The Global Small Business Blog

JUNE 25, 2024

©iStock/hirun Gartner predicts that by 2027, chatbots will play a major role in customer service for 25% of companies. For marketplace owners, it's an opportunity to engage with their online audience in real-time.

Customer Service 216

Customer Service Service 216

Forrester Digital Transformation

OCTOBER 18, 2022

The green market revolution gives businesses an historic opportunity for new environmentally sustainable products and services for everything. Learn more in this blog post.

Marketing 246

Marketing Service 246

Redial

JUNE 1, 2023

With technology rapidly advancing, businesses are leveraging its power to transform their customer service training practices. Online platforms, webinars , and virtual classrooms, also allow businesses to train their customer service teams regardless of their location. By embracing technology, companies can reduce these expenses.

Customer Service 130

Customer Service Service Call Center Collaborations 130

The Global Small Business Blog

JANUARY 18, 2022

©iStock/BRO Vector Countless documentaries, books, podcasts and academic endeavors have tried to determine whether service work in global communities truly serves those whom it is meant to serve. The history of global development is complicated, and the ways in which it has evolved are complex.

Service 194

Service 194

Perficient Digital Transformation

AUGUST 4, 2024

In today’s rapidly evolving digital landscape, financial services organizations are increasingly relying on cutting-edge technologies to stay competitive and deliver exceptional services to their clients. Streamlined Business Processes Automation is a key benefit of Azure Integration Services.

Service 110

Service Banking Risk Management Risk Management 110

Redial

AUGUST 16, 2023

As companies adapt to the complex debt collection services, it becomes increasingly vital for executives and decision-makers to consider a multifaceted approach. This blog will delve into four vital elements leaders must contemplate when strategizing debt collection services within on-call centers.

Call Center 130

Call Center Service Regulations Cybersecurity 130

31 West

APRIL 16, 2024

Many institutions focus on bureaucracy in customer service. Higher education institutions can improve services by understanding who their customer is. Institutions should offer training to improve their customer service teams. Here are different strategies to help improve customer service in higher education.

Customer Service 130

Customer Service Service Call Center Customer Support 130

Redial

APRIL 14, 2023

As a growing company, Redial is always looking for the best opportunities not only to provide top-quality BPO services but also impact the communities where we operate. So, in this blog, we will talk about the incredible factors and our vision to take our services to the next level. You want to know how we can help?

BPO 130

BPO Service Business Process Outsourcing Offshoring 130

31 West

AUGUST 20, 2024

It’s no secret that smart marketing is what sells your products or services. Yet, no company can last long without well-thought-out customer service. The only issue is that finding effective ways to combine customer service and marketing is a real quest. What’s the Link Between Customer Service and Marketing?

Customer Service 130

Customer Service Marketing Service Customer Support 130

31 West

JULY 25, 2024

We’re in such a technologically advanced landscape in the business world, that providing a good level of customer service is more important than ever before. Customers are used to receiving excellent service because luxury providers and high-touch services are the norm – meaning that customer expectations are bigger than in the past.

Customer Support 130

Customer Support Customer Service Service Right-Sizing 130

IBM Services

SEPTEMBER 8, 2023

3 ways Generative AI can improve your customer service It can feel challenging to know where to get started with AI and how to prove its value. Customer service is one area that presents immediate opportunities for AI to truly transform your customer experience. Let’s explore what you should consider and how to get started.

Customer Service 124

Customer Service Service Automation Management 124

Everest Group

DECEMBER 18, 2024

These platforms are revolutionizing IT procurement by providing a seamless way for organizations to discover, purchase, deploy, and manage software, Software as a Service (SaaS) solution, and related services. Cloud marketplaces enable buyers to discover, evaluate, test, and purchase software, SaaS solutions, and related services.

Software 52

Software Service Sourcing Flexibility 52

The Global Small Business Blog

APRIL 7, 2023

That accounts for more than half of all services trade worldwide. The future of trade is in services, particularly digitally delivered services.” This gives us a bit of an indication of where world trade is heading,” says WTO Chief Economist Ralph Ossa told Bloomberg in a recent interview.

