBER 17, 2023

Read this blog for valuable insights to prepare for this new frontier. To learn more about Everest Group’s generative AI research or to discuss generative AI trends, reach out to Anil Vijayan. This shift will require enterprises to rethink their talent agenda, workforce planning, learning and development (L&D) programs, and so on.

Banking 147

Banking Human Resources Automation Out-Tasking 147

Everest Group

SEPTEMBER 12, 2024

Here’s our take on which critical contractual considerations must be prioritized during the contracting stage, to improve the effectiveness of such solutions in services engagements. Reach out to us to discuss this topic further with our expert analysts.

BPO 130

BPO Sourcing Business Process Outsourcing Outsourcing 130

Everest Group

SEPTEMBER 27, 2024

Future adaptability : Consider whether your AI workloads may evolve, necessitating reconfigurable hardware or if the efficiency of specialized chips is more important. Power and space : Assess your organization’s energy efficiency, hardware footprint, and power consumption needs.

Out-Tasking 130

Out-Tasking Engineering Marketing Efficiency 130

Premier BPO

OCTOBER 1, 2024

A well-structured database management system helps one make sense of this data: it filters out the noise and extracts what is essential by ensuring that data is stored, accessed, and used efficiently. Ensuring your data is organized, secure, and accessible allows for efficient data retrieval and analysis.

Management 240

Management BPO Co-Sourcing Government 240

Everest Group

AUGUST 25, 2023

Our survey of procurement professionals found the technology holds great potential to transform spend analytics and cost optimization while increasing efficiency and saving time. Almost all the procurement professionals surveyed stated that increased efficiency of procurement processes is seen as the major benefit of using GAI in procurement.

Analytics 130

Analytics Sourcing Out-Tasking Efficiency 130

Everest Group

DECEMBER 27, 2024

Reach out to us directly to discuss this topic further. In this blog, we’ll delve into how customers stand to benefit from AI in their journey and highlight the pivotal role of human talent in ensuring the success of AI-driven CX. From there, AI can directly handle simpler queries, tasks, or transactions through self-service.

Streamline Operations 130

Streamline Operations Out-Tasking Insurance Engineering 130

Everest Group

JULY 26, 2024

This blog explores how GBS organizations should move beyond their comfort zones when it comes to managing hybrid models, finding a balance for in-house and outsourced resources. So, don’t fret if you’re still figuring it out. Reach out to us to explore this topic further.

Management 147

Management Right-Sizing Global Business Services Government 147

Everest Group

FEBRUARY 17, 2023

We tried our hands on ChatGPT and asked it to write a blog on itself, and the results amazed us. See the exhibit below for the blog that ChatGPT generated. Service providers need to collaborate with tech players like OpenAI and DeepMind to proactively shape the market and build capabilities for efficient application development.

Out-Tasking 130

Out-Tasking Government Design Software 130

Everest Group

MAY 22, 2023

Generative Artificial Intelligence (GAI) can deliver efficiency and scale in content production, marketing support, and media channels like never seen before while also spurring innovation. Learn about the opportunities and obstacles of Generative AI in marketing in this blog. What will the use of Generative AI in marketing mean?

Marketing 130

Marketing Sales Out-Tasking Streamline Operations 130

Everest Group

MARCH 13, 2024

Cost efficiency and talent unavailability are the main drivers for mainframe modernization, closely followed by the imperative for innovation. They are building and rolling out use cases to improve operational efficiency. The BFSI industry is indeed grappling with the prospect of abandoning this approach.

Banking 162

Banking Out-Tasking Insurance Efficiency 162

Everest Group

JULY 31, 2024

If you have questions or would like to further discuss gen AI’s evolution, please reach out to Sharang Sharma or Joshua Victor. A 360-degree view of customers, enabled by AI, offers several benefits, including: What does this mean to the customers?

Retail 162

Retail Automation Analytics Customer Service 162

Premier BPO

SEPTEMBER 10, 2024

As explored in our previous blog from the data-driven success series Unlocking Success: The Importance of Being a Data-Driven Organization , the journey toward harnessing the dataset’s full potential begins with understanding its critical role in driving business success.

BPO 244

BPO Co-Sourcing Government Efficiency 244

Everest Group

MARCH 1, 2023

Read the latest blog in our series to learn more about the impact of ChatGPT and other generative Artificial Intelligence (AI) solutions on the workforce. Worldwide, we are witnessing rapid innovation and updates in this field, and by the time you read this blog, we might expect some more new developments.

Marketing 130

Marketing Co-Sourcing Content Writing Finance 130

Everest Group

FEBRUARY 9, 2023

What better way to find out how ChatGPT will impact the Business Process Services (BPS) market than to ask the trained chatbot itself this question? It is already capable of understanding natural language with high accuracy, and with enough training, it can start with taking on simple tasks at contact centers.

Data Entry 130

Data Entry Supply Chain Management Out-Tasking Finance 130

Premier BPO

MAY 30, 2024

Outsourcing, the practice of contracting out business processes to external providers, has a long history that spans centuries. Empires Outsource for Efficiency Outsourcing can be traced back to ancient civilizations. Empires Outsource for Efficiency Outsourcing can be traced back to ancient civilizations.

Outsourcing 246

Outsourcing BPO Business Process Outsourcing Manufacturing 246

Everest Group

JULY 13, 2023

Explore GAI’s exciting future in this blog. From our analysis, the following key takeaways emerge: Product Development : GAI’s integration with data, analytics, and customer preferences empowers product development in retail and CPG, propelling innovative and efficient design processes. Contact us to speak to an analyst on this topic.

