Everest Group

MARCH 6, 2025

The demand for Payments Business Process Services (BPS) continues to surge as enterprises navigate intensifying cost pressures, growing compliance complexities, and shifting customer expectations. Blog – Everest Group , which delves deeper into another topic regarding the banking sector. Stay tuned!

Banking 130

Banking Out-Tasking Healthcare Retail 130

Everest Group

OCTOBER 20, 2024

Cybersecurity Services Specialists PEAK Matrix® Assessment The demand for comprehensive cybersecurity services is increasing globally due to hybrid working models, rapid digitalization initiatives expanding the attack surface, evolving regulations, and escalating cyber threats.

Cybersecurity 130

Cybersecurity Service Regulations Government 130

Everest Group

AUGUST 13, 2024

AWS Services Specialists PEAK Matrix® Assessment With enterprises maturing in their cloud journeys, the public cloud market has evolved as well, with steady demand for hyperscaler services and increasing innovations in AI, advanced data analytics, and integrated security. LEARN MORE ABOUT Top Service Providers

Service 246

Service Analytics Marketing Sourcing 246

Everest Group

APRIL 9, 2024

During Shared Services & Outsourcing Week (SSOW), March 20-23, in Orlando, “The G6 BPO Debate” tackled thought-provoking and challenging questions associated with BPO’s impact on GBS. Are you entrenched in the ongoing battle between Global Business Services (GBS) and outsourcing? Reach out to us to learn more.

Global Business Services 182

Global Business Services Outsourcing Service BPO 182

Everest Group

FEBRUARY 28, 2022

The fresh armed offensive launched by Russia on February 24 has disrupted the service delivery ecosystem almost across the whole of Ukraine. Read on to learn more about the Ukraine-Russia conflict and its impact on the service delivery industry in Ukraine and the broader Central and Eastern Europe (CEE) region. Probability. Low-Medium.

Service 246

Service Administrative Redistribution Government 246

Everest Group

SEPTEMBER 12, 2024

In today’s competitive business landscape, maximizing value in outsourced services is crucial for buyers to achieve savings objectives and maintain a competitive edge. This clause specifies the terms and conditions for benchmarking service fees to ensure they remain competitive with market rates.

Services Contracting 147

Services Contracting Service Outsourcing Flexibility 147

Everest Group

AUGUST 13, 2024

Life Sciences Digital Services for Mid-market Enterprises PEAK Matrix® Assessment Mid-market life sciences enterprises are increasingly transforming digitally to remain agile and resilient amid global uncertainties. LEARN MORE ABOUT Top Service Providers

Marketing 240

Marketing Service Sourcing Research 240

Everest Group

MARCH 23, 2023

Capital Markets Operations – Services PEAK Matrix® Assessment The capital markets operations landscape is rapidly evolving as enterprises strive to meet the demands of a new generation of customers, reduce cost pressures in a recessionary environment, and adhere to regulatory changes.

Marketing 246

Marketing Robotics Process Automation Service Insurance 246

Everest Group

NOVEMBER 19, 2024

What are the opportunities for GBS organizations in 2025? Who should attend?

Global Business Services 130

Global Business Services Shared Services Sourcing Marketing 130

Everest Group

MAY 16, 2024

The Big Four accounting firms have been steadily expanding their service horizons, casting a wider net in the managed services market in pursuit of growth and diversification. With an estimated total addressable market of US$80-85 billion in 2023, the penetration rate is no more than 15-17%.

Service 162

Service Advisory Finance Accounting 162

Everest Group

DECEMBER 26, 2024

APPLY ON LINKEDIN Job Title: Senior Analyst – Presales Solution Location City: Gurgaon/Bengaluru Industry: Research and Advisory Services Company: Everest Group About Everest Group Confident decisions driven by deep expertise and tenacious research. For more information, visit www.everestgrp.com.

Global Sourcing Advisory 100

Global Sourcing Advisory Service Advisory Research 100

Everest Group

MAY 21, 2024

As India’s prominence in Global Business Service (GBS) grows, staying updated on tax laws and adapting agile strategies is essential for multinational corporations to achieve sustainable growth amid evolving global business dynamics. In this blog, we delve into the impact of the Permanent Establishment (PE) tax within the realm of GBS.

Global Business Services 162

Global Business Services Service Regulations Pharmaceuticals 162

Everest Group

DECEMBER 5, 2023

Read on to learn about the skill requirements needed in the sustainability service market and how to bridge the talent gap. This shift in mindset has fueled the growth of the sustainability services market as organizations increasingly recognize the need to adopt eco-friendly practices.