E-Commerce 131

E-Commerce Service Research Accounting 131

Everest Group

AUGUST 13, 2024

AWS Services Specialists PEAK Matrix® Assessment With enterprises maturing in their cloud journeys, the public cloud market has evolved as well, with steady demand for hyperscaler services and increasing innovations in AI, advanced data analytics, and integrated security. LEARN MORE ABOUT Top Service Providers

Service 83

Service Analytics Marketing Sourcing 83

Offshore India Data Entry

APRIL 12, 2024

Leveraging ecommerce product data entry services can empower your business by enhancing operational efficiency, improving data accuracy, and freeing up your valuable time to focus on strategic growth efforts. Outsourced data entry services specialize in providing accurate and high-quality product listings.

Data Entry 115

Data Entry Outsourcing Service Streamline Operations 115

Groove Technology

JUNE 7, 2023

We will also cover the different types of JavaScript development services, popular tools and frameworks used by JavaScript developers, how to choose the right JavaScript development company, and more. Cost: Compare the costs and services provided by different companies to ensure that you get the best value for your money.

E-Commerce 130

E-Commerce Service Right-Sizing Software 130

The Global Small Business Blog

SEPTEMBER 28, 2023

Foley & Lardner LLP provides innovative legal services to businesses and is the host for the program – grateful to their support as well. Note to our readers: Thanks to your readership, we have surpassed 150K views to our blog in September! Associated Bank is our lead (Gold) sponsor. We thank them for their continued support.

Banking 248

Banking Legal Services Finance Sourcing 248

Groove Technology

JULY 17, 2023

It can be used for creating interactive user interfaces, building serverless applications, and even powering the backend of web services. In this article, we will explore everything you need to know about JavaScript web services. JavaScript web services are a type of web service that uses JavaScript as the primary programming language.

Service 130

Service Flexibility Efficiency Engineering 130

Forrester Digital Transformation

JULY 18, 2022

Read this blog to understand what is precision nudging, what are the benefits of using this technology, and where you should get started. Precision Nudging is the future of patient communication and will help improve patient communication, engagement, and outcomes.

Customer Service 240

Customer Service Design Healthcare Service 240

31 West

NOVEMBER 25, 2023

In the rapidly evolving digital landscape of the 21st century, Information Technology Service Management (ITSM) has emerged as a critical component in various sectors, especially in education. This blog post delves into the significance of ITSM in enhancing IT support for students and faculty in educational institutions.

Management 130

Management Service Administrative Research 130

Everest Group

AUGUST 13, 2024

Life Sciences Digital Services for Mid-market Enterprises PEAK Matrix® Assessment Mid-market life sciences enterprises are increasingly transforming digitally to remain agile and resilient amid global uncertainties. LEARN MORE ABOUT Top Service Providers

Marketing 96

Marketing Service Sourcing Research 96

Groove Technology

JUNE 2, 2023

With the advent of technology and global connectivity, these services can be sourced from anywhere around the world, enabling businesses to leverage global talent and expertise. They can provide services at a reduced price compared to maintaining an in-house team, without compromising on quality.

Software 130

Software Outsourcing Service Outsourcing Professionals 130

Groove Technology

JUNE 4, 2023

is a popular choice for web development services: Single-threaded event loop architecture: Node.JS Research: Do your research and explore different NodeJS development services to find the one that best fits your project needs. Here are some reasons why Node.JS Communication: Good communication is key to any successful project.

Service 130

Service Sourcing Research Efficiency 130

Groove Technology

JUNE 22, 2023

Look no further than IT outstaffing services. That's where IT outstaffing services come into play. In this article, we will explore the world of IT outstaffing services, their benefits, and how they can empower your business with expertise. How Can Outstaffing Services Help Me Stay Competitive?

Right-Sizing 130

Right-Sizing Service Flexibility Collaborations 130

IBM Business Partners

MAY 31, 2024

The new era of generative AI has spurred the exploration of AI use cases to enhance productivity, improve customer service, increase efficiency and scale IT modernization. The post Responsible AI can revolutionize tax agencies to improve citizen services appeared first on IBM Blog.

