IBM Services

APRIL 25, 2024

The methodology gained prominence with the publication of a 1990 article in the Harvard Business Review, “Reengineering Work: Don’t Automate, Obliterate,” by Michael Hammer, and the 1993 book by Hammer and James Champy, Reengineering the Corporation.

Supply Chain Management 59

Supply Chain Management Finance Human Resources Robotics Process Automation 59

Magellan Solutions

AUGUST 31, 2022

Source: Magellan Solutions. Morgan Chase & Co. Virgin Australia’s online reservation, check-in, and booking system broke in September 2010, leaving 50,000 customers stranded. Cost reduction does provide you a competitive advantage, but value is more essential because it affects how well your product is made.

Outsourcing 75

Outsourcing Banking Offshoring Out-Tasking 75

Everest Group

MARCH 20, 2025

One of the most notable additions to this is the co-browse capability , which allows agents to see what customers are viewing in real time during a voice or web interaction. The initial release includes four reference agents for flight booking, movie ticketing, shopping assistance, and appointment booking.

Co-Sourcing 147

Co-Sourcing Automation Efficiency Customer Service 147

Premier BPO

MARCH 13, 2025

For mid-market firms, finance isnt just about keeping the books balancedits about driving growth, ensuring compliance, and staying competitive in an increasingly complex landscape. Our co-sourcing model, Premier Sync , ensures that we align with your company’s culture, processes, and compliance frameworks.

Finance 130

Finance Accounting Outsourcing Co-Sourcing 130

Planergy Software

MARCH 20, 2025

Cristian Maradiaga King Ocean Book a Live Demo Download a free copy of "Indirect Spend Guide", to learn: Where the best opportunities for savings are in indirect spend. How strategic sourcing, cost management, and cost avoidance strategies can be applied to indirect spend.

Co-Sourcing 52

Co-Sourcing Reduced Overhead Finance Right-Sizing 52