Everest Group

JULY 23, 2024

This blog explores how effective third-party risk management (TPRM) is crucial for identifying, analyzing, and controlling these risks, ensuring protection against potential breaches and vulnerabilities. This shift includes moving away from traditional methods and adopting SaaS/cloud services, increased remote work, etc.,

Risk Management 147

Risk Management Risk Management Management Right-Sizing 147

Everest Group

APRIL 13, 2023

Read on to learn about the rise of evergreen services. Over the last few years, device as a service (DaaS) and especially evergreen services (as a variation of DaaS) have emerged as an attractive option for enterprises to simultaneously tackle both Capex reduction and environmental sustainability commitments.

Service 130

Service Flexibility Customer Service Managed Services 130

Everest Group

MAY 14, 2024

Let’s share more about what we saw during our visit in this blog. The other two supports leverage best-in-class technology for efficient service delivery and workforce skill enhancement, contributing to its operational success. The specific focus is on locations with small colleges but limited job opportunities.

Impact Sourcing 162

Impact Sourcing Sourcing E-Commerce Jobbing 162

Everest Group

DECEMBER 7, 2023

While Generative Artificial Intelligence was a major focus at the recent Amazon Web Services (AWS) annual user conference in Las Vegas, other important themes stood out to our analyst team. This blog explores the top three themes we believe make their mark in the sea of announcements, initiatives, and even unspoken priorities.

Right-Sizing 173

Right-Sizing Collaborations Service Marketing 173

https://www.hcmworks.com/blog

OCTOBER 5, 2020

A managed service provider (MSP) is an outsourced third-party company that manages and assumes the responsibility of a defined set of day-to-day management services to its customers.

Managed Services 96

Managed Services Management Service Government 96

Everest Group

FEBRUARY 21, 2022

Driven by the pandemic, SaaS Marketplaces are rising in popularity as a unified virtual storefront where various vendors can provide cloud-based product and service offerings. Learn more about the growth areas for service providers and the promising future outlook for SaaS marketplace solutions in this blog.

Service 130

Service Sales Government Software 130

Everest Group

JANUARY 16, 2024

Retail IT Services Despite unfavorable macroeconomic conditions, retail enterprises are strategically investing in IT modernization initiatives throughout their value chains. Each provider profile provides a comprehensive picture of its service focus, key IP/solutions, domain investments, and case studies.

Retail 173

Retail E-Commerce Service Sourcing 173

Everest Group

DECEMBER 7, 2023

Note, this blog is part of Everest Group’s continued coverage of COP28. Navigating COP28: Insights On The Evolving Landscape Of Sustainability | Blog – Everest Group (everestgrp.com) COP28 marks a crucial moment for discussions on moving from fossil fuels to renewables.

Regulations 173

Regulations Efficiency Sourcing Marketing 173

Premier BPO

OCTOBER 30, 2024

Scalable databases enable organizations to enter new markets, increase customer bases, or launch new service lines while maintaining a consistent data experience. Premier BPO is more than just a service provider; it is a strategic partner that leverages the  Premier Sync framework  to handle your business process management needs.

Management 246

Management BPO Co-Sourcing Analytics 246

Everest Group

JANUARY 5, 2024

Discover how the content ecosystem has evolved, explore the potential of generative Artificial Intelligence in reshaping the content supply chain, and gain insights into what’s next in this blog. The dawn of Web 2.0 brought dynamic and user-generated content. These factors significantly boosted the content ecosystem.

Marketing 162

Marketing Reduced Costs Managed Services Efficiency 162

Everest Group

JANUARY 22, 2024

Explore the projected benefits to both companies and market repercussions in this blog. Bringing together HPE’s expertise in servers, storage, and edge computing with Juniper’s leadership in networking and security solutions can create a hybrid IT management powerhouse. Reach out to learn more on this topic.

Automation 162

Automation Marketing Sales Flexibility 162

Premier BPO

OCTOBER 1, 2024

Organizations that effectively leverage database management can use data to drive decisions, innovation, and competitive advantage. This blog will focus on the importance of database management in helping organizations become data-driven through its key components and various services that support data-driven innovation.

Management 240

Management BPO Co-Sourcing Government 240

Everest Group

MARCH 23, 2022

With Eastern Europe serving as a major hub for Customer Experience Management (CXM), the Russia-Ukraine crisis poses a serious threat to service delivery. Let’s take a look at the potential impacts to CXM outsourcing and alternative locations for CXM services. Potential CXM services disruptions and alternate solutions.

