Magellan Solutions

JULY 31, 2021

BPO Philippines remain the top destination to outsource for business worldwide. Operational costs reduction and to boost organizational productivity prompts business leaders to outsource to BPO Philippines. This is because more and more countries intend to leverage BPO to enhance their economy. from 2021 to 2028.

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BPO Call Center Marketing Business Process Outsourcing 52

Magellan Solutions

MAY 23, 2021

5 Reasons Why Shared Inbound Call Center Services Are Excellent for SMEs. Having your own inbound call center services provide tons of benefits for your company. However, there are a lot of contact center services to choose from. Thus, it’s hard to keep track of what’s good for your business.

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Magellan Solutions

SEPTEMBER 10, 2019

Outsourcing a call center is a promising idea, especially if you want to lower costs. What Is An Outsourced Call Center? Call center outsourcing is a business activity of subcontracting call center services like customer care and sales-related tasks. All-day business operation.

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Call Center Outsourcing Contact Center Outsourcing Out-Tasking 49

Magellan Solutions

JUNE 18, 2021

How outsourcing a loan processing call center prevents high risk of fraudulent transactions? That’s why many businesses hope that outsourcing a loan processing call center can alleviate this situation. In fact, the fraud call rate is one in every 1,400 calls in retail banks. Phone Printing.

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Call Center BPO Banking Outsourcing 52

Magellan Solutions

JULY 14, 2021

Why US Companies Prefer Inbound Call Center Philippines. There is no magic reason why US companies prefer inbound call center Philippines. Which has been proven useful when it comes to call center services inbound. . Filipino Inbound Call Center Agent Salary. Let’s expound further down below.

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Magellan Solutions

NOVEMBER 12, 2021

Picking the right Inbound Call Center Services For Your Business. Choosing the right inbound call center services for your business may be intimidating for some business owners. This is because call center representatives carry your brand name and business ethics as well.

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Magellan Solutions

JUNE 5, 2021

These top 5 call center service provider for SMEs will show us why offshore outsourcing is better. There are a lot of things to consider when looking for the perfect call center service provider for your small business. . Do BPO companies have a minimum? They’re only focus is inbound call center service.

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Call Center Offshoring Outsourcing Service 52

Magellan Solutions

JUNE 21, 2021

One of many reasons why a call center service provider becomes successful is their use of a cloud-based platform. 60% of call center service provider are more interested in improving their service rather than expanding. . However, some BPO companies include it as part of their package. Cost Effective.

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Call Center Service BPO Outsourcing 52

Magellan Solutions

JUNE 12, 2021

Offshore Call Center Services Uses Speech Analytics to Improve Customer Journey. Offshore call center services are often called IT-enabled BPO services. Aptly named as this industry uses various innovations and technology to deliver excellent services to businesses worldwide. . Click to chat.

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Call Center Offshoring Analytics Service 52

Magellan Solutions

APRIL 21, 2021

What is KPI in the BPO Philippines ? The BPO Philippines provides several metrics to determine the growth and development of a company. They can do an adjustment based on the information given by their call center partner. It is an efficient way to plan all your business strategies. Call Answer Time.

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BPO Call Center Outsourcing Retail 52

Redial

JULY 25, 2024

The purpose of our trip was to introduce Redial BPO at the CX Retail meetup and to the UK market. After two days of networking, we were thrilled to meet industry leaders interested in learning more about Redial BPO and how we are helping our current clients succeed. I would say that our mission was accomplished!

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Retail BPO Efficiency Customer Service 130

Transparent BPO Outsourcing

JULY 29, 2021

By Jason Sterns, Vice President of Business Development, Transparent BPO The customer care industry has lost sight of a ‘service-first view of digital transformation.’ The post Pursuing a ‘Service-First’ View of Digital Transformation appeared first on Transparent BPO.

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Magellan Solutions

AUGUST 10, 2021

Let’s take a look at why BPO Philippines is your best bet if you want to attract at least 70% of your global consumers. Many corporations turn to BPO Philippines to maximize their potential in terms of profitability and productivity. Almost 90% of businesses in the US belong to the small and medium enterprises (SMEs) group. .

