Everest Group

MARCH 5, 2024

This blog shares how Everest Group helped a large life sciences company negotiate best-in-class rates for Veeva Vaults and CRM during contract renewal negotiation. Customers also use Veeva professional services to implement Veeva products, manage programs, configure applications, integrate or migrate data, and garner sampling expertise.

Pharmaceuticals 162

Pharmaceuticals Right-Sizing Software Sales 162

Everest Group

MAY 22, 2024

Generative AI (gen AI) is transforming the customer experience management (CXM) landscape, challenging traditional contact centers. Over the last 12+ months, we have seen a massive drop in the stock performance of nearly every publicly traded customer experience management (CXM) service provider.

Robotics Process Automation 173

Robotics Process Automation Right-Sizing Call Center Sourcing 173

Everest Group

SEPTEMBER 14, 2023

Understanding your change management approach and experience level can improve decision-making and enhance transformative practices. Our research has identified four change management personas that GBS organizations typically fall under. Change management is necessary within Global Business Services (GBS) organizations.

Management 130

Management Global Business Services Right-Sizing Research 130

Everest Group

JANUARY 5, 2023

Change management is viewed as critical by 75% of GBS organizations, but only 16% manage change as an essential component of GBS initiatives, a new Everest Group study found. Read on to learn best practices and key findings from this first-of-its-kind change management research.

Management 130

Management Right-Sizing Research Global Business Services 130

Everest Group

MAY 21, 2024

Insurance companies can significantly cut operational costs by automating manual processes and eliminating the need for an extensive in-house team Resource scalability: Actuarial workload fluctuates frequently, making maintaining an appropriately sized in-house team difficult.

Insurance 162

Insurance Outsourcing Flexibility Risk Management 162

Everest Group

FEBRUARY 24, 2022

Selecting the right Microsoft Office 365 licensing plan is a critical decision for organizations that can lead to greater cost savings, negotiating power, and flexibility. Thus, selecting the right license can often be tricky and confusing. To read more about the 5S Framework, see our prior blog. Device and app management.

Right-Sizing 130

Right-Sizing Out-Tasking Flexibility Analytics 130

Everest Group

DECEMBER 19, 2022

Learn how to achieve personalization at scale in the second blog in our series. . In our previous blog, The Rising Role of Customer Data Platforms in Data-driven Personalization, we explored the factors driving CDP’s fast growth of 25 percent in 2022. Choosing the right CDP. Data Management. Identity Management.

Right-Sizing 130

Right-Sizing Sourcing Analytics Marketing 130

Everest Group

AUGUST 31, 2023

Discover the latest developments, challenges, and outlook for generative AI in healthcare in this blog. However, we have observed a few mid-to-large-sized hospitals and providers taking the leap of faith and becoming early adopters.

Healthcare 147

Healthcare Administrative Right-Sizing Government 147

Groove Technology

FEBRUARY 4, 2025

This flexibility positions them as a strategic choice for businesses of all sizes, enabling organizations to quickly adjust their development resources in response to changing demands. Alignment with Project Needs: Specialized skills can be aligned with specific project requirements, ensuring that the right expertise is applied to each task.

Software 130

Software Right-Sizing Collaborations Administrative 130

Groove Technology

DECEMBER 16, 2024

Project managers seeking insights into the Agile methodology often find themselves overwhelmed by fragmented information and conflicting opinions about its implementation. Understanding both advantages and disadvantages of the Agile methodology is crucial for making informed decisions about project management approaches.

Right-Sizing 100

Right-Sizing Flexibility Collaborations Reduced Overhead 100

Groove Technology

FEBRUARY 4, 2025

Hiring an outsourced software development team allows businesses to efficiently manage software projects by leveraging specialized expertise without the costs of maintaining an in-house team. Companies often face difficulties in finding reliable partners, managing communication barriers, and ensuring quality control.

Software 130

Software E-Commerce Outsourcing Reduced Overhead 130

Everest Group

NOVEMBER 27, 2023

By comparing the options against seven key parameters ranging from organizational size and business process complexity to the cost of ownership and customization options, enterprises can make a well-informed decision. Shared instance here refers to the managed services provider’s (MSP’s) domain-separated ServiceNow offering.

Right-Sizing 130

Right-Sizing Flexibility Managed Services Research 130

Everest Group

NOVEMBER 27, 2023

By comparing the options against seven key parameters ranging from organizational size and business process complexity to the cost of ownership and customization options, enterprises can make a well-informed decision. Shared instance here refers to the managed services provider’s (MSP’s) domain-separated ServiceNow offering.