Service 162

Service Co-Sourcing Impact Sourcing Collaborations 162

Everest Group

AUGUST 29, 2022

Learn what issues keep customer experience officers ( CXOs) up at night in this blog. While COVID-19 increased demand for CX-related services , it was not the only driver. As a result, greater focus is being put on customer experience (CX) and customer service (CS) leaders to deliver an exceptional experience.

Reduced Costs 195

Reduced Costs Analytics Impact Sourcing Outsourcing 195

Everest Group

MARCH 23, 2023

Capital Markets Operations – Services PEAK Matrix® Assessment The capital markets operations landscape is rapidly evolving as enterprises strive to meet the demands of a new generation of customers, reduce cost pressures in a recessionary environment, and adhere to regulatory changes.

Marketing 217

Marketing Robotics Process Automation Service Insurance 217

Everest Group

AUGUST 31, 2023

Service providers are expected to play a vital role in meeting the unique needs of customers in the strategic SAP mid-market. Discover the five customer priority areas where service providers can make a difference in this blog. SAP expects the mid-market to be a large contributor to meet its revised growth forecast of 8.3%

Marketing 147

Marketing Service Sourcing Flexibility 147

Premier BPO

OCTOBER 30, 2024

A solid database system that can grow with an organization’s needs ensures seamless data integration and analytics, even as data sources multiply. Scalable databases enable organizations to enter new markets, increase customer bases, or launch new service lines while maintaining a consistent data experience.

Management 246

Management BPO Co-Sourcing Analytics 246

Everest Group

DECEMBER 20, 2021

Any action plan to migrate and/or modernize workloads to the cloud must consider the source environment and the business requirements. Most enterprises typically seek help from cloud consulting service providers who bring in technical expertise as well as proprietary tools, accelerators, and frameworks required to deliver the project.

Advisory 182

Advisory Out-Tasking Marketing Sourcing 182

Everest Group

DECEMBER 7, 2023

Note, this blog is part of Everest Group’s continued coverage of COP28. Navigating COP28: Insights On The Evolving Landscape Of Sustainability | Blog – Everest Group (everestgrp.com) COP28 marks a crucial moment for discussions on moving from fossil fuels to renewables.

Regulations 173

Regulations Efficiency Sourcing Marketing 173

Everest Group

AUGUST 5, 2024

This blog is the first in a series that will highlight tech providers and how integrated tech solutions can empower enterprises to meet CX challenges and seamlessly connect various tools for improved productivity and data flow. We plan to cover some of them in our series of blogs, starting with Salesforce, which is in the spotlight today.

Sales 162

Sales Analytics Collaborations Marketing 162

Everest Group

MAY 22, 2024

Over the last 12+ months, we have seen a massive drop in the stock performance of nearly every publicly traded customer experience management (CXM) service provider. In this blog, I will explain why, in answer to the question, “Are investors right to be nervous?”

Robotics Process Automation 173

Robotics Process Automation Right-Sizing Call Center Sourcing 173

Everest Group

JUNE 25, 2024

Live Webinar Winning Commercial and Solution Sizing Approaches in Technology Sourcing Deals June 25, 2024 | 8:00 AM PT | 10:00 AM CT | 11:00 AM ET | 4:00 PM BST | 8:30 PM IST The economic environment is currently uncertain due to concerns around inflation and geopolitical instability in parts of the world. Who should attend?

Sourcing 130

Sourcing IT Outsourcing Outsourcing Sales 130

Premier BPO

JUNE 28, 2024

The second blog of the series to transform the CX strategy will examine why underwhelming digital experiences contribute to the continued fall in CX quality and share some ideas for improvement. We differentiate ourselves through the PremierSync framework , which offers co-sourcing solutions tailored to your specific challenges.

Customer Service 246

Customer Service BPO Service Co-Sourcing 246

Everest Group

JANUARY 16, 2024

Retail IT Services Despite unfavorable macroeconomic conditions, retail enterprises are strategically investing in IT modernization initiatives throughout their value chains. Each provider profile provides a comprehensive picture of its service focus, key IP/solutions, domain investments, and case studies.

Retail 173

Retail E-Commerce Service Sourcing 173

Everest Group

MAY 9, 2024

Delve into this blog to explore the advantages and potential hurdles of adopting a strategic business outcome in CXM. The revolutionary integration of digital CX solutions is significantly transforming customer experience service delivery. Moreover, limited information to establish the baseline metric or outcome might pose a challenge.

