Everest Group

MAY 22, 2024

In this blog, I will explain why, in answer to the question, “Are investors right to be nervous?” This has mainly been driven by nervousness in the market about how generative AI will impact the need for contact centers, especially in the way they are operated today, which is very reliant on vast numbers of people.

Robotics Process Automation 173

Robotics Process Automation Right-Sizing Call Center Sourcing 173

Everest Group

AUGUST 31, 2023

Discover the five customer priority areas where service providers can make a difference in this blog. SAP expects the mid-market to be a large contributor to meet its revised growth forecast of 8.3% To help the software company achieve its growth targets, partnerships will be crucial. over the next three years.

Marketing 147

Marketing Service Sourcing Flexibility 147

Everest Group

MAY 16, 2024

While entering the FAO market seems promising, it also demands meticulous evaluation of critical factors to ensure success, as detailed in the table below: Key considerations for successful FAO market expansion for the Big Four | Source: Everest Group (2024) What happens to the existing provider landscape?

Service 162

Service Advisory Finance Accounting 162

Sourcing Captain

SEPTEMBER 16, 2021

Global Sourcing is a procurement strategy used by businesses wherein they source goods and services from global markets in order to achieve the highest possible levels of efficiency. China has emerged as the world’s global sourcing hub because of lower manufacturing costs and higher economies of scale.

Sourcing 130

Sourcing Manufacturing Insurance Research 130

Everest Group

JULY 26, 2024

This blog explores how GBS organizations should move beyond their comfort zones when it comes to managing hybrid models, finding a balance for in-house and outsourced resources. The strategy function is focused on locations and perhaps the business case for one source of labor or another in which location. Why make the change now?

Management 147

Management Right-Sizing Global Business Services Government 147

Everest Group

JUNE 20, 2024

Several approaches are available, each with its own pros and cons: Journey-led progressive modernization: This step-by-step approach prioritizes flexibility by building a digital layer around the core. APIs are exposed for better integration, while legacy parts are gradually replaced with modern microservices.

Banking 162

Banking Collaborations Sourcing Insurance 162

Everest Group

APRIL 7, 2022

With the talent shortage across all industries, companies are taking innovative approaches to talent sourcing and acquisition. Traditional talent sourcing strategies The commonly used practices for proactively locating the best potential hires for open or future positions are no longer enough with the great need and talent shortage.

Sourcing 130

Sourcing Co-Sourcing Flexibility Jobbing 130

IBM Services

FEBRUARY 28, 2024

Sourcing is getting smarter. To start, many organizations have already pivoted from a tactical to a strategic sourcing mindset—which can make all the difference when it comes to gaining and retaining a competitive advantage. But now, the benefits of strategic sourcing are becoming even more attainable thanks to innovation.

Sourcing 102

Sourcing Supply Chain Management Strategic Sourcing Automation 102

Sourcing Captain

AUGUST 15, 2023

When it comes to sourcing products from China, it’s important to understand the two types of China sourcing agents available in the market. Individual China Sourcing Agent VS China Sourcing Companies The first type of China sourcing agent is the individual sourcing agent.

Sourcing 130

Sourcing Supply Chain Management Manufacturing Collaborations 130

Everest Group

FEBRUARY 24, 2022

Selecting the right Microsoft Office 365 licensing plan is a critical decision for organizations that can lead to greater cost savings, negotiating power, and flexibility. But by getting this strategy right, organizations can obtain higher cost savings and greater flexibility. To read more about the 5S Framework, see our prior blog.

Right-Sizing 130

Right-Sizing Out-Tasking Flexibility Analytics 130

Everest Group

DECEMBER 19, 2022

Learn how to achieve personalization at scale in the second blog in our series. . In our previous blog, The Rising Role of Customer Data Platforms in Data-driven Personalization, we explored the factors driving CDP’s fast growth of 25 percent in 2022. Seizing opportunities in this growing market can set brands apart.

Right-Sizing 130

Right-Sizing Sourcing Analytics Marketing 130

Everest Group

SEPTEMBER 13, 2022

Learn the latest metaverse trends to watch in this blog. Hybrid work environments – the answer to many of the issues of remote working experienced during the pandemic – have increasingly been adopted by global enterprises in all industries to offer work flexibility along with in-person collaboration employees desire.

Collaborations 130

Collaborations Operational Costs Flexibility Jobbing 130

IBM Services

SEPTEMBER 27, 2023

There are two types of these generative AI models: proprietary large language models and open source large language models. On the other hand, open source LLMs are free and available for anyone to access, use for any purpose, modify and distribute. What are the benefits of open source LLMs?