Managed Services 130

Managed Services Outsourcing Management Service 130

Everest Group

FEBRUARY 23, 2023

With the help of engagement service providers, enterprises can realize tremendous business value by using this marketing channel. Through brand communities, companies can gain loyal, engaged advocates and customer insights that are key to personalization.

Service 130

Service Co-Sourcing Marketing Out-Tasking 130

Everest Group

APRIL 21, 2023

Remote and hybrid work models combined with the shift to cloud services have exposed enterprises to complex digital threats and cyberattacks that traditional security measures can’t effectively thwart. Most enterprises realize the immediate need for zero-trust security services, given the possibility and evolution of different threat vectors.

Cybersecurity 130

Cybersecurity Flexibility Service Managed Services 130

Auxis

JULY 27, 2021

Already advancing at a healthy pace, Amazon Web Services (AWS) cloud adoption has accelerated aggressively in the post-pandemic era as executives scramble to infuse their businesses with agility and flexibility.

Managed Services 94

Managed Services Management Service Flexibility 94

Everest Group

SEPTEMBER 29, 2021

With outsourcing activity again picking up after slowing when the pandemic hit, now is a good time to gain a better understanding of how providers price IT services. Contract terms and conditions : Service levels, service credits, and penalties can have a major impact on pricing without enterprise procurement realizing it.

Outsourcing 130

Outsourcing E-Commerce Service Advisory 130

Everest Group

MARCH 24, 2023

Read on to learn how the disruptions will impact the wealth management industry and the role technology and service providers can play to help wealth managers navigate the choppy waters ahead. Traditional wealth managers are no longer the only players offering wealth management services and products.

Management 130

Management Advisory Government Insurance 130

Everest Group

JUNE 17, 2022

Top IT Managed Security Services: MSS Providers The pandemic has accelerated the pace of digital transformation, specifically the rise in adoption of cloud, hybrid environments, and other emerging technologies. Market Insights™ Hosted Private Cloud Services – PEAK Matrix Assessment and Profiles Compendium. Our Thinking.

Management 130

Management Service Cybersecurity Research 130

Everest Group

SEPTEMBER 6, 2022

Platform engineering and product managers appear to offer a solution to some DevOps and Site Reliability Engineering (SRE) woes. But technology service providers need to morph to meet the changing requirements in this new environment. Enter product managers or owners. Impact on technology service providers.

Engineering 130

Engineering Management Out-Tasking Service 130

Everest Group

SEPTEMBER 30, 2024

From an industry vertical perspective as well, we are seeing growth across most major segments including financial services, telecom, media & technology, retail and consumer goods, etc. Reach out to us to discuss this topic further with our expert analysts.

Supply Chain Management 147

Supply Chain Management Collaborations Advisory Nearshoring 147

Everest Group

FEBRUARY 28, 2023

Workplace Communication and Collaboration (WCC) Services PEAK Matrix® Assessment Since the pandemic, enterprises have realized the importance of hybrid workplace models, which, in turn, have necessitated the adoption of efficient communication and collaboration services. LEARN MORE ABOUT Top Service Providers

Collaborations 130

Collaborations Service Marketing Managed Services 130

Everest Group

MAY 31, 2023

Contact Center-as-a-Service (CCaaS) PEAK Matrix® Assessment The market for Contact Center-as-a-Service (CCaaS) is experiencing rapid growth, driven by the increasing demand for flexible remote work solutions, the need for businesses to provide exceptional customer service, and the scalability required to accommodate fluctuating demand.

Service 130

Service Flexibility Healthcare Outsourcing 130

Perficient Digital Transformation

OCTOBER 10, 2022

My prior blog touched on the approach and initial assessment we undergo when onboarding a new client who has faced challenges with independently building, expanding, and/or maintaining their Twilio solution. Set up and management of sufficient alerting thresholds, such as Amazon CloudWatch errors, within 3 rd party cloud applications .

Managed Services 64

Managed Services Management Service Engineering 64

Everest Group

JANUARY 4, 2023

To learn about the benefits of a business outcome model for enterprises and service providers, the requirements to get started, and common pitfalls, read on. Below are two key shifts: Global service providers deploying a transformative approach (versus engaging in a rate war) propose productivity in a similar range.

