Everest Group

MARCH 6, 2025

In the final blog of our series, we will explore how BPS providers are refining their go-to-market strategies, through advisory capabilities, technology investments, and ecosystem partnerships to stay ahead of this rapidly evolving market. Blog – Everest Group , which delves deeper into another topic regarding the banking sector.

Banking 130

Banking Out-Tasking Healthcare Retail 130

Everest Group

NOVEMBER 3, 2022

In this blog, we will explore the potential benefits for carriers of unlocking data in the insurance value chain. Source, Everest Group. Data from connected devices is becoming a prominent source to assess and prevent risks. Source, Everest Group.

Insurance 246

Insurance Analytics Sourcing Efficiency 246

Everest Group

AUGUST 29, 2022

Learn what issues keep customer experience officers ( CXOs) up at night in this blog. But various challenges – from data analytics to talent – can prevent companies from delivering the highly personalized interactions consumers crave. They also are focusing on improving the employee experience (EX) to retain the talent they find.

Reduced Costs 195

Reduced Costs Analytics Impact Sourcing Outsourcing 195

Everest Group

FEBRUARY 2, 2023

Read on to discover the future of blockchain in this blog. Smart contracts are self-executing agreements between parties that use blockchains as their source code. Service providers investing in blockchain capabilities will win in the long run.

Banking 246

Banking Service Right-Sizing Automation 246

Everest Group

NOVEMBER 19, 2024

What are they doing to overcome these challenges? What are the opportunities for GBS organizations in 2025? Who should attend?

Global Business Services 130

Global Business Services Shared Services Sourcing Marketing 130

Everest Group

SEPTEMBER 8, 2023

Delve into the dual nature of Generative AI’s impact in this blog. Using nonrenewable resources like fossil fuels as energy sources can have dire environmental consequences. The technology promotes adopting renewable energy sources to power AI infrastructure, reducing dependency on fossil fuels.

Marketing 223

Marketing Jobbing Data Entry Research 223

Everest Group

DECEMBER 20, 2021

Any action plan to migrate and/or modernize workloads to the cloud must consider the source environment and the business requirements. To create a successful migration roadmap, due diligence or cloud discovery and assessment is critical because this first phase will directly impact the migration execution and management.

Advisory 182

Advisory Out-Tasking Marketing Sourcing 182

Everest Group

OCTOBER 19, 2024

Learn More Blog Salesforce and IQVIA’s Partnership – A Match Made in Heaven? Learn More Blog Everest Group Talent Demand Growth Index Learn More Blog Services Industry Growth is Bottoming Out, but How Much Does It Matter?

Cybersecurity 130

Cybersecurity Service Insurance Regulations 130

Everest Group

DECEMBER 7, 2023

Note, this blog is part of Everest Group’s continued coverage of COP28. Navigating COP28: Insights On The Evolving Landscape Of Sustainability | Blog – Everest Group (everestgrp.com) COP28 marks a crucial moment for discussions on moving from fossil fuels to renewables.

Regulations 173

Regulations Efficiency Sourcing Marketing 173

Everest Group

AUGUST 5, 2024

This blog is the first in a series that will highlight tech providers and how integrated tech solutions can empower enterprises to meet CX challenges and seamlessly connect various tools for improved productivity and data flow. We plan to cover some of them in our series of blogs, starting with Salesforce, which is in the spotlight today.

Sales 162

Sales Analytics Collaborations Marketing 162

Everest Group

JUNE 25, 2024

Live Webinar Winning Commercial and Solution Sizing Approaches in Technology Sourcing Deals June 25, 2024 | 8:00 AM PT | 10:00 AM CT | 11:00 AM ET | 4:00 PM BST | 8:30 PM IST The economic environment is currently uncertain due to concerns around inflation and geopolitical instability in parts of the world.

Sourcing 130

Sourcing IT Outsourcing Outsourcing Sales 130

Everest Group

SEPTEMBER 25, 2024

The key is a harmonious blend of technology, human interaction, and personalized messaging – as our analysts have mapped out within this blog. These include integrating data from various sources (internal, third-party, and real-world evidence), ensuring interoperability between legacy systems, and navigating regulatory complexities.

Healthcare 162

Healthcare Sales Flexibility Management 162

Everest Group

SEPTEMBER 12, 2024

This blog delves into strategies to ensure cost efficiency and foster high-value vendor partnerships, providing a comprehensive focus on these approaches to vendor engagement, which in return can drive significant outcomes and enhance a firm’s overall performance. Reach out to us to discuss this topic further with our expert analysts.

