Everest Group

JANUARY 11, 2024

The funding for business services innovation is showing signs of drying up. As a result, GBS will likely put most of its eggs in the efficient and effective buckets, eschewing massive change in experience and ways of working unless their respective business cases are air-tight.

Global Business Services 130

Global Business Services Advisory Jobbing Offshoring 130

IBM Services

SEPTEMBER 19, 2023

Specifically, generative AI would transform customer care, IT and network optimization and digital labor—all areas in which automation can notably help increase agility and efficiency. CSPs and NEPs usually have huge support centers and IBM has the potential to help transform workflows between all ecosystem players.

Robotics Process Automation 115

Robotics Process Automation Out-Tasking Automation Jobbing 115

Perficient Digital Transformation

NOVEMBER 15, 2021

Perficient’s Amazon Connect Experience (PACE) solution amplifies the power of Amazon Connect with several added features and managed services. As we continue to develop and customize our software to your needs, we will post blogs with new features and processes we have added, changed, or fixed.

Administrative 69

Administrative Analytics Flexibility Managed Services 69

Obobo

JULY 26, 2022

We will provide you with a quick checklist to help you evaluate supplier performance in this blog post. . Innovation Those suppliers who put innovation at the center of their offerings are more likely to succeed in the long run than those who are not interested in it. How Does Supplier Evaluation Work?

Supply Chain Management 52

Supply Chain Management Flexibility Reduced Costs Sourcing 52

IBM Services

JANUARY 10, 2024

Financial services: innovate customer experience while keeping sensitive information secure and stay compliant Financial institutions face constant threats to their critical data and financial transactions.

Healthcare 75

Healthcare Design Administrative Collaborations 75