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From any vantage point, COVID was good to the globalbusinessservices (GBS) model. Show the enterprise how to work globally? Exploit technology to the extent possible to close the books on time and resolve people queries? Prove that collaboration doesn’t have to happen in a conference room?
New business functions in the organization will be incubated and scaled in India, making the country a sandbox of breakthrough innovations. GlobalBusinessServices (GBS) has been a major trend across large companies. And Zinnov’s analysis reveals that India will have 20,000 global leaders from the country, by 2030.
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