Sourcing 98

Sourcing Research Out-Tasking Government 98

Everest Group

MARCH 17, 2023

With five key transformation levers described in this blog, MGAs can overcome challenges and unlock a wave of unprecedented sustainable growth. According to a McKinsey report, 43% of top 100 Property and Casualty (P&C) insurers have at least one MGA relationship to source new premiums.

Insurance 130

Insurance Robotics Process Automation Risk Management Risk Management 130

Everest Group

NOVEMBER 2, 2021

To understand the talent shortage and what enterprises are doing to adapt, Everest Group is conducting a survey, in partnership with IAOP, to discover strategies and best practices that enterprises worldwide are applying going into 2022 including, key priorities, motivations, and initiatives from a sourcing perspective.

Jobbing 147

Jobbing Flexibility Research Outsourcing 147

Premier BPO

JUNE 28, 2024

This blog will look at companies’ mistakes while implementing consumer chatbots and how best to address those mistakes. User-Centered Design Principles Chatbots lack a flexible, interactive design that hinders their ability to handle multiple queries and multitask. This becomes a source of great dissatisfaction for consumers.

BPO 242

BPO Co-Sourcing Research Labor Costs 242

Everest Group

OCTOBER 3, 2023

Learn about the changing dynamics of deal teams, their structures across various types of service providers, and other valuable insights from our analysis of pricing support teams in this blog. Instead, they now leverage many data sources for each parameter, enriched with intelligence from diverse origins.

Accounting 147

Accounting Sales Finance Out-Tasking 147

Everest Group

MAY 31, 2023

Google Cloud continues to differentiate itself from other cloud providers by emphasizing specialized services, tools, and a partner-oriented strategy that enables businesses to achieve better flexibility, scalability, and security. How much flexibility do we have during contract change, renewal, and termination?

Flexibility 130

Flexibility Government Engineering Analytics 130

Premier BPO

SEPTEMBER 10, 2024

As explored in our previous blog from the data-driven success series Unlocking Success: The Importance of Being a Data-Driven Organization , the journey toward harnessing the dataset’s full potential begins with understanding its critical role in driving business success. This affects their productivity substantially.

BPO 244

BPO Co-Sourcing Government Efficiency 244

Everest Group

JANUARY 17, 2023

In this blog, we’ll focus on the application development capabilities. Inputs from these sources were used in conjunction with our existing low-code research and ongoing conversations with ecosystem players to inform the final review across the below assessment dimensions. Source: Everest Group. Pre-built templates. Outcomes.

Research 130

Research Collaborations Sourcing Design 130

IBM Services

MARCH 30, 2023

Order management platforms must provide businesses with options that allow for flexibility and agility in both capabilities and deployment. Finally, by embracing open-source technology, our solution is also designed to be accessible and friendly for differently-abled users.

Order Management 82

Order Management Flexibility Management Retail 82

Everest Group

NOVEMBER 30, 2023

Solutions such as patient engagement, denial management, and medical coding are in demand as healthcare providers are expected to continue prioritizing solutions that not only address current challenges but also provide flexibility for future developments in the healthcare landscape. Learn More What is the PEAK Matrix®?

Management 162

Management Healthcare Sourcing Sales 162

Everest Group

APRIL 4, 2023

Insurers need to look beyond mere cost-savings, accurately utilize the wealth of data they possess, and transform claims from a necessary back-office function into a source of competitive advantage and market differentiation.

Insurance 147

Insurance Analytics Right-Sizing Sourcing 147

Everest Group

FEBRUARY 24, 2023

Together, the networks will be able to support remote workforces more efficiently and reliably and bolster overall connectivity with speed and flexibility. Check out our webinar, Top Emerging Technology Trends: Six Things Sourcing Needs to Know in 2023 , for insights on how to stay ahead of emerging technology.

Manufacturing 130

Manufacturing Healthcare Analytics Efficiency 130

Premier BPO

AUGUST 2, 2024

Borderless Outsourcing Offers Scalability and Flexibility The requirements for digital transformation are never the same for any project. This flexibility is critical in implementing large-scale projects and maintaining continuous progress. One must scale up or down per the project’s requirements.

