Everest Group

JUNE 18, 2024

In this expert analysis, you will learn how AI-driven solutions enhance customer journeys, personalize interactions, and streamline operations. Companies are increasingly turning to AI to revolutionize their customer interactions, streamline operations, and provide a seamless journey from start to finish.

Streamline Operations 59

Streamline Operations Out-Tasking Insurance Engineering 59

Mattsen Kumar

OCTOBER 12, 2023

As organizations grow, outsourcing customer service has become necessary to ensure customer satisfaction. The expansion of organizations brings forth new challenges that require the expertise of a skilled customer service team to provide optimal solutions.

Customer Service 84

Customer Service Outsourcing Robotics Process Automation Service 84

SEBPO

JULY 17, 2024

BLOG Amplify Your Competitive Edge with Onshoring, Offshoring, Nearshoring, Smartshoring, or Outsourcing July 17, 2024 Onshoring | Offshoring | Nearshoring | Smartshoring | Outsourcing Companies want every advantage possible to surpass their competition, prompting them to explore alternative business strategies that bolster year-over-year growth.

Nearshoring 104

Nearshoring Offshoring Outsourcing Out-Tasking 104

Everest Group

OCTOBER 17, 2023

With slowed IT industry growth, service providers can drive momentum with asset-based business models that center on delivering services built on digital products and platforms or monetizing the platforms and assets themselves. Service provider leaders are grappling to help the IT industry find new avenues of growth.

Streamline Operations 64

Streamline Operations Insurance Reduced Costs Banking 64

Everest Group

SEPTEMBER 9, 2024

Capital Markets IT Services PEAK Matrix® Assessment The capital markets industry is transforming to enhance operational efficiencies and reduce costs. Firms are streamlining operations by automating processes, integrating new technologies, and outsourcing non-core activities such as IT management and back-office functions.

Marketing 52

Marketing Service Cybersecurity Banking 52

Offshore India Data Entry

JANUARY 22, 2024

Offshore Business process outsourcing (BPO) has become an increasingly popular way for companies to streamline operations and transform their business. By shifting tasks to specialized Offshore BPO service providers, you avoid the need to hire, train, and manage additional full-time staff.

Offshoring 94

Offshoring BPO Accounting Data Entry 94

Everest Group

AUGUST 5, 2024

This blog is the first in a series that will highlight tech providers and how integrated tech solutions can empower enterprises to meet CX challenges and seamlessly connect various tools for improved productivity and data flow. We plan to cover some of them in our series of blogs, starting with Salesforce, which is in the spotlight today.

Sales 52

Sales Analytics Collaborations Marketing 52

Everest Group

AUGUST 14, 2024

Herein, we delve into the current state of the private equity market, identify the strategic priorities reshaping PE firms’ approaches, and explore the transformative role of technology and service providers in this sector. The last 18 months presented a significant period of recalibration for the private equity market.

Collaborations 64

Collaborations Advisory Regulations Government 64

Everest Group

SEPTEMBER 19, 2024

As a result, integrating Artificial Intelligence (AI) in business operations has become a necessity for businesses aiming to stay competitive in the market. In this blog, we explore how these cutting-edge AI engines are transforming business operations. Reach out to discuss this topic in depth.

Engineering 52

Engineering Supply Chain Management Out-Tasking Inventory Management 52

Everest Group

APRIL 10, 2024

These innovations streamline operations, reduce costs, and improve efficiency, ultimately enhancing profitability margins. PE firms see the potential to acquire and merge these companies to create powerhouse vendors with broader service offerings and a larger client base, promising rapid growth and scalability.

Management 59

Management Healthcare Robotics Process Automation Analytics 59

Everest Group

SEPTEMBER 16, 2024

Retail and CPG Data, Analytics, and AI Services PEAK Matrix® Assessment Data, Analytics, and AI (DAAI) services are transforming Retail and Consumer Packaged Goods (RCPG) enterprises by enhancing operations and improving customer experiences. In this report, we assess 27 providers featured on the RCPG DAAI Services PEAK Matrix®.

Retail 52

Retail Analytics Service Streamline Operations 52

Everest Group

NOVEMBER 10, 2023

I’ve never seen such a mismatch of supply and demand in the shared services space. While new enterprises are adopting the model at what seems to be an unprecedented pace post-COVID, at the same time, there are a surprising number of experienced shared services professionals out on the street. Upskill talent who needed development?

Shared Services 59

Shared Services Jobbing Global Business Services Streamline Operations 59

Everest Group

MAY 22, 2023

Learn about the opportunities and obstacles of Generative AI in marketing in this blog. Enterprises are eager to harness this groundbreaking technology’s power to streamline operations, improve efficiency, and unlock new opportunities. In my lifetime, I’ve seen two demonstrations of technology that struck me as revolutionary.