Right-Sizing 130

Right-Sizing Flexibility Managed Services Research 130

Sourcing Captain

SEPTEMBER 9, 2021

Due to these reasons, project management is a crucial part of sourcing. The bigger the size and more complex the nature of your sourcing project, the more you need a professional project manager. Having an experienced procurement project manager on board will ensure on-time delivery, quality compliance and overall success.

Sourcing 130

Sourcing Management Right-Sizing Finance 130

Groove Technology

DECEMBER 16, 2024

With over 200 outsourcing companies and diverse marketing information, evaluating and comparing to find the right partner becomes complex. Additionally, the article provides comprehensive guidance on selecting the right outsourcing partner, from assessing technical expertise to evaluating communication capabilities and data security.

Software 100

Software E-Commerce Outsourcing Right-Sizing 100

Everest Group

FEBRUARY 10, 2023

By following the 3Rs (remove waste, reduce duplication, and right-size requirements), enterprises can capture greater value. For instance, two different departments in the same enterprise might buy and use different SaaS applications for project management or team collaboration.

Right-Sizing 130

Right-Sizing Finance Software Manufacturing 130

Everest Group

JULY 15, 2022

With the meteoric rise in cyber attacks and cybersecurity talent shortage, Managed Detection and Response (MDR) can help enterprises improve incident detection, investigation, and response without more staffing. Types of managed detection and response providers. Choose the right MDR stack and vendor. The MDR solution.

Cybersecurity 147

Cybersecurity Management Service Offshoring 147

Groove Technology

SEPTEMBER 27, 2024

However, communication barriers, quality control issues, and data security risks must be managed carefully. While outsourcing can drive innovation and competitiveness, success requires strategic partner selection, clear communication protocols, and robust project management. These interactions build rapport and improve collaboration.

Software 130

Software Outsourcing Management Right-Sizing 130

Everest Group

MAY 10, 2022

Health systems are increasingly seeking competitive proposals post-pandemic to outsource Revenue Cycle Management (RCM) and get the best prices and innovation in contracts. Why has outsourcing gained traction in the Revenue Cycle Management (RCM) market? Learn what enterprises want and how providers can win these RFPs. .

Management 130

Management Healthcare Cybersecurity Right-Sizing 130

Everest Group

SEPTEMBER 14, 2022

Despite the overall growth in the Customer Relationship Management (CRM) industry, the CRM platform market remains static. In this blog, we share our CRM insights and three recommendations for CRM platform evaluation. These should be managed independently of the organization’s sales and marketing functions.

Right-Sizing 113

Right-Sizing Sales Research Marketing 113

Everest Group

MARCH 16, 2023

Banks’ risk management functions also will be scrutinized again. For example, only one of the seven members of SVB’s Risk Committee had risk management experience. This could also cause spending slowdowns this quarter for IT outsourcing suppliers.

Banking 130

Banking Service Right-Sizing Risk Management 130

Groove Technology

AUGUST 31, 2021

It usually takes months for HR to find the right engineer for the project. Be flexible with a team size. Transparent management and communication. In detail, the client outlines their key goals, the technologies, skills, and experience required in the project’s field, as well as preferred development methods and team size.

Software 246

Software Outsourcing Right-Sizing Engineering 246

Everest Group

NOVEMBER 15, 2022

CIOs, CTOs, and CDOs IT and BPO department leaders SVMOs CPOs Strategic sourcing leaders Category managers Supplier management leaders Vendor managers. Rahul Gehani. Prateek Gupta. Vice President. Abhishek Sharma. Kunal Verma. Practice Director. How Much Will Your Next Outsourcing Deal Cost?

Outsourcing 130

Outsourcing Service BPO Strategic Sourcing 130

Everest Group

APRIL 4, 2023

Foundational pillars of a digital-claims future To embark on a transformational claims journey, insurers need to go beyond traditional after-the-fact claims management, tap into the plethora of available data to unlock immense value, and focus on offering omnichannel experiences powered by intuitive digital technologies.

Insurance 147

Insurance Analytics Right-Sizing Sourcing 147

Premier BPO

AUGUST 2, 2024

2 By entrusting routine tasks to specialist partners, borderless outsourcing aullows organizations of all sizes to focus on their core competencies. Right Tech-Enabled Outsourcer for Your Digital Transformation Needs Partnering with the right borderless outsourcing partner depends on a few key factors.