Outsourcing 244

Outsourcing Co-Sourcing BPO Global Outsourcing 244

Everest Group

MARCH 23, 2022

Based on our report, It’s Not a Talent War; It’s a New Reality – 2022 Key Issues in Global Sourcing, GBS headcount growth is expected to be steady, with average growth moving from 4-5% in 2020 to 8-10% in 2021. So, what should GBS organizations focus on now to establish and meet expectations for 2022 and beyond?

Global Business Services 130

Global Business Services Service Impact Sourcing Sourcing 130

Everest Group

MAY 8, 2023

Deborah Kops Managing Principal, Sourcing Change Executive Advisor, Everest Group Is it a normal silly season? Save radical process improvement for another day Stay flexible. Or is it a symptom of the times? Business dynamism is at an all-time high, compelling smart GBS organizations to go into continuous change mode.

Jobbing 130

Jobbing Flexibility Research Outsourcing 130

Groove Technology

AUGUST 31, 2021

Quality products – advanced technology – reasonable prices – quick and flexible adaptation in all situations to help bring customers the most reliable and high-class service experience. Be flexible with a team size. We prioritize adaptability and flexibility in order to meet the diverse needs of our customers.

Software 246

Software Outsourcing Right-Sizing Engineering 246

Everest Group

AUGUST 30, 2022

The pandemic brought about the work-from-home (WFH) era, dispelling many negative notions around WFH, and set a standard of work-life balance, flexibility, and autonomy that employers must deliver. High-ranking companies also offer flexibility and options for remote work and the chance to work across teams for cross-functional exposure.

Global Business Services 130

Global Business Services Service Research Advisory 130

Groove Technology

JANUARY 15, 2025

Java, with its flexibility and rich ecosystem, has become the pioneering platform for AI projects, thanks to its cross-platform capabilities, comprehensive libraries, and large-scale data processing capabilities. Artificial Intelligence (AI) is reshaping the Java software development landscape, opening up new horizons for software engineers.

Automation 130

Automation Software Analytics E-Commerce 130

Everest Group

OCTOBER 16, 2024

Relegated to focusing exclusively on cost Reporting line is continually tossed around between stakeholders Ebbing and flowing scope Can’t get a conversation with the CEO for love or money Not perceived as a source of capability Continually “rebooting” The obvious question is—how does GBS get into the room? Here’s how I see it.

Global Business Services 100

Global Business Services Flexibility Sourcing Efficiency 100

Everest Group

MAY 27, 2022

Alternatives are emerging that deliver greater flexibility and agility, leading to more innovative solutions. The sourcing approach always relies heavily on the skill and experience of the specialists delivering the activity. Customer concerns that the whole process might need to be restarted if they make changes limits flexibility.

Outsourcing 130

Outsourcing Sourcing Strategic Sourcing Flexibility 130

Premier BPO

JUNE 7, 2024

Outsourcing isn’t about reacting to change; it’s a proactive strategy that helps you access the expertise and flexibility needed to thrive in today’s dynamic business landscape. We differentiate ourselves through our Premier Sync framework , which offers co-sourcing solutions tailored to your specific challenges.

Outsourcing 244

Outsourcing Co-Sourcing BPO Operational Costs 244

Everest Group

SEPTEMBER 13, 2023

The global disruption emphasized the need for a flexible and resilient supply chain. The study will enable buyers to choose the best-fit provider based on their sourcing considerations, while providers will be able to benchmark their performance against each other.

Retail 147

Retail Service Manufacturing Information Technology 147

Groove Technology

JULY 19, 2023

If you're familiar with web development, you may have heard about Node.js – a powerful open-source JavaScript runtime that allows developers to build fast and scalable web applications. Express is a minimalist and flexible web application framework for Node.js. Understanding Express in Node.js

Engineering 130

Engineering Flexibility Out-Tasking Efficiency 130

Groove Technology

MAY 14, 2023

Its Anypoint Platform enables organizations to integrate their systems, services, and APIs in a flexible, scalable, and secure manner. MuleSoft is a technology company that provides an integration platform for connecting applications, data sources, and APIs. What is MuleSoft? It was founded in 2006 and acquired by Salesforce in 2018.

Sourcing 130

Sourcing Flexibility Reduced Costs Automation 130

Premier BPO

FEBRUARY 4, 2022

Also expressing that they wanted to feel more included at work and have better communication; a flexible work model was already in mind for the labor force and in demand as early as 2019. Co-Source to Avoid Burnout. Learn more: How to Co-source Successfully in the Pandemic. New to Outsourcing?

Co-Sourcing 130

Co-Sourcing BPO Sourcing Jobbing 130