Everest Group

MAY 16, 2024

The Big Four accounting firms have been steadily expanding their service horizons, casting a wider net in the managed services market in pursuit of growth and diversification. With an estimated total addressable market of US$80-85 billion in 2023, the penetration rate is no more than 15-17%.

Service 162

Service Advisory Finance Accounting 162

Groove Technology

SEPTEMBER 21, 2021

Offshore software development may include the following services: product design and architecture, coding and testing; development SaaS, Internet/Intranet, e-commerce, CRM, project management and other special web services solutions (including Web 2.0 solutions). Instead, all these problems and many more will be solved by the company.

Offshoring 246

Offshoring Software Service E-Commerce 246

Everest Group

AUGUST 31, 2023

Service providers are expected to play a vital role in meeting the unique needs of customers in the strategic SAP mid-market. Discover the five customer priority areas where service providers can make a difference in this blog. SAP expects the mid-market to be a large contributor to meet its revised growth forecast of 8.3%

Marketing 147

Marketing Service Flexibility Sourcing 147

Everest Group

MAY 21, 2024

Explore the factors driving insurers to partner with specialized service providers and the advantages and obstacles of actuarial outsourcing. Outsourcing actuarial services is emerging as a compelling long-term solution that enables insurers to maintain control and gain a strategic market advantage. Contact us to learn more.

Insurance 162

Insurance Outsourcing Flexibility Risk Management 162

Everest Group

APRIL 13, 2023

Read on to learn about the rise of evergreen services. Over the last few years, device as a service (DaaS) and especially evergreen services (as a variation of DaaS) have emerged as an attractive option for enterprises to simultaneously tackle both Capex reduction and environmental sustainability commitments.

Service 130

Service Flexibility Customer Service Managed Services 130

Everest Group

MAY 8, 2024

Explore the implications of this deal and recommendations for customers and partners to navigate these sweeping changes in this blog. In a move that has sent ripples through the tech and cloud services industry , Broadcom’s acquisition of VMware marks a pivotal shift in the virtualization and cloud computing landscape.

Reduced Costs 162

Reduced Costs Outsourcing Flexibility Marketing 162

Everest Group

MARCH 7, 2024

Discover a six-step roadmap for devising a successful hybrid Copilot strategy and compare buying versus building in part two of our blog series. Read our previous blog to explore the emerging Copilot trend, M365 Copilot opportunities for service providers and enterprises, and why a hybrid strategy represents the future for Copilot.

Reduced Overhead 162

Reduced Overhead Flexibility Efficiency Sourcing 162

Everest Group

APRIL 3, 2024

Explore the various costs and advantages associated with this technology in this blog, or get in touch to find out more. Gen AI has recently gained considerable attention in the banking, financial services, and insurance (BFSI) industry. Non-compliance with these regulations may lead to fines and legal consequences.

Regulations 173

Regulations Out-Tasking Insurance Cybersecurity 173

Everest Group

MARCH 5, 2024

This blog shares how Everest Group helped a large life sciences company negotiate best-in-class rates for Veeva Vaults and CRM during contract renewal negotiation. Customers also use Veeva professional services to implement Veeva products, manage programs, configure applications, integrate or migrate data, and garner sampling expertise.

Pharmaceuticals 162

Pharmaceuticals Right-Sizing Software Sales 162

Everest Group

SEPTEMBER 25, 2024

The key is a harmonious blend of technology, human interaction, and personalized messaging – as our analysts have mapped out within this blog. Sales reps play a vital role in fostering and maintaining enduring relationships with HCPs. Reach out to discuss this topic in depth.

Healthcare 162

Healthcare Sales Flexibility Collaborations 162

Everest Group

MARCH 6, 2025

Over years of tracking outsourcing demand patterns and service provider performance, Everest Group has noted a persistent trend: value from outsourced services often falls short of organizations expectations. Despite long-term engagements, organizations frequently find inadequacies in services delivered by their suppliers.

Outsourcing 130

Outsourcing Accounting Service Sales 130

Everest Group

MAY 22, 2024

Over the last 12+ months, we have seen a massive drop in the stock performance of nearly every publicly traded customer experience management (CXM) service provider. In this blog, I will explain why, in answer to the question, “Are investors right to be nervous?”