Services Contracting 147

Services Contracting Service Outsourcing Flexibility 147

Everest Group

APRIL 26, 2024

Discover the three emerging customer engagement layers in these platforms, the readiness of enterprises to adopt the latest solutions, and the factors to consider when selecting customer engagement technology in this blog. Reach out to us to discuss this topic further.

Pharmaceuticals 162

Pharmaceuticals Analytics Sourcing Healthcare 162

Everest Group

MAY 22, 2024

In this blog, I will explain why, in answer to the question, “Are investors right to be nervous?” This has mainly been driven by nervousness in the market about how generative AI will impact the need for contact centers, especially in the way they are operated today, which is very reliant on vast numbers of people.

Robotics Process Automation 173

Robotics Process Automation Right-Sizing Call Center Sourcing 173

Everest Group

OCTOBER 26, 2023

Capgemini invited Rita Soni, Everest Group Principal Analyst, Impact Sourcing and Sustainability Research, to speak on a panel about technology companies’ unique role in addressing biodiversity entitled, Data & AI for Climate: Biodiversity Buzz. CGI is a “community of doers taking action on the world’s most pressing challenges, together.”

Impact Sourcing 162

Impact Sourcing Sourcing Government Research 162

Everest Group

SEPTEMBER 12, 2024

Critical contractual aspects for gen AI sourcing Ensuring robust contractual clauses in service agreements is paramount for the success of any partnership involving gen AI solutions. Contracts must explicitly define the sources of data—whether they are server logs, IT service management (ITSM) ticket dumps, or other proprietary datasets.

BPO 130

BPO Sourcing Business Process Outsourcing Outsourcing 130

Everest Group

NOVEMBER 30, 2023

In this blog, we bring you insights from Everest Group’s sustainability analysts on their hopes and expectations for this crucial global event. In the realm of supply chain management, advanced technologies such as blockchain enable transparent and traceable sourcing, ensuring ethical practices and minimizing environmental impact.

Supply Chain Management 162

Supply Chain Management Finance Research Government 162

Everest Group

JULY 26, 2024

This blog explores how GBS organizations should move beyond their comfort zones when it comes to managing hybrid models, finding a balance for in-house and outsourced resources. The strategy function is focused on locations and perhaps the business case for one source of labor or another in which location.

Management 147

Management Right-Sizing Global Business Services Government 147

Everest Group

MARCH 7, 2024

Discover a six-step roadmap for devising a successful hybrid Copilot strategy and compare buying versus building in part two of our blog series. Read our previous blog to explore the emerging Copilot trend, M365 Copilot opportunities for service providers and enterprises, and why a hybrid strategy represents the future for Copilot.

Reduced Overhead 162

Reduced Overhead Flexibility Efficiency Sourcing 162

Everest Group

MAY 16, 2024

While entering the FAO market seems promising, it also demands meticulous evaluation of critical factors to ensure success, as detailed in the table below: Key considerations for successful FAO market expansion for the Big Four | Source: Everest Group (2024) What happens to the existing provider landscape?

Service 162

Service Advisory Finance Accounting 162

Everest Group

DECEMBER 5, 2023

In this blog, we will delve into the pressing talent-related issues faced by sustainability service providers and explore the innovative ways they are addressing these deficiencies through avenues like strategic hiring, acqui-hiring, and upskilling.

Service 162

Service Co-Sourcing Impact Sourcing Collaborations 162

Everest Group

MAY 21, 2024

In this blog, we delve into the impact of the Permanent Establishment (PE) tax within the realm of GBS. Article 7 of the UN Model empowers the source state, like India, for instance, to levy taxes on profits linked to a PE within its borders.

Global Business Services 162

Global Business Services Service Regulations Pharmaceuticals 162

Everest Group

JULY 23, 2024

This blog explores how effective third-party risk management (TPRM) is crucial for identifying, analyzing, and controlling these risks, ensuring protection against potential breaches and vulnerabilities.

Risk Management 147

Risk Management Risk Management Management Right-Sizing 147

Sourcing Captain

AUGUST 15, 2023

When it comes to sourcing products from China, it’s important to understand the two types of China sourcing agents available in the market. Individual China Sourcing Agent VS China Sourcing Companies The first type of China sourcing agent is the individual sourcing agent.