Outsourcing 244

Outsourcing Co-Sourcing BPO Global Outsourcing 244

31 West

SEPTEMBER 15, 2022

The global managed services market is projected to grow from $243.33 By giving a glance at this blog post knitted with thick beads reflecting on the irrefutable essentiality of the IT managed services, you will know that the above report is not unreasonable at all. Does this look exaggerated? billion in 2021 to $557.10

Managed Services 130

Managed Services Management Service Administrative 130

Groove Technology

DECEMBER 16, 2024

From evaluating technical capabilities and agile experience to establishing effective communication protocols and project management frameworks, you'll find practical information to make informed decisions about your outsourcing strategy. VPNs), strong password management, and encrypted data storage.

Software 100

Software Outsourcing Collaborations Flexibility 100

Everest Group

JUNE 3, 2022

Negotiating the right fees for the platform remains a key stepping-stone to realizing commercial success and increased ROI for the platform. Some of the key negotiating levers in SaaS vendor management scenarios are: Five factors to focus on beyond fees.

Management 130

Management Insurance Right-Sizing Outsourcing 130

Premier BPO

JUNE 7, 2024

Successful leaders learn to prioritize, adapt, and manage their commitments more effectively. Outsourcing experts focused on working with small and medium-sized enterprises provide significant value and cultural fit. Overextending your efforts dilutes your resources and can severely limit your business’s ability to thrive.

Outsourcing 244

Outsourcing Co-Sourcing BPO Operational Costs 244

Everest Group

MAY 4, 2023

On-Demand Webinar Key Themes and Pricing Trends in the SAP Services Market WATCH THE WEBINAR ON-DEMAND Enterprises have leveraged SAP for more than a decade to manage and streamline their core business operations. What are the pricing trends observed in SAP-managed and transformation services? Who should attend?

Marketing 130

Marketing Service Right-Sizing Sales 130

Groove Technology

SEPTEMBER 21, 2021

Offshore software development may include the following services: product design and architecture, coding and testing; development SaaS, Internet/Intranet, e-commerce, CRM, project management and other special web services solutions (including Web 2.0 Nevertheless, this is not your best idea unless you are a product management geek.

Offshoring 246

Offshoring Software Service E-Commerce 246

Amzur

AUGUST 1, 2024

However, over or under-spending and improper cloud management can quickly evaporate cloud adoption benefits. You don’t need significant upfront investment, making it easier to manage cash flow. Reduced Maintenance : Cloud providers manage and maintain the infrastructure, freeing up your internal IT resources.

Management 104

Management Software Flexibility Right-Sizing 104

31 West

NOVEMBER 25, 2023

In the rapidly evolving digital landscape of the 21st century, Information Technology Service Management (ITSM) has emerged as a critical component in various sectors, especially in education. This blog post delves into the significance of ITSM in enhancing IT support for students and faculty in educational institutions.

Management 130

Management Service Administrative Research 130

Everest Group

MAY 20, 2022

They are leveraging digital healthcare services for value-based care and population health management, as well as to comply with changing regulations. Increased Deal Activity in Revenue Cycle Management (RCM): What is the Winning Formula? LEARN MORE ABOUT Healthcare Payer Digital Services PEAK Matrix® Assessment 2022. Learn More.

Healthcare 130

Healthcare Service Right-Sizing Regulations 130

Everest Group

MAY 20, 2022

They are leveraging digital healthcare services for value-based care and population health management, as well as to comply with changing regulations. Increased Deal Activity in Revenue Cycle Management (RCM): What is the Winning Formula? LEARN MORE ABOUT Healthcare Payer Digital Services PEAK Matrix® Assessment 2022. Learn More.

Healthcare 130

Healthcare Service Right-Sizing Regulations 130

Intugo

DECEMBER 16, 2024

Once a concept reserved for large corporations, nearshoring has now become an option for mid-sized and even small businesses. This closeness, particularly in services beyond manufacturing, enables better collaboration and management. However, companies must assess their specific needs to ensure the right talent exists in the region.

Nearshoring 52

Nearshoring Right-Sizing Offshoring Collaborations 52

Groove Technology

NOVEMBER 8, 2021

In this topic, we will discuss when is the right time to hire a dedicated team instead of hiring full-time employees. The project manager acts as an intermediary between the client and the developer. They plan, manage, track progress and reduce project risks. Using A Dedicated Development Team Model Is An Effective Choice.

Right-Sizing 230

Right-Sizing Out-Tasking Flexibility Engineering 230