Premier BPO

MAY 16, 2023

C&CC Key Takeaways: Delivering a breakout session on “Co-Sourcing vs. Outsourcing – How to Maximize Your Partner Relationship”, Premier BPO leadership also shared insider takeaways from the two-day exhibition. Companies are looking to improve customer service and still finding it hard to reach the right talent to scale.

Co-Sourcing 130

Co-Sourcing BPO Call Center Customer Support 130

Premier BPO

APRIL 18, 2023

Event Overview: Call & Contact Center Expo 23 USA is the leading customer service, business intelligence, and contact center networking event. This year’s focus is Maximizing Customer Experience through Digital Transformation. We will be showcasing at Booth #4047 with our leadership team in attendance.

Co-Sourcing 130

Co-Sourcing Outsourcing BPO Sourcing 130

Premier BPO

JUNE 18, 2024

Building customer loyalty and driving revenue are vital considerations for any business. So, to fulfill these considerations, companies need to deliver Customer Satisfaction through Customer service excellence. Failure to do so results in customer dissatisfaction, churn, and missed revenue opportunities.

BPO 130

BPO Co-Sourcing Out-Tasking Outsourcing 130

Premier BPO

FEBRUARY 28, 2024

About the Webinar Addressing the critical need for exceptional customer service in today’s market, this webinar tackles the alarming reality that less than 50% of customers believe they receive good service. This disconnect poses a significant threat to brand loyalty and ultimately, your bottom line.

Co-Sourcing 130

Co-Sourcing BPO Service Customer Service 130

Premier BPO

AUGUST 19, 2021

To help with that, Premier BPO has created our very own collection of Outsourcing terms to help anyone easily converse like an expert. . The practice of contracting out or delegating to an external or third-party company for resources or services to perform your internal day-to-day company functions. Co-Sourcing.

BPO 130

BPO Outsourcing Call Center Offshoring 130

Premier BPO

SEPTEMBER 8, 2023

Discover the secrets of how successful companies adapt swiftly to evolving customer demands A long-standing SOCAP partner, Premier BPO will be hosting the First-Timers’ event again this year and will be in attendance at the SOCAP IMPACT Awards Gala; set to conclude the three-day symposium.

Co-Sourcing 130

Co-Sourcing BPO Retail Advisory 130

Premier BPO

MARCH 29, 2023

I joined Premier BPO as the CEO in 2022 and as I come up on my premier year anniversary, I wanted to share some observations and notes. Our COO calls this “co-sourcing”. Our IT outsourcing unit continues to raise its value with custom software development and more recently, AI and Chat GPT-related services.

Co-Sourcing 130

Co-Sourcing BPO Supply Chain Management Outsourcing 130

Premier BPO

SEPTEMBER 21, 2023

As a longstanding SOCAP member, Premier BPO once again took the initiative to host the First-Timers’ event this year and attended the closing SOCAP IMPACT Awards Gala, marking the conclusion of the three-day symposium. Watch the live video of Premier BPO receiving the award here: www.youtube.com/watch?

BPO 130

BPO Co-Sourcing Customer Service Collaborations 130

Premier BPO

OCTOBER 28, 2022

This year’s Indy Fall symposium saw Premier BPO return as the orientation hosts for First. This is a win-win solution that Premier BPO offers and it comes with its own set. Premier BPO operates a combination of on-site and WFH employees within its blended workforce. About Premier BPO. every year. time attendees.

Co-Sourcing 130

Co-Sourcing BPO Healthcare Call Center 130

Premier BPO

OCTOBER 12, 2022

SOCAP International is a global customer care organization that helps CX professionals with career development and client-centric organizations with thought leadership and community forums. This year SOCAP hosted the Indy Fall Symposium SOCAP 2022 in Indianapolis, with Premier BPO returning as a First Timer’s Orientation sponsor.

BPO 130

BPO Co-Sourcing Call Center Outsourcing 130

Premier BPO

APRIL 18, 2023

Event Overview: Call & Contact Center Expo 23 USA is the leading customer service, business intelligence, and contact center networking event. This year’s focus is Maximizing Customer Experience through Digital Transformation. We will be showcasing at Booth #4047 with our leadership team in attendance.

Co-Sourcing 100

Co-Sourcing Outsourcing BPO Sourcing 100

Premier BPO

AUGUST 30, 2024

4 Offshore Co-Sourcing: The Ultimate Team Booster Offshore staff augmentation involves engaging third-party service providers from other countries to support the in-house employees. Common Misconceptions About Offshore Co-Sourcing Numerous businesses and management experts remain unclear about offshore staff augmentation.

Offshoring 130

Offshoring Co-Sourcing Labor Costs Outsourcing 130

Premier BPO

APRIL 13, 2023

This recap is based on the live stream with Dave Shapiro, a 30-year industry veteran in outsourcing, and chief operating officer at Premier BPO. The opposite is true in the case of many outsourcing BPOs and Co-sourcing partners like Premier BPO. to help them acclimatize. time zones.

Outsourcing 130

Outsourcing Offshoring Co-Sourcing BPO 130

Premier BPO

MAY 12, 2022

Last week SOCAP hosted its much-anticipated CX Spring Symposium 2022 – Discovering New Pathways, sharing pandemic-transformation discoveries on the same topic, in which Premier BPO was a sponsor partner. Premier BPO Takeaways from SOCAP Spring Symposium. Premier BPO Expert Insight. The W.I.S.E.R Traditionalist. Cosmopolitan.

