Everest Group

AUGUST 9, 2024

In this blog, we explore how generative AI (Gen AI) is not only enhancing our personal and professional interactions but also ensuring that the essence of human connection remains central in our increasingly digital world. Reach out to us to explore further.

Customer Service 162

Customer Service Collaborations Design Out-Tasking 162

Everest Group

OCTOBER 4, 2024

This isn’t just another buzzword to add to your corporate lexicon either—it’s a game-changer that’s set to redefine AI’s capabilities. Reach out  to discuss this topic in depth. The agents can execute tasks in their entirety through natural language-based inputs. What is agentic AI?

Banking 130

Banking Out-Tasking Service Automation 130

Everest Group

JUNE 18, 2024

Reach out to us directly to discuss this topic further. In this blog, we’ll delve into how customers stand to benefit from AI in their journey and highlight the pivotal role of human talent in ensuring the success of AI-driven CX. From there, AI can directly handle simpler queries, tasks, or transactions through self-service.

Streamline Operations 147

Streamline Operations Out-Tasking Insurance Engineering 147

Everest Group

MAY 22, 2024

Reach out to discuss this topic in depth. In this blog, I will explain why, in answer to the question, “Are investors right to be nervous?” While concerns about declining revenues and increased costs are valid, many traditional methods, like human interaction, are still needed for complex customer issues.

Robotics Process Automation 173

Robotics Process Automation Right-Sizing Call Center Sourcing 173

Everest Group

OCTOBER 17, 2023

Read this blog for valuable insights to prepare for this new frontier. To learn more about Everest Group’s generative AI research or to discuss generative AI trends, reach out to Anil Vijayan. This shift will require enterprises to rethink their talent agenda, workforce planning, learning and development (L&D) programs, and so on.

Banking 147

Banking Human Resources Automation Out-Tasking 147

Everest Group

SEPTEMBER 12, 2024

Here’s our take on which critical contractual considerations must be prioritized during the contracting stage, to improve the effectiveness of such solutions in services engagements. Reach out to us to discuss this topic further with our expert analysts.

BPO 130

BPO Sourcing Business Process Outsourcing Outsourcing 130

Everest Group

JULY 29, 2024

In a world where educators are largely overwhelmed, generative AI may be the force multiplier the education industry has been crying out for. Related to this, an employee at a multi-national organization was duped into paying out millions of dollars to those the employee believed to be key stakeholders at the company.

Out-Tasking 147

Out-Tasking Government Engineering Design 147

Everest Group

SEPTEMBER 14, 2023

Gain insights from our research on best practices by leading Global Business Services (GBS) organizations who have created a superior employer brand perception in this blog. Creating a strong employer brand perception is a challenging and intricate task that requires consistent efforts across various fronts.

Collaborations 162

Collaborations Global Business Services Out-Tasking Flexibility 162

Everest Group

FEBRUARY 6, 2024

Reach out to us to further discuss gen AI. Consulting service providers can play a key role in this transition. Discover Everest Group’s Organizational Gen AI Readiness Framework, which includes critical strategy and operations components for successful gen AI adoption.

Government 173

Government Out-Tasking Automation Software 173

Groove Technology

MARCH 7, 2025

In this blog, Ill share how I overcame communication barriers and learned to truly understand my clients. Instead of silently taking the task, I spoke up and explained the potential performance bottlenecks. Lets connectreach out at contact@groovetechnology.com. Its a skill that continuously improves with effort.

Software 130

Software Engineering Collaborations Out-Tasking 130

Everest Group

FEBRUARY 24, 2022

Read on to discover how Everest Group’s 5S Framework can make this complicated task easier and see our expert analysis comparing the various license plans to make the best choice. To read more about the 5S Framework, see our prior blog. Task management (Power Apps, Power Automate, Planner, To Do). Selecting the appropriate plan.

Right-Sizing 130

Right-Sizing Out-Tasking Flexibility Analytics 130

Everest Group

FEBRUARY 17, 2023

We tried our hands on ChatGPT and asked it to write a blog on itself, and the results amazed us. See the exhibit below for the blog that ChatGPT generated. We’ll investigate the implications of ChatGPT for the technology services industry in more detail in a follow-up blog. Now let’s cover a few issues with the tool.