Government 98

Government Service Administrative Risk Management 98

The Global Small Business Blog

JANUARY 24, 2024

©iStock/May Lim Intellectual property knowledge, data and services are adding value around the world by creating a better understanding of IP. The World Intellectual Property Organization (WIPO) is the global forum for intellectual property policy, services, information and cooperation.

Service 249

Service 249

The Global Small Business Blog

DECEMBER 13, 2024

iStock/metamorworks The report, Global Trends in Government Innovation 2024 , analyzes nearly 800 case studies from 83 countries and identifies five critical trends in government innovation that are reshaping public services. The report will be released December 16, 2024. Check back here. Abstract available now here.

Government 218

Government Service 218

The Global Small Business Blog

FEBRUARY 28, 2024

©iStock/PIKSEL Poland's Blik is one of many homegrown mobile payment service providers (PSPs) that have become integral to commerce in the countries they were launched. As local PSPs become more popular, relying strictly on global PSPs is no longer enough for businesses expanding to new geographies.

E-Commerce 253

E-Commerce Sales Service 253

Perficient Digital Transformation

MAY 15, 2023

In this blog, we will be discussing Informatica PowerCenter: What is Informatica? The PowerCenter Repository Service manages connections to the PowerCenter repository from repository clients. The Repository Service is a separate, multi-threaded process that retrieves, inserts, and updates metadata in the repository database tables.

Sourcing 130

Sourcing Administrative Design Service 130

The Global Small Business Blog

MARCH 25, 2024

©iStock/NiroDesign What's affecting me, my clients, my colleagues and other global small business owners: NOAA's National Weather Service (NWS) provides the weather in your language. Who will win the translation battle, AI or human translators ? Caution for AI translation. Quote of the week: "Words travel worlds.

Software 247

Software Service 247

Redial

OCTOBER 5, 2023

This blog will delve into the most recent challenges financial companies might encounter this year and beyond and explore potential alternatives to address these challenges. We will also emphasize the importance of partnerships and providing exceptional service through contact centers as a key strategy.

Cybersecurity 130

Cybersecurity Banking Regulations Collaborations 130

Redial

APRIL 26, 2023

Of course, I wanted to have some sort of introduction to provide context and what information it could give me about the industry, which it responded: The call center industry involves companies that provide customer support services through telephone, email, live chat, or other communication channels. Do you see it as a reliable service?

Call Center 130

Call Center E-Commerce Nearshoring BPO 130

Redial

MAY 17, 2023

Because of all the competition within markets, companies are constantly striving to meet customer expectations and deliver exceptional service. In this blog post, we will explore various signs that indicate your company could benefit from a call center and how it can enhance your overall customer experience.

Call Center 130

Call Center Reduced Costs Infrastructure Costs Customer Support 130

The Global Small Business Blog

OCTOBER 9, 2024

The State Trade Expansion Program (STEP) grants are specifically for established U.S.

Administrative 248

Administrative Design Marketing Service 248

Perficient Digital Transformation

FEBRUARY 28, 2024

Perficient’s Jay Jackson, director of Adobe Digital Marketing and CDP, will host a fireside chat with Joseph about the global financial services leader’s successful journey to consolidate and optimize the Adobe Experience Platform. PST at The Grand Lux Café in The Palazzo.

Analytics 109

Analytics Marketing Service Insurance 109

Redial

OCTOBER 18, 2023

In this blog, we’ll explore the five worst ways companies scare customers away, focusing on modern CX challenges and how contact centers and outsourcing companies can be pivotal in addressing these issues. Inconsistent Service Across Channels Inconsistent CX across different channels can be a major deterrent.

Call Center 130

Call Center Outsourcing Engineering Customer Support 130

Perficient Digital Transformation

FEBRUARY 14, 2023

In this blog series I will be sharing the details my journey, my findings the mistakes/successes, and the final state of my discovery. Have you ever wondered about having a local Sitecore instance on a local deployment of k8s? I was curious and decided to dive headfirst into the unknown world of k8s virtualization on a local setup.

Research 142

Research Service Design 142