Marketing 52

Marketing Sales Out-Tasking Streamline Operations 52

Perficient Digital Transformation

FEBRUARY 14, 2023

In this series of blog posts, we will explore the four pillars of a successful Cloud Transformation: Program Model, Cloud Foundations, Portfolio Transformation, and Enterprise App Migration. Operations: A comprehensive approach to effectively monitor, manage, and optimize workloads and environments across hybrid and multicloud scenarios.

Government 111

Government Out-Tasking Collaborations Cybersecurity 111

Offshore India Data Entry

JULY 9, 2024

In addition, Virtual Assistant (VA) Services are one of the critical drivers of this evolution. It has a vital role in specialized BPO Services. The Role of Virtual Assistants in BPO Virtual Assistants have become imperative in BPO services thanks to their potential to manage a wide array of tasks.

BPO 52

BPO Data Entry Service Business Process Outsourcing 52

Amzur

JANUARY 31, 2024

In this blog, we will explore the key features and enhancements that NetSuite is bringing to the table in its 2024.1 With its robust suite of upgraded features, this release aims to empower businesses with enhanced capabilities and streamlined operations. release and discuss how they will impact the ERP world.

Data Entry 102

Data Entry Finance Out-Tasking Analytics 102

Everest Group

SEPTEMBER 30, 2024

Healthcare Payer Business Process as a Service (BPaaS) – Solutions PEAK Matrix® Assessment The healthcare payer outsourcing market is rapidly evolving, driven by healthcare payers’ need to enhance efficiency, manage costs, meet member expectations, and navigate complex regulations. LEARN MORE ABOUT Top Service Providers

Healthcare 52

Healthcare Service Streamline Operations Administrative 52

Zinnov

FEBRUARY 29, 2024

This concept opens up new possibilities for enriching business practices and fostering partnerships, particularly between Technology Service Providers (TSPs) and Global Capability Centers (GCCs). Partnership with IBM and Wipro Technologies : Shell has entered into a significant IT services agreement with IBM and Wipro Technologies.

Service 64

Service Collaborations Advisory Cybersecurity 64

Zinnov

OCTOBER 20, 2023

” – Peter Drucker In the 1980s, Shared Service Centers (SSCs) and third-party Independent Software Vendors (ISVs) significantly changed how American organizations managed essential functions by providing access to global talent. This evolving landscape prompts a re-evaluation of how services can be optimally delivered.

Shared Services 52

Shared Services Global Business Services Service E-Commerce 52

Everest Group

APRIL 17, 2023

Global Business Services (GBS) organizations have become essential to the enterprise as these shared service centers help to optimize costs and build talent strategies for the future. Read on to learn more about the benefits GBS offers. To achieve these goals, CEOs are turning to GBS organizations for support.

Streamline Operations 52

Streamline Operations Shared Services Global Business Services Offshoring 52

Everest Group

MAY 31, 2023

These priorities are: integrating a humanized and people-centric approach, leveraging data to make intelligent decisions, and strongly emphasizing the Software-as-a-Service (SaaS) ecosystem. In this blog, we will take a closer look at these growing trends and explore their potential impact on the insurance industry.

Insurance 52

Insurance Streamline Operations Out-Tasking Software 52

Groove Technology

MARCH 22, 2023

Introduction to API Management APIs (Application Programming Interfaces) are becoming increasingly important for businesses to integrate digital services and streamline operations. Anypoint Platform is a cloud-native platform that provides tools and services for managing APIs, integration, and applications.

Management 130

Management Design Streamline Operations Flexibility 130

Premier BPO

JUNE 14, 2024

Your once-agile team seems bogged down and struggling to bring innovative ideas that can be successfully implemented to streamline operations and jump-start your growth train. based companies leverage outsourcing to streamline operations and stay competitive, it lets you know that it can be successfully achieved 1.

Outsourcing 81

Outsourcing Co-Sourcing BPO Streamline Operations 81

Everest Group

MARCH 17, 2023

With five key transformation levers described in this blog, MGAs can overcome challenges and unlock a wave of unprecedented sustainable growth. Technology and business process services (BPS) providers can help MGSs reduce costs and increase their digitization and automation intensity. Read on to learn more.

Insurance 52

Insurance Robotics Process Automation Risk Management Risk Management 52

Everest Group

JULY 13, 2023

Generative Artificial Intelligence (GAI) can transform multiple facets of retail and consumer packaged goods (CPG) industries, from product development and digital commerce to sales and marketing, supply chain, and in-store operations. Explore GAI’s exciting future in this blog. Contact us to speak to an analyst on this topic.