Out-Tasking 130

Out-Tasking Government Design Software 130

Everest Group

SEPTEMBER 25, 2023

The true winner in this entire saga may well turn out to be Tesla, as it is poised to expand and enhance its market share in the EV segment. Please reach out to Nishant Udupa or Gokul K to discuss the UAW strike or other automotive industry topics. 15, simultaneously targeting all three automakers.

Manufacturing 162

Manufacturing Out-Tasking Engineering Jobbing 162

Everest Group

FEBRUARY 9, 2022

While this task can be arduous, having the right licensing strategy will lead to higher savings and optimized resources. To learn more about how this approach can help your organization select the right Microsoft Office 365 licensing plan, stay tuned for our next blog in this series.

Software 130

Software Out-Tasking Automation Marketing 130

Everest Group

MARCH 1, 2023

Read the latest blog in our series to learn more about the impact of ChatGPT and other generative Artificial Intelligence (AI) solutions on the workforce. Worldwide, we are witnessing rapid innovation and updates in this field, and by the time you read this blog, we might expect some more new developments.

Marketing 130

Marketing Co-Sourcing Content Writing Finance 130

Everest Group

JULY 31, 2024

If you have questions or would like to further discuss gen AI’s evolution, please reach out to Sharang Sharma or Joshua Victor. A 360-degree view of customers, enabled by AI, offers several benefits, including: What does this mean to the customers?

Retail 162

Retail Automation Analytics Customer Service 162

Everest Group

FEBRUARY 27, 2024

Reach out to us for more information or to further discuss this topic. These tools enhance productivity, reduce response times, and enable agents to focus on more complex and value-added tasks.

Management 162

Management Out-Tasking Outsourcing Efficiency 162

Everest Group

SEPTEMBER 27, 2024

If you have any questions, would like to gain expertise in artificial intelligence, or would like to reach out to discuss these topics in more depth, contact Praharsh Srivastava , Zachariah Chirayil , and Tanvi Rai.

Out-Tasking 130

Out-Tasking Engineering Marketing Efficiency 130

Everest Group

JULY 26, 2024

This blog explores how GBS organizations should move beyond their comfort zones when it comes to managing hybrid models, finding a balance for in-house and outsourced resources. So, don’t fret if you’re still figuring it out. Reach out to us to explore this topic further.

Management 147

Management Right-Sizing Global Business Services Government 147

Everest Group

AUGUST 31, 2023

In a groundbreaking announcement in July, OpenAI unveiled that it has tasked a dedicated team with creating technologies and frameworks to control AI that surpasses human intelligence. General AI General AI possesses human-like cognitive abilities and can perform various intellectual tasks across various domains.

Out-Tasking 147

Out-Tasking Government Regulations Collaborations 147

Everest Group

DECEMBER 27, 2024

Reach out to us directly to discuss this topic further. In this blog, we’ll delve into how customers stand to benefit from AI in their journey and highlight the pivotal role of human talent in ensuring the success of AI-driven CX. From there, AI can directly handle simpler queries, tasks, or transactions through self-service.

Streamline Operations 130

Streamline Operations Out-Tasking Insurance Engineering 130

Everest Group

AUGUST 25, 2023

In this blog, we examine the implications of GAI within the S2P framework based on the survey results and our expert insights from diligently monitoring this evolving landscape. To discuss the potential of Generative AI in procurement and S2P processes, please reach out to amit.lad@everestgrp.com.

Analytics 130

Analytics Sourcing Out-Tasking Efficiency 130

Everest Group

MAY 22, 2023

Learn about the opportunities and obstacles of Generative AI in marketing in this blog. Content generation Perceived implication: GAI frees resources for other higher-level tasks that require human attention, such as strategic planning and community building. Some of the implications and concerns are discussed below.

Marketing 130

Marketing Sales Out-Tasking Streamline Operations 130

Everest Group

DECEMBER 7, 2023

It aims to transform employees’ daily tasks by unlocking creativity, boosting productivity, and enhancing skills. To discuss software contract negotiation and for a detailed analysis of your software contracts, please reach out to benchmarking@everestgrp.com. Explore more about Everest Group’s contract benchmarking offerings.

Software 162

Software Out-Tasking Service 162

Everest Group

MARCH 13, 2024

They are building and rolling out use cases to improve operational efficiency. The BFSI industry is indeed grappling with the prospect of abandoning this approach. We believe that the banks poised for future success are identifying use cases that solve specific business problems aligned with their organization’s strategy.