Robotics Process Automation 173

Robotics Process Automation Right-Sizing Call Center Sourcing 173

Everest Group

JULY 1, 2024

Guidewire Services PEAK Matrix® Assessment In 2023, the Property and Casualty (P&C) insurance industry progressed in digital transformation, prioritizing platform modernization to meet evolving business and customer demands. LEARN MORE ABOUT Top Service Providers

Insurance 147

Insurance Service Offshoring Analytics 147

Everest Group

APRIL 26, 2024

Discover the three emerging customer engagement layers in these platforms, the readiness of enterprises to adopt the latest solutions, and the factors to consider when selecting customer engagement technology in this blog. Reach out to us to discuss this topic further.

Pharmaceuticals 162

Pharmaceuticals Analytics Sourcing Healthcare 162

Everest Group

OCTOBER 1, 2022

Low code/no code development holds promise for banking, financial services, and insurance (BFSI) firms to gain agility and cost-effectively build innovative technology solutions – without needing professional developers who are in short supply. Learn about the market potential and provider landscape in this blog. everestgrp.com.

Insurance 147

Insurance Banking Reduced Costs Collaborations 147

Everest Group

OCTOBER 4, 2024

What does it mean for the banking and financial services industry? In Banking and Financial Services , agentic AI could be the key to optimizing operations, automating complex processes, and delivering hyper-personalized customer experiences. They can also set goals independently, plan accordingly, and act to accomplish the targets.

Banking 130

Banking Out-Tasking Service Automation 130

Everest Group

SEPTEMBER 14, 2023

Uncover the risks and learn recommendations to address them in this blog. Any security breach or service disruption can expose corporate data and applications to cyberattacks and even damage the enterprise’s reputation and erode customer trust.

Government 162

Government Finance Risk Management Risk Management 162

Everest Group

DECEMBER 15, 2023

Learn more about how AI and D&A can work together to deliver exceptional CX in this blog. These insights, in turn, help optimize self-service tools and conversational and generative AI-based solutions, enhancing the overall CX. Reach out to us to discuss AI and D&A in customer experience further.

Analytics 162

Analytics Out-Tasking Cybersecurity Automation 162

Everest Group

JANUARY 22, 2024

Explore the projected benefits to both companies and market repercussions in this blog. While this distributed hybrid model offers flexibility and scalability, it presents formidable challenges. This could culminate in an as-a-service infrastructure stack that can compete (theoretically) with the public clouds.

Automation 162

Automation Marketing Sales Flexibility 162

Everest Group

MARCH 18, 2024

Marketing Services Advances in technology such as generative AI and Web3, coupled with changing consumer preferences and dynamic macroeconomic conditions, have transformed the marketing landscape. Despite the influx of new entrants in the marketing ecosystem, CX remains the central focus for all stakeholders.

Marketing 147

Marketing Service Insurance Finance 147

Everest Group

MARCH 13, 2024

Employees access benefits in the following ways: Employer-provided benefits – Employees typically offer benefits, using them as an incentive to attract top talent Purchasing individual policies – This alternative provides individuals flexibility and control over coverage Government assistance – This serves as many employees’ safety net.

Insurance 147

Insurance Administrative Flexibility Reduced Costs 147

Everest Group

SEPTEMBER 14, 2023

Gain insights from our research on best practices by leading Global Business Services (GBS) organizations who have created a superior employer brand perception in this blog. How current and potential employees view the organization’s brand is critical to business success.

Collaborations 162

Collaborations Global Business Services Out-Tasking Flexibility 162

Everest Group

SEPTEMBER 19, 2024

In this blog, we explore how these cutting-edge AI engines are transforming business operations. AI systems today are designed to learn, adapt, and improve over time, ushering in a new era of cognitive flexibility that elevates customer interactions across every touchpoint. Reach out to discuss this topic in depth.

Engineering 130

Engineering Supply Chain Management Out-Tasking Inventory Management 130

Everest Group

OCTOBER 19, 2024

Cybersecurity Services PEAK Matrix® Assessment – Europe Due to the region’s diverse cultural, linguistic, and regulatory landscape, European enterprises face unique cybersecurity demands, requiring customized solutions from providers. Learn More Blog Salesforce and IQVIA’s Partnership – A Match Made in Heaven?

Cybersecurity 130

Cybersecurity Service Insurance Regulations 130

Everest Group

SEPTEMBER 26, 2024

As per Everest Group, the total revenue from telecom services worldwide is expected to grow at -0.5-0.5% Issues such as customer disputes, billing disagreements, and non-payment further exacerbate the problem Network inefficiencies: Failures in network equipment, unauthorized access, and service disruptions can lead to leaks.