Service 147

Service Collaborations Outsourcing Services Contracting 147

Everest Group

APRIL 26, 2024

Discover the three emerging customer engagement layers in these platforms, the readiness of enterprises to adopt the latest solutions, and the factors to consider when selecting customer engagement technology in this blog. Reach out to us to discuss this topic further.

Pharmaceuticals 162

Pharmaceuticals Analytics Sourcing Healthcare 162

Everest Group

SEPTEMBER 12, 2024

Critical contractual aspects for gen AI sourcing Ensuring robust contractual clauses in service agreements is paramount for the success of any partnership involving gen AI solutions. Will it be an open-source model, a pre-trained model, or a custom-built one?

BPO 130

BPO Business Process Outsourcing Sourcing Outsourcing 130

Everest Group

OCTOBER 26, 2023

Capgemini invited Rita Soni, Everest Group Principal Analyst, Impact Sourcing and Sustainability Research, to speak on a panel about technology companies’ unique role in addressing biodiversity entitled, Data & AI for Climate: Biodiversity Buzz. CGI is a “community of doers taking action on the world’s most pressing challenges, together.”

Impact Sourcing 162

Impact Sourcing Sourcing Government Research 162

Everest Group

SEPTEMBER 28, 2022

Based on Everest Group’s close tracking of the Europe and UK technology landscape, this webinar will focus on how organisations in this region are embracing sovereignty and sustainability and the opportunities that exist for technology and service providers. What opportunities exist for technology and service providers?

Cybersecurity 246

Cybersecurity Government Sourcing Service 246

Everest Group

NOVEMBER 30, 2023

As we stand on the brink of COP28 (November 30 to December 12, 2023), Everest Group’s technology service provider clients and industry leaders are poised to play a pivotal role in advancing the goals set forth by the Paris Agreement. This is a theme prominent not just at an enterprise level, but also at an international level.

Supply Chain Management 162

Supply Chain Management Finance Research Government 162

Everest Group

JULY 26, 2024

Global Business Services (GBS) must evolve and, as the iconic Queen song references, “break free,” from outdated practices. This blog explores how GBS organizations should move beyond their comfort zones when it comes to managing hybrid models, finding a balance for in-house and outsourced resources.

Management 147

Management Right-Sizing Global Business Services Government 147

Everest Group

FEBRUARY 16, 2024

Financial Crime and Compliance (FCC) Operations Services The Financial Crime and Compliance (FCC) operations landscape is rapidly expanding within the Banking and Financial Services (BFS) industry. Stakeholders prioritize efficiency and productivity, aiming to reduce false positives and mitigate potential losses from regulatory fines.

Co-Sourcing 173

Co-Sourcing Banking Service Advisory 173

Everest Group

JUNE 27, 2024

UK Banks Ramp Up Digital Banking Services and Redefine Operations. The UK financial sector is under pressure amid high inflation, lower interest margins, shrinking profits, and a rise in digital banking services. For instance, new business divisions may warrant a new sourcing plan.

Banking 147

Banking Outsourcing Service Sales 147

Everest Group

SEPTEMBER 25, 2024

The key is a harmonious blend of technology, human interaction, and personalized messaging – as our analysts have mapped out within this blog. These include integrating data from various sources (internal, third-party, and real-world evidence), ensuring interoperability between legacy systems, and navigating regulatory complexities.

Healthcare 162

Healthcare Sales Flexibility Management 162

Everest Group

MAY 28, 2024

Adobe Services Enterprises are increasingly adopting an experience-first strategy, prioritizing personalized experiences at scale. IT service providers are strategically aligning with Adobe’s vision and strengthening their partnerships with Adobe through AI-led joint go-to-market strategies to capitalize on this growing market opportunity.

Service 162

Service Marketing Research Design 162

Everest Group

FEBRUARY 22, 2024

With the deadline for the European Union’s Digital Operational Resilience Act (DORA) less than a year away, financial entities and service providers need to begin acting to reach compliance. DORA will impact all financial institutions and ICT third-party service providers.

Regulations 147

Regulations Service Cybersecurity Risk Management 147

Everest Group

MARCH 7, 2024

Discover a six-step roadmap for devising a successful hybrid Copilot strategy and compare buying versus building in part two of our blog series. Read our previous blog to explore the emerging Copilot trend, M365 Copilot opportunities for service providers and enterprises, and why a hybrid strategy represents the future for Copilot.

Reduced Overhead 162

Reduced Overhead Flexibility Efficiency Sourcing 162