Retail 130

Retail Inventory Management Sales Streamline Operations 130

Groove Technology

NOVEMBER 19, 2024

In this blog, I want to take you through that journey—from manual to automated, from outdated to modern. Imagine spending hours moving data only to find out that a large chunk of it had gone missing. In the old system, they would only find out about data issues hours (or sometimes days) after the fact.

Automation 130

Automation Engineering Software Out-Tasking 130

Everest Group

OCTOBER 3, 2023

Learn about the changing dynamics of deal teams, their structures across various types of service providers, and other valuable insights from our analysis of pricing support teams in this blog. They use tools with basic financial capabilities.

Accounting 147

Accounting Sales Finance Out-Tasking 147

Everest Group

MAY 31, 2023

In this blog, we will take a closer look at these growing trends and explore their potential impact on the insurance industry. We also heard many discussions about early use cases of Generative AI (GAI) for operational tasks (emails, presentations, etc.), Contact us directly for more insights. GAI-powered chatbots, and writing codes.

Insurance 130

Insurance Streamline Operations Out-Tasking Software 130

Premier BPO

AUGUST 2, 2024

The transformative solution of borderless outsourcing can help companies enhance efficiency, drive innovation, and gain a competitive edge. 2 By entrusting routine tasks to specialist partners, borderless outsourcing aullows organizations of all sizes to focus on their core competencies. Co-create the future with PremierTech Solutions.

Outsourcing 244

Outsourcing Co-Sourcing BPO Global Outsourcing 244

Groove Technology

DECEMBER 16, 2024

Corresponding to system design, System Testing is carried out to validate that the entire system works as intended and meets the design specifications. This phase requires technical expertise to ensure that the architecture is scalable and efficient. The system design phase outlines the key components and how they will interact.

Software 130

Software Design Flexibility Out-Tasking 130

Premier BPO

JUNE 28, 2024

This blog will look at companies’ mistakes while implementing consumer chatbots and how best to address those mistakes. 2 However, the disconnect between the efficiencies companies feel the chatbots can deliver and how consumers view the chatbot experience is at an all-time high. Are they Human or not?

BPO 242

BPO Co-Sourcing Research Labor Costs 242

Everest Group

MAY 12, 2023

Today, AI is at a juncture where its capabilities are no longer restricted to automating repetitive tasks. From rule-based systems merely capable of automating set functions to deep learning algorithms that can accurately comprehend natural human language nuances, Artificial Intelligence (AI) undoubtedly has come a long way.

Design 130

Design Out-Tasking Automation Retail 130

Groove Technology

AUGUST 31, 2021

Our engineers don’t just take on tasks and write code, they think about value, solutions, and solve real-world problems on a cost-effective basis. You can completely establish the most effective frameworks, standards, methods of communication, or even adjust the peculiarities of the process so that it brings maximum efficiency.

Software 246

Software Outsourcing Right-Sizing Engineering 246

Groove Technology

JUNE 15, 2023

By delegating software development tasks to external experts, organizations can redirect their resources towards essential business functions. This ensures maximum efficiency and productivity within the company. Focus on Core Competencies Outsourcing ASP.NET development allows companies to focus on their core competencies.

Efficiency 100

Efficiency Outsourcing Reduced Costs Out-Tasking 100

Everest Group

JANUARY 19, 2023

For example, GroupM launched Premium Marketplace, a unified programmatic marketplace with increased media buying transparency and efficiency. Further, GroupM developed Sightline, a dedicated digital out-of-home solution, which combines programmatic technology and AI with GroupM’s buying scale.

Service 130

Service Analytics Out-Tasking Automation 130

Everest Group

MAY 31, 2023

Reach out to us directly for questions or further details. The technology can be used to free scarce clinical resources from time-consuming administrative tasks, allowing them to instead focus on delivering quality care to patients. However, the healthcare sector must be cautious due to the potential risks.

Healthcare 130

Healthcare Administrative Call Center Out-Tasking 130

Everest Group

MARCH 10, 2023

The recession may be a short-term phenomenon, but it clearly presents enterprises an opportunity to re-examine their current T&S practices and determine how to do the work more efficiently over the long term. This is a move that can unlock Artificial Intelligence (AI)-human synergies and lead to further cost and process efficiencies.

Regulations 147

Regulations Offshoring Research Out-Tasking 147

Everest Group

NOVEMBER 16, 2022

This has created a big opportunity for GBS organizations to move from being measured for their labor arbitrage and cost efficiency to the value they can deliver to enterprises. These organizations are also focusing on workplace diversity , pay equity, and good governance structure to meet their ESG aspirations.

Sourcing 130

Sourcing Banking Global Business Services Out-Tasking 130

Perficient Digital Transformation

MARCH 6, 2025

With deep expertise across Google , Adobe , Salesforce , Microsoft , and AWS technologies, we design and deploy scalable, high-impact solutions that drive efficiency, innovation, and measurable business outcomes across industries. “When designing with AI, teams should ask essential questions: Did we leave anyone out of this experience?

Design 64

Design Manufacturing Out-Tasking Administrative 64

IBM Services

APRIL 1, 2024

Even the best organizations face challenges about the scale and scope of governance and efficient streamlining of their resources across the enterprise. It is crucial to align these different, well-meaning standards, while enabling our developers to cross silos and organizational boundaries to gain efficiencies.

Efficiency 76

Efficiency Software Out-Tasking Engineering 76