Automation 130

Automation Government Administrative Efficiency 130

Everest Group

MARCH 13, 2024

Though a recent Everest Group survey revealed the pressing need for mainframe modernization, the technology is far from dead in the banking, financial services, and insurance (BFSI) industry. There is one certainty: the need for a strong IBM, service provider, and hyperscaler value proposition will continue to grow for BFSI clients.

Banking 162

Banking Insurance Out-Tasking Efficiency 162

Everest Group

JUNE 20, 2024

Banks across various markets are recognizing the need for modernization and are actively partnering with service providers to upgrade their core systems. Implications and opportunities for service providers The core banking transformation journey presents a significant opportunity for SPs.

Banking 162

Banking Collaborations Sourcing Retail 162

Everest Group

JULY 26, 2024

Global Business Services (GBS) must evolve and, as the iconic Queen song references, “break free,” from outdated practices. This blog explores how GBS organizations should move beyond their comfort zones when it comes to managing hybrid models, finding a balance for in-house and outsourced resources.

Management 147

Management Right-Sizing Global Business Services Government 147

Everest Group

AUGUST 26, 2024

Digital Commerce Services PEAK Matrix® Assessment The digital commerce landscape is evolving rapidly due to the surge in online shopping, the growth of new channels, and rapid technological advances. Enterprises’ growing adaption to evolving customer expectations drives the demand for integrated and seamless digital commerce experiences.

Service 130

Service Flexibility Marketing Efficiency 130

Everest Group

MARCH 10, 2023

Marketing Services PEAK Matrix® Assessment Marketing has undergone a transformation due to rapid technological advancements and shifting consumer preferences. In response, the provider ecosystem has shifted gears from product-focused traditional marketing services to innovative, data-driven strategies that prioritize customer experience.

Marketing 147

Marketing Service Automation Flexibility 147

Everest Group

OCTOBER 24, 2024

The client used these findings to not only re-align the current contract, but also its other outsourcing contracts Protection against overcharging : By analyzing market trends and comparing pricing models, third-party benchmarking helps organizations avoid paying too much for services. Reach out  to discuss this topic in depth.

Third Party Contracting 130

Third Party Contracting Outsourcing Right-Sizing Cost Control 130

Everest Group

AUGUST 24, 2022

Post-pandemic, enterprises have given IT service and technology providers high marks for improving commercial models and customer-centricity, but talent management is emerging as a major concern. Discover a framework for effective talent management in this blog. What do enterprises want from their IT service and technology providers?

Management 130

Management Flexibility Insurance Collaborations 130

Everest Group

JULY 1, 2024

No doubt about it, they are a different breed—now more likely to come to the role either as a loyalist—from another enterprise function—or as a step-up leader from a shared services or smaller GBS organization. They are sufficiently agile and flexible to pivot quickly. New guard, I’m counting on you.

Collaborations 130

Collaborations Shared Services Government Flexibility 130

Everest Group

OCTOBER 26, 2022

Top Multi-cloud Application Services Cloud adoption has increased in recent years, with enterprises increasingly investing in modernization initiatives to compete in an evolving digital world. Market Insights™ Cloud and Infrastructure Services Category Strategy: Definition and Characteristics. Our Thinking. Learn More.

Service 130

Service Flexibility Marketing Management 130

Everest Group

APRIL 21, 2023

Remote and hybrid work models combined with the shift to cloud services have exposed enterprises to complex digital threats and cyberattacks that traditional security measures can’t effectively thwart. Most enterprises realize the immediate need for zero-trust security services, given the possibility and evolution of different threat vectors.

Cybersecurity 130

Cybersecurity Flexibility Service Managed Services 130

Everest Group

JULY 23, 2024

Business continuity plan (BCP) measures – redundancy, flexibility, and crisis management Having BCP measures in place can be crucial, as outages such as these can often result in entire teams in a particular region being cut off. It becomes important to evaluate performance after such incidents and learn from failures.

Flexibility 147

Flexibility Banking Risk Management Risk Management 147

Everest Group

OCTOBER 26, 2022

Top Multi-cloud Application Development Services Cloud adoption has increased in recent years, with enterprises increasingly investing in modernization initiatives to compete in an evolving digital world. Market Insights™ Cloud and Infrastructure Services Category Strategy: Definition and Characteristics. Our Thinking.

Service 130

Service Flexibility Marketing Management 130