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Is 2024 a Year of GBS Reckoning? | Blog

Everest Group

From any vantage point, COVID was good to the global business services (GBS) model. The funding for business services innovation is showing signs of drying up. Supply chain will grab the GBS headlines: There’s always an exception to any rule, and for me, that exception will come from the supply chain catalog of services.

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PACE New Features: Microsoft Teams Chatbot, Real-Time Dashboards, and More!

Perficient Digital Transformation

Perficient’s Amazon Connect Experience (PACE) solution amplifies the power of Amazon Connect with several added features and managed services. As we continue to develop and customize our software to your needs, we will post blogs with new features and processes we have added, changed, or fixed. Agent Extensions. Learn More.

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PACE New Features: Sentiment Analysis, Scheduled Reports, and More!

Perficient Digital Transformation

Perficient’s Amazon Connect Experience (PACE) solution amplifies the power of Amazon Connect with several added features and managed services. As we continue to develop and customize our software to your needs, we will post blogs with new features and processes we have added, changed, or fixed. Hour Overwrites Manger. Learn More.

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Generative AI as a catalyst for change in the telecommunications industry

IBM Services

Here are some ways AI can contribute to transformation in the telco ecosystem: Customer Lifecycle Management and service innovation The job of managing customer relationships is traditionally a reactive one: fielding calls, responding to emails and working out solutions.

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Building Global Centers of Excellence (CoEs) in GBS Organizations to Drive the CEO Agenda

Everest Group

The Global Business Services (GBS) market has witnessed improvement in performance, enhancements in role, and growth across verticals and functions over the years. Talent CoE: The talent CoE develops the strategic services, capabilities, and best practices for staffing, e-learning, and employee onboarding.

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How Job Satisfaction Boosts Employee Engagement?

Perficient Digital Transformation

Example: LinkedIn’s “InDay” is a monthly event where employees are encouraged to step away from their regular work to pursue personal interests, professional development, and community service. Encouraging Autonomy Give teams the autonomy to make decisions about their work, fostering a sense of ownership and responsibility.

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Measure Twice, Cut Once. Plan Twice, Build Once

Perficient Digital Transformation

In our first blog in this series, Blockchain: The Secret Sauce to Supply Chain Visibility , we covered why visibility is so crucial in the supply chain for all parties and gave examples of firms using distributed ledgers to help improve customer service, reduce inventory costs, provide proactive status updates, and help mitigate risk.

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