Banking 162

Banking Out-Tasking Insurance Efficiency 162

Everest Group

SEPTEMBER 6, 2022

Learn five actions service providers can take to succeed with the platform engineering and product management model in this blog. Since we made an argument that DevOps would eventually face problems in a blog half a decade ago, the issue persists. This approach seems to have worked for some enterprises, but the jury is still out.

Engineering 130

Engineering Management Out-Tasking Service 130

Everest Group

JANUARY 25, 2024

The path to enhanced LLM performance and adoption This framework has the potential to help developers enhance their capabilities over peers in building new LLMs tailored for specific tasks or applications by better understanding competitors’ strengths and weaknesses.

Right-Sizing 173

Right-Sizing Out-Tasking Research Accounting 173

Everest Group

OCTOBER 3, 2023

Learn about the changing dynamics of deal teams, their structures across various types of service providers, and other valuable insights from our analysis of pricing support teams in this blog. Effectively partnering with modern deal teams can improve an organization’s success in winning new business and ultimately succeeding.

Accounting 147

Accounting Sales Finance Out-Tasking 147

Everest Group

FEBRUARY 9, 2023

What better way to find out how ChatGPT will impact the Business Process Services (BPS) market than to ask the trained chatbot itself this question? It is already capable of understanding natural language with high accuracy, and with enough training, it can start with taking on simple tasks at contact centers.

Data Entry 130

Data Entry Supply Chain Management Out-Tasking Finance 130

Everest Group

JULY 13, 2023

Explore GAI’s exciting future in this blog. Additionally, GAI can automate and optimize tasks like managing inventory, creating visual merchandising, and personalizing product recommendations, ultimately improving operational efficiency and increasing customer satisfaction. Contact us to speak to an analyst on this topic.

Retail 130

Retail Inventory Management Sales Streamline Operations 130

Everest Group

MAY 31, 2023

In this blog, we will take a closer look at these growing trends and explore their potential impact on the insurance industry. We also heard many discussions about early use cases of Generative AI (GAI) for operational tasks (emails, presentations, etc.), Contact us directly for more insights. GAI-powered chatbots, and writing codes.

Insurance 130

Insurance Streamline Operations Out-Tasking Software 130

Everest Group

MAY 12, 2023

Today, AI is at a juncture where its capabilities are no longer restricted to automating repetitive tasks. From rule-based systems merely capable of automating set functions to deep learning algorithms that can accurately comprehend natural human language nuances, Artificial Intelligence (AI) undoubtedly has come a long way.

Design 130

Design Out-Tasking Automation Retail 130

Everest Group

AUGUST 25, 2023

Discover the benefits, key factors for effective storytelling, and pitfalls to avoid in this blog. Lost in the web of tasks and demands, the art of connection slipped from their hands. Check out Everest Group’s recently published report, State of Play in GBS Change Management , to learn more about change management in GBS.

Collaborations 130

Collaborations Out-Tasking Offshoring Management 130

Premier BPO

MARCH 6, 2025

How Businesses Can Get Ahead Instead of waiting for a clear winner between Salesforce and ServiceNow, businesses should focus on leveraging this competition to their advantage: Adopt AI-Powered Workflows: Automate repetitive tasks while empowering employees with actionable insights.

Sales 130

Sales Automation Out-Tasking Customer Service 130

Groove Technology

NOVEMBER 19, 2024

In this blog, I want to take you through that journey—from manual to automated, from outdated to modern. Imagine spending hours moving data only to find out that a large chunk of it had gone missing. In the old system, they would only find out about data issues hours (or sometimes days) after the fact.

Automation 130

Automation Engineering Software Out-Tasking 130

Everest Group

JANUARY 19, 2023

This can be seen in GroupM Australia’s launch of a custom-built, data-driven Digital Out of Home (DOOH) planning and activation platform that enables advertisers to deliver audience-based DOOH campaigns across premium sites. To discuss technology in media services, please reach out to Nisha Krishan or Aakash Verma.

Service 130

Service Analytics Out-Tasking Automation 130

Everest Group

MAY 31, 2023

Reach out to us directly for questions or further details. The technology can be used to free scarce clinical resources from time-consuming administrative tasks, allowing them to instead focus on delivering quality care to patients. However, the healthcare sector must be cautious due to the potential risks.

Healthcare 130

Healthcare Administrative Call Center Out-Tasking 130