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BPO Call Center Outsourcing Customer Service 52

Magellan Solutions

JUNE 24, 2021

Would you go to freelancers or full time BPO employees when looking for an outsource transcription Philippines ? However, some small businesses take the affordability to the next level by outsourcing their transcription tasks to some freelancers. With this in mind, let’s discuss the pros and cons of freelancers vs hiring BPO employees.

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Magellan Solutions

JULY 30, 2021

Let’s take a quick look at how Magellan Solutions managed to be consistent at the top spot of BPO Philippines over the last 3 years. Magellan Solutions will celebrate its 18th year as one of the best in the BPO Philippines for small and medium enterprises (SMEs). We will also show you the top BPO Philippines from 2019 to 2021.

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BPO Call Center Outsourcing Business Process Outsourcing 52

Magellan Solutions

AUGUST 12, 2021

How BPO Philippines improve this metric for SMEs. BPO Philippines offers multi discipline strategies to improve the Net Promoter Score (NPS) for businesses worldwide. . For SMEs and whatever industry you are in, NPS is critical for your operations, tactical, and strategic aspects of your business management. .

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BPO Call Center Business Process Outsourcing Outsourcing 52

Magellan Solutions

FEBRUARY 4, 2021

The Condition of Call Center in the Philippines During Pandemic. For one thing, everyone experienced difficulty in managing their businesses. Firms also outsourced to offshore call centers. To sum up, imagine how much you can save by partnering with a BPO company? Thus, they stopped their operation.

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Call Center BPO Sales Outsourcing 40

Magellan Solutions

FEBRUARY 4, 2021

The Condition of Call Center in the Philippines During Pandemic. For one thing, everyone experienced difficulty in managing their businesses. Firms also outsourced to offshore call centers. To sum up, imagine how much you can save by partnering with a BPO company? Thus, they stopped their operation.

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Call Center BPO Sales Outsourcing 40

Magellan Solutions

JULY 5, 2021

Let’s take a look at the best and worst Philippines Call Center Companies this 2021. There are more than 700 Philippines call center companies – many of which work specifically for small and medium enterprises. Not just a BPO company that can supply them with people who they can manage. Collaborative Effort.

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Call Center BPO Outsourcing Customer Service 40

Magellan Solutions

AUGUST 6, 2021

These are the 10 most important services for start-up businesses that BPO Philippines can provide. A few years back, BPO Philippines was just the destination for inbound and outbound call centers. What Admin Function Tasks Your Start-up Business Should Have That BPO Companies in Metro Manila Can Offer?

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BPO Call Center Service Accounting 52

Magellan Solutions

JUNE 15, 2021

While pricing and services are important factors, you should also consider the attrition or turnover rate of the BPO company. This will give you an idea how long an agent can work for your business. Here’s the average attrition rate of the BPO industry in the past decade: Year. Average Attrition Rate for the BPO Industry.

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Magellan Solutions

AUGUST 13, 2021

Many call center companies in BPO Philippines focus on improving the skills of their agents this 2021. There are several ways on how BPO Philippines improve the quality of their service of their business partners. BPO Companies in Metro Manila Continues to Improve Their Decision Making Skills.

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BPO Call Center Outsourcing Customer Service 52

Magellan Solutions

APRIL 2, 2024

Top 8 Best BPO Companies for SMEs in Data Entry In the fast-paced world of business process outsourcing (BPO) , small and medium-sized enterprises (SMEs) continuously peruse the maze of service providers to look for the best partner able to offer the most reliable and cost-efficient solution for their data entry needs.

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Magellan Solutions

MAY 5, 2021

How Telecom BPO Services Maximizes Productivity? The telecom BPO services provide a lot of advantages to various industries. It allows them to be more flexible with their business. With this in mind, how exactly telecom BPO services affect different business aspects? It’s been around since the late 1800s.