Sourcing 130

Sourcing Supply Chain Management Manufacturing Collaborations 130

Sourcing Captain

AUGUST 15, 2023

When it comes to finding the best China sourcing agent, it’s crucial to establish a strong connection that ensures a seamless partnership. With the right sourcing agent by your side, you can unlock incredible opportunities and access high-quality products from China.

Sourcing 130

Sourcing Research Manufacturing Collaborations 130

Everest Group

AUGUST 31, 2023

Discover the five customer priority areas where service providers can make a difference in this blog. SAP expects the mid-market to be a large contributor to meet its revised growth forecast of 8.3% To help the software company achieve its growth targets, partnerships will be crucial. over the next three years.

Marketing 147

Marketing Service Flexibility Sourcing 147

Everest Group

AUGUST 13, 2024

Learn More Blog AWS Cloud’s Incentives Strategy For Moving Legacy To The Cloud Learn More Blog Role Transition for Cloud Vendors in OTT Media Streaming Learn More What is the PEAK Matrix®?

Service 246

Service Analytics Marketing Sourcing 246

Everest Group

AUGUST 25, 2023

Integrating Generative Artificial Intelligence (GAI) into Source-to-Pay (S2P) processes can reshape procurement operations. By seamlessly integrating advanced algorithms and machine learning, GAI has the power to transform Source-to-Pay (S2P) processes, taking procurement to unprecedented heights of efficiency, accuracy, and innovation.

Analytics 130

Analytics Sourcing Out-Tasking Efficiency 130

Everest Group

JULY 17, 2024

A growing number of consumers, about 25%, are now willing to pay a premium for environmentally friendly products, such as electric vehicles and sustainably sourced clothing, expecting that the companies they patronize uphold similar ethical standards. Watch the webinar, What’s Next in Financial Services?

Insurance 173

Insurance Risk Management Risk Management Regulations 173

Everest Group

JULY 31, 2024

Source: Based on an Everest Group survey of over 600 consumers in Q3 2023 AI has emerged as a transformative force in integrating various customer interaction channels, breaking down organizational silos, and addressing the issues consumers are facing on both spoken and written channels.

Retail 162

Retail Automation Analytics Customer Service 162

Everest Group

JUNE 20, 2024

Sourcing BFSI leaders can also request to join the exclusive virtual roundtable, Banking, Financial Services, and Insurance Leaders Discuss: 2024’s Top Trends in Tech and Ops Sourcing , to learn about the latest trending issues shaping tech and ops sourcing within the BFSI sector.

Banking 162

Banking Collaborations Sourcing Retail 162

Everest Group

APRIL 26, 2024

Watch the webinar, AI-driven Sourcing: Discover the Best-in-Class Features in Autonomous Sourcing Tools , for insights into the complex technology landscape of autonomous sourcing tools and the various functionalities autonomous sourcing tools offer across the sourcing workflow.

Software 162

Software Out-Tasking Engineering Sourcing 162

Everest Group

DECEMBER 15, 2023

Learn about the 3E design principles of this advanced edge model and its many benefits in this blog, and feel free to reach out to us to explore this topic further. Indeed, the future holds the potential for sensors with embedded neuromorphic chips that can process and analyze information on-the-spot, rather than near the source.

Healthcare 162

Healthcare Design Efficiency Cybersecurity 162

Everest Group

SEPTEMBER 28, 2022

CIOs and CTOs Sourcing and procurement leaders Heads of cloud, sustainability, and government relations ESG officers / Chief sustainability officers Service providers and technology vendors. What are the critical investment areas and key challenges faced in this journey? What opportunities exist for technology and service providers?

Cybersecurity 246

Cybersecurity Government Sourcing Service 246

Everest Group

NOVEMBER 17, 2023

Delve into the ramifications of this change and the potential dangers it poses to enterprises in this blog. In this blog, we will delve into this shifting approach to XLAs, discuss the associated risks, and clarify why, before making this decision, enterprises should err on the side of caution.

Co-Sourcing 147

Co-Sourcing Collaborations Outsourcing Sourcing 147

Everest Group

AUGUST 5, 2024

This blog is the first in a series that will highlight tech providers and how integrated tech solutions can empower enterprises to meet CX challenges and seamlessly connect various tools for improved productivity and data flow. We plan to cover some of them in our series of blogs, starting with Salesforce, which is in the spotlight today.

Sales 130

Sales Analytics Collaborations Marketing 130