Magellan Solutions

JULY 4, 2021

However, when you check the segmented attrition you can see where the problem is: Small-sized call centers: 17%. Medium-sized call centers: 37%. Large-sized call centers: 44%. As you can see, small-sized call centers offer lower attrition rate compared to medium-sized and large-sized contact center providers.

Customer Service 52

Customer Service Outsourcing Call Center Service 52

Magellan Solutions

SEPTEMBER 9, 2021

Omni channel BPO offers customer service functions that use hosted, cloud-based call center software. Which can reflect poorly on your business. . Omni Channel BPO Saves Organizations During the Pandemic. Various channels further eliminate the linear path of customers reaching your business when they have issues.

Call Center 52

Call Center BPO Customer Service Right-Sizing 52

Influx

APRIL 18, 2024

54% of businesses rely on third-party vendors to augment their customer service. Organizations of all sizes are turning to on-demand support to rapidly scale and deliver world-class experiences at a fraction of the cost. Customer support can be a lot to manage in-house. Request a quote for SkyCom’s pricing details.

Customer Support 52

Customer Support Nearshoring BPO Outsourcing 52

Magellan Solutions

JANUARY 22, 2024

Understanding Outsourced Business Solutions: A Strategic Approach Strategic outsourcing involves contracting a third-party service provider to manage specific functions and tasks. While often associated with SMEs or start-ups lacking in-house capabilities, contracting out business processes caters to companies of all sizes.

Outsourcing 52

Outsourcing BPO Out-Tasking Business Process Outsourcing 52

Magellan Solutions

APRIL 16, 2024

Instead of juggling website tasks alongside your core business operations, you can leave it to the pros while you focus on what you do best. Nobody has time for distractions, am I right? Cost-Effective It is undoubtedly a sweet deal for businesses of all sizes. Choosing the Right Outsourcing Partner Awesome!

Design 52

Design Outsourcing Right-Sizing Out-Tasking 52

Magellan Solutions

OCTOBER 28, 2021

In addition to that, BPO companies that provide this type of services are well-equipped to handle any call volume, 24/7/365. . You can get a trained receptionist to make appointments for incoming patients, record and deliver new patient information, and forward emergency calls to the right practitioners. All without the distraction.

Service 52

Service Healthcare BPO Outsourcing 52

Magellan Solutions

JUNE 3, 2021

Best practices in setting up your B2B telesales or B2B cold calling services are the following: Ask the Right Questions. Asking these questions will help you set measurable metrics applicable to your business. . Set the Appropriate Lead Sample Size. Most B2B telemarketing providers often deal with smaller sample sizes.

Efficiency 52

Efficiency Right-Sizing Sales Outsourcing 52

Magellan Solutions

MAY 2, 2024

The global BPO market is projected to reach $525 billion by 2030 , growing at over 9% annually. By leveraging global talent, you can assemble the right team to support your business needs, regardless of geographical location. One popular tactic is outsourcing to other countries to make operations more efficient.

Offshoring 52

Offshoring Outsourcing Call Center Right-Sizing 52

Magellan Solutions

SEPTEMBER 10, 2019

Call center outsourcing is a business activity of subcontracting call center services like customer care and sales-related tasks. A call center provider handles all customer requests from inquiries, bookings to refunds, inbound to outbound, catering to businesses of all shapes and sizes. How Outsourcing Helps Your Business.

Call Center 49

Call Center Outsourcing Contact Center Outsourcing Out-Tasking 49

Magellan Solutions

OCTOBER 26, 2021

All these while keeping your data and information secure, of course with the right partner. . Like with Magellan Solutions , we focus on the project’s sustainability, regardless of size and duration of the project. Contact us today and let our Business Development Manager create the best solution for you. TALK TO US!

Outsourcing 52

Outsourcing IT Outsourcing E-Commerce Cybersecurity 52

Magellan Solutions

JULY 5, 2021

As a result, it might be hard for any start-up business owner to look for the right BPO company for their operation. . After all, low pricing is the main reason why business owners choose to outsource their function to an offshore BPO company. However, SMEs require a special system compared to big corporations.

Call Center 40

Call Center BPO Outsourcing Customer Service 40

Magellan Solutions

MAY 15, 2024

With access to the proper tools, employees can concentrate on developing new ideas, testing different methods, and boosting business development. Choosing the Right IT Support in Business Modern businesses must make informed decisions when choosing IT support services, as they play a vital role.

Cybersecurity 52

Cybersecurity E-Commerce Outsourcing Efficiency 52