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Magellan Solutions

MARCH 26, 2024

That’s when the best BPO companies come to the rescue! For small businesses, the best BPO partner is the cornerstone. What to Look For in an SME Customer Service BPO More than the surface, small and medium enterprises need a Business Process Outsourcing partner for customer services.

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Magellan Solutions

MAY 6, 2024

Business Process Outsourcing (BPO) BPO is one of the most well-established and widely adopted types of outsourcing. This method lets you hand off specific business tasks to an outside company so you can keep doing what you do best. Magellan Solutions - Call Center | BPO | KPO | Outsourcing

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Premier BPO

AUGUST 19, 2021

To help with that, Premier BPO has created our very own collection of Outsourcing terms to help anyone easily converse like an expert. . Below you will find a categorized vocabulary of Outsourcing Terms and general business terminology applied across multiple industries today: Outsourcing Definitions. Call Center.

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Redial

DECEMBER 15, 2022

Like hiring a nearshore call center to attend to all your customer service needs, debt collection, web development, among other areas. BPO got you covered, since it is a top priority to fulfill staffing requirements, including background checks and finding the right profiles. The cost of initial and ongoing training.

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Magellan Solutions

MAY 8, 2021

So in this article we will discuss the relevance of VA to businesses and when is the right time to get one for your company? What Does Personal Virtual Assistant Philippines BPO do? Virtual Assistance Agents assist business owners in handling day-to-day tasks for their company. Want to focus on building your business.

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BPO Business Process Outsourcing Outsourcing Content Writing 52

Magellan Solutions

DECEMBER 5, 2019

Companies that outsource to Philippines benefit from its wide range of call center and back office services. With over 800 BPO companies, around 1.5 Because of its best value services, it does not only cater to small businesses and startups but even to the key players in the industry. AXA Insurance. AccorHotels.

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Magellan Solutions

SEPTEMBER 22, 2021

Cold calling/outreach. Outbound call center outsourcing is a service in which a third party firm takes over all or part of your organization’s cold calling/emailing responsibilities. The service provider then assembles a specialized team of sales representatives to make cold calls/emails on your behalf.

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Magellan Solutions

JUNE 6, 2021

Before dealing with an outsourced phone support provider, you should check what kind of contract they have for your business. Looking for an affordable and quality outsourced phone support provider is a hard task because you need to compare a lot of BPO companies. This is one of the most popular contracts for BPO companies.

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Magellan Solutions

AUGUST 2, 2021

Telemarketing Philippines is obviously making a conscious effort to eradicate common misconceptions when outsourcing to a BPO company. Around 68% of businesses in the US outsourced their functions to an offshore company like telemarketing Philippines. We will also discuss how BPO companies work out these misconceptions.

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Call Center BPO Sales Outsourcing 52

Magellan Solutions

APRIL 25, 2023

Hence, you can’t miss all important phone calls, especially product or service inquiries, and bookings. Ability to handle large call volumes A business process outsourcing (BPO) company with free answering services leaves the impression that it has state-of-the-art equipment and manpower to handle large call volumes.

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Magellan Solutions

SEPTEMBER 9, 2021

Often, people assume that multichannel customer support and omnichannel contact center are the same thing. Omnichannel Contact Center vs. Multichannel: Which is which? Omni channel BPO offers customer service functions that use hosted, cloud-based call center software. Which can reflect poorly on your business. .

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Call Center BPO Customer Service Right-Sizing 52

Magellan Solutions

JULY 4, 2021

Average handling time (AHT) has been one of the most important metrics to measure in the call center industry. Many industries strictly implement a low AHT for their agents so they can answer as many calls as possible on their shift. . Besides that, the average AHT for any call center should be at least 6 minutes.

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Magellan Solutions

MAY 6, 2021

One good reason for this is innovative technologies that enable BPOs to realize opportunities and provide stellar call center experience. Back then, outbound call center companies did not have advanced technologies that is why businesses are hesitant to become partners with them. Cloud-based Call Center.

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