BPO 130

BPO Co-Sourcing Insurance Automation 130

Premier BPO

MARCH 29, 2023

The event also featured the SSON North American Impact Awards Gala honoring the ‘best-in-class’ Global Business Services (GBS) providers. Premier BPO was a sponsor at the event and showcased at booth #108. About Premier BPO seeks to be a seamless extension of its client’s business processes.

Shared Services 100

Shared Services Service Co-Sourcing BPO 100

Premier BPO

OCTOBER 23, 2024

1 However, the growing complexity of data ecosystems, with multiple sources, formats, and technologies, presents significant challenges in aggregating and understanding this valuable asset. Extract : Pulls data from different sources, including databases, flat files, cloud services, etc. What is ETL?

Co-Sourcing 130

Co-Sourcing Streamline Operations Government Analytics 130

Premier BPO

NOVEMBER 22, 2024

By working with a strategic co-sourcing partner , companies can mitigate risks, protect their reputation, and maintain operational continuity. Whether addressing a localized issue or managing a global product recall, expert co-sourcing partners ensure smooth execution while maintaining business continuity.

Outsourcing 100

Outsourcing Management Co-Sourcing Regulations 100

Simplr

DECEMBER 15, 2021

Simplr’s CMO Daniel Rodriguez and Zendesk’s Senior Manager of Co-Sourcing Timothy Esbe shared best practices for how to overcome common CX staffing hurdles you’ll likely confront this holiday season (and beyond) in a webinar we co-hosted on How to Overcome CX Team Turnover, Understaffing, Seasonality & More. .

Co-Sourcing 98

Co-Sourcing Right-Sizing Jobbing Sales 98

Groove Technology

SEPTEMBER 6, 2022

When hiring personnel for startups, managers frequently use GEOs to swiftly and effectively source international candidates. Business Process Outsourcing (BPO) is a typical illustration of outsourcing: This includes, for instance, the outsourcing of payroll, IT, human resources, and accounting.

Payroll 130

Payroll Human Resources Administrative Outsourcing 130

Magellan Solutions

APRIL 5, 2021

Just like the Fortune 500, SMEs also have needs that a BPO company can provide. Here are some of the services you can get from call center Philippines. Customer Service. This is one of the most popular call center services in the Philippines. Telemarketing Service. Your employee can only do so much.

Call Center 52

Call Center Outsourcing BPO Offshoring 52

VXI

MARCH 2, 2023

To source in today’s competitive labor market, companies are having to stretch their operating budgets, spending more on recruitment, compensation, and training to overcome staffing and skill shortages – with no end in sight. Access to larger talent pools and specialized skillsets Even before the pandemic and the Great Resignation, U.S.

Outsourcing 52

Outsourcing Co-Sourcing Third Party Outsourcing Robotics Process Automation 52

VXI

MARCH 2, 2023

To source in today’s competitive labor market, companies are having to stretch their operating budgets, spending more on recruitment, compensation, and training to overcome staffing and skill shortages – with no end in sight. Access to larger talent pools and specialized skillsets Even before the pandemic and the Great Resignation, U.S.

Outsourcing 52

Outsourcing Co-Sourcing Third Party Outsourcing Robotics Process Automation 52

Premier BPO

MAY 24, 2023

Also touching upon common misconceptions regarding offshoring, the Premier BPO COO presented interesting viewpoints alongside other panelists. Key Takeaways of SOCAP Spring Symposium 23 Symposium speakers shared knowledge and insights playing a pivotal role in shaping the customer and consumer care future.

Offshoring 130

Offshoring BPO Outsourcing Co-Sourcing 130

Premier BPO

OCTOBER 23, 2024

1 However, the growing complexity of data ecosystems, with multiple sources, formats, and technologies, presents significant challenges in aggregating and understanding this valuable asset. Extract : Pulls data from different sources, including databases, flat files, cloud services, etc. What is ETL?

BPO 245

BPO Co-Sourcing Streamline Operations Government 245

Premier BPO

NOVEMBER 22, 2024

By working with a strategic co-sourcing partner , companies can mitigate risks, protect their reputation, and maintain operational continuity. Whether addressing a localized issue or managing a global product recall, expert co-sourcing partners ensure smooth execution while maintaining business continuity.

Outsourcing 100

Outsourcing Management Co-Sourcing BPO 100

Premier BPO

FEBRUARY 28, 2025

To address the multifaceted challenges of product recalls, companies must adopt a co-sourcing approach that integrates expert recall management with tailored, end-to-end solutions. A co-sourcing approach through contact centers ensures that specialized resources are deployed to maintain business continuity.

Co-Sourcing 130

Co-Sourcing Management Sourcing Analytics 130

Premier BPO

FEBRUARY 13, 2025

5 Premiers co-sourcing model helps businesses seamlessly align workforce strategies for future success. Our co-sourcing model integrates directly into our clients’ operations, ensuring that recruiting, onboarding, and training strategies are tailored to their unique needs.

Co-Sourcing 130

Co-Sourcing Analytics Collaborations Sales 130

Premier BPO

MARCH 20, 2025

24/7 Operational Continuity & Global Support Premier provides round-the-clock service support in multiple languages and time zones, ensuring seamless business operations. Whether its IT support, customer service , or back-office processing, we ensure that businesses never experience downtime.

Outsourcing 130

Outsourcing Service E-Commerce Reduced Costs 130