BPO 130

BPO Outsourcing Labor Costs Advisory 130

Everest Group

JUNE 28, 2023

The Banking, Financial Services, and Insurance (BFSI) industry faces various challenges in today’s evolving environment, from inflation and cybersecurity to increased competition from fintechs, and changing customer expectations. In this blog, we’ll explore how DIT can help the BFSI industry tackle pressing issues.

Banking 130

Banking Cybersecurity Insurance Analytics 130

Everest Group

NOVEMBER 27, 2023

For assistance with benchmarking the ServiceNow implementation and managed services effort and price, contact us at benchmarking@everestgrp.com. Shared instance here refers to the managed services provider’s (MSP’s) domain-separated ServiceNow offering. Continue reading to learn more.

Right-Sizing 130

Right-Sizing Flexibility Managed Services Research 130

Everest Group

NOVEMBER 27, 2023

For assistance with benchmarking the ServiceNow implementation and managed services effort and price, contact us at benchmarking@everestgrp.com. Shared instance here refers to the managed services provider’s (MSP’s) domain-separated ServiceNow offering. Continue reading to learn more.

Right-Sizing 130

Right-Sizing Flexibility Managed Services Research 130

https://www.hcmworks.com/blog

NOVEMBER 11, 2020

When procurement departments first got involved with managing an increasingly growing contingent workforce , they were often tasked by executive teams to reduce costs. The initial premise was that procuring people, with specific skills and intellectual capital, was not unlike procuring any other needed resource.

Managed Services 94

Managed Services Management Reduced Costs Service 94

Everest Group

FEBRUARY 24, 2023

It is no secret that when buyers evaluate proposals for IT and BPO work in a managed services model, they consider various criteria such as provider capabilities, cultural alignment, pricing, etc. Example 2 : A leading BPO service provider was in the middle of its managed BPO services contract with a large UK-based client.

BPO 130

BPO Services Contracting Outsourcing Manufacturing 130

Everest Group

AUGUST 31, 2022

Top Customer Experience Management (CXM) Service Providers in the Americas The Customer Experience Management (CXM) market in the Americas has shown significant resilience throughout the post-pandemic phase in 2021, as enterprises across the board continued their investments in this space to retain existing customers and attract new ones.

Management 130

Management Service Marketing Analytics 130

Everest Group

JANUARY 19, 2024

Managed Extended Detection and Response (MXDR) has emerged as a game-changer in combating modern cybersecurity threats. Combining managed services with a technology platform, MXDR offers an encompassing, automated, scalable, and cost-effective solution incorporating real-time threat intelligence.

Cybersecurity 182

Cybersecurity Analytics Managed Services Out-Tasking 182

Everest Group

JANUARY 17, 2023

As part of the engagement, we provided the following services to the client: Identified key strengths and development opportunities for the platform and provided short-term and long-term roadmap recommendations for prioritizing features. In this blog, we’ll focus on the application development capabilities. Collaborative development.

Research 130

Research Collaborations Sourcing Design 130

Everest Group

SEPTEMBER 18, 2024

APPLY ON LINKEDIN Job Title: Senior Analyst – Cloud Services Location City: Gurgaon/Bengaluru Industry: Research and Advisory Services Company: Everest Group About Everest Group Confident decisions driven by deep expertise and tenacious research.

Service 100

Service Global Sourcing Advisory Advisory Research 100

Perficient Digital Transformation

JUNE 14, 2022

To put it precisely, to identify areas for improvement, we evaluate your Amazon Connect implementation and the supporting AWS services and cloud infrastructure. Amazon Lex and self-servicing overview. Keep your Contact Center healthy with Perficient Managed Services. What do we include in a health check?

Managed Services 64

Managed Services Management Service Engineering 64

Everest Group

DECEMBER 9, 2022

Continuing to invest in CX can be worth it for these key reasons: Customer retention is cheaper than customer acquisition: Failing to maintain good customer service during a crisis can reduce customer confidence, severely impacting brand trust. Superior customer experience is a must-have to retain customers and enhance their lifetime value.

Outsourcing 130

Outsourcing Selective Outsourcing Streamline Operations Flexibility 130

Premier BPO

SEPTEMBER 10, 2024

As explored in our previous blog from the data-driven success series Unlocking Success: The Importance of Being a Data-Driven Organization , the journey toward harnessing the dataset’s full potential begins with understanding its critical role in driving business success.

BPO 244

BPO Co-Sourcing Government Efficiency 244