Retail 52

Retail Inventory Management Sales Streamline Operations 52

V-Soft Consulting

JUNE 12, 2024

Businesses are always looking for methods to improve service delivery, cut expenses, and streamline operations. A dynamic duo of cutting-edge technologies revolutionizing operational efficiency are Robotic Process Automation (RPA) and ServiceNow. Today, efficiency and automation are key drivers of success.

Robotics Process Automation 52

Robotics Process Automation Streamline Operations Automation Efficiency 52

Everest Group

DECEMBER 9, 2022

Continuing to invest in CX can be worth it for these key reasons: Customer retention is cheaper than customer acquisition: Failing to maintain good customer service during a crisis can reduce customer confidence, severely impacting brand trust. Superior customer experience is a must-have to retain customers and enhance their lifetime value.

Outsourcing 52

Outsourcing Selective Outsourcing Streamline Operations Flexibility 52

IBM Services

JANUARY 30, 2024

Automotive: Process vast amounts of data to support the design, development, testing and operation of connected and autonomous vehicles. Partnering with strategic solution, service and technology providers will help you transform your aspirations of operational excellence into tangible realities.

E-Commerce 77

E-Commerce Manufacturing Analytics Flexibility 77

Amzur

JUNE 11, 2024

For CIOs and CTOs, harnessing the power of AI-driven data isn’t just an upgrade, it’s a must-have for staying ahead and streamlining operations. In this blog, we delve into five incredible capabilities where AI is revolutionizing the roles of CIOs and CTOs, igniting growth, and sparking innovation across industries.

Cybersecurity 98

Cybersecurity Redistribution Analytics Retail 98

Everest Group

JUNE 6, 2023

Despite these issues, Cognizant ranked sixth in Everest Group’s latest version of the flagship leaderboard of global IT organizations – PEAK Matrix Service Provider of the Year 2023. As analysts, we will closely scrutinize Cognizant’s progress in these areas and offer insights to buyers and investors in IT and Business Process Services.

Banking 52

Banking Streamline Operations Analytics Collaborations 52

Amzur

SEPTEMBER 17, 2024

The healthcare industry has seen an unprecedented IT boom in recent years, driven by the need for better patient care and streamlined services. Mental Health Services A mental health clinic in remote areas could leverage low-code telehealth apps to provide therapy sessions to patients.

Healthcare 91

Healthcare Right-Sizing Reduced Costs Flexibility 91

Raya Contact Center

MAY 23, 2024

We are pleased to share this guest blog post written by Aishwarya Barjatya , Practice Director, and Rishav Kumar , Senior Analyst at Everest Group , a global research firm. In this expert analysis, you will learn how AI-driven solutions enhance customer journeys, personalize interactions, and streamline operations.

Streamline Operations 64

Streamline Operations Insurance Out-Tasking Engineering 64

Perficient Digital Transformation

JULY 25, 2023

This blog will discuss what customization means in the context of HCL Commerce and how it’s essential for businesses to remain competitive and satisfy the wide range of customer requests. Integration Customization : HCL Commerce supports integration with various external systems and services.

E-Commerce 97

E-Commerce Inventory Management Streamline Operations Order Management 97

Anexa

SEPTEMBER 5, 2023

In today’s fast-paced digital landscape, customer service has evolved from a traditional, human-centric approach to a tech-driven, AI-powered strategy. The traditional customer service model, while effective in its time, often struggled to meet the demands of modern consumers. Want to learn more?

Customer Service 52

Customer Service Service BPO Streamline Operations 52

Offshore India Data Entry

APRIL 19, 2024

Business Process Outsourcing (BPO) goes beyond mere task delegation; it involves tapping into external expertise to improve operational efficiency, cut costs, and foster growth. Outsourcing services can be broadly categorized into two main types: 1. Examples include payroll management, data entry, and accounting services.

Business Process Outsourcing 98

Business Process Outsourcing Outsourcing BPO Data Entry 98

Amzur

MAY 9, 2024

In today’s hyper-competitive landscape, streamlining operations and maximizing efficiency are paramount for CIOs. Both RPA and AI technologies benefit businesses, including reduced operational costs and improved accuracy, and they can free up human employees to focus on more strategic tasks. Isn’t it?

Automation 98

Automation Inventory Management Robotics Process Automation Sales 98

Everest Group

JUNE 22, 2023

Given the lengthy, labor-intensive, and expensive process of bringing a new drug to market and conducting a clinical trial, clinical development stakeholders are constantly searching for technological solutions to automate workflows, streamline operations, reduce site and patient burden, and accelerate trial timelines.

Pharmaceuticals 52

Pharmaceuticals Regulations Accounting Research 52