Magellan Solutions

DECEMBER 11, 2023

In the early 2000s, call centers were booming, and Etelecare was creating waves in the BPO industry. He observed that call centers catered to Fortune 500 and 1000 companies. Frederick thought, “How about a BPO business focusing on the economy’s unsung heroes: small and medium-sized businesses (SMEs)?

Call Center 52

Call Center BPO Offshoring Accounting 52

Magellan Solutions

JUNE 18, 2020

FinTech outsourcing is a business strategy employed by financial technology companies. Here, a company hires a third party service provider to handle part of their operations. This move helps them reduce the workload for their in-house team, and lets the company focus on core activities. Legal services. Human Resources.

Outsourcing 52

Outsourcing Call Center BPO Right-Sizing 52

Neo Group

AUGUST 22, 2022

Neo Group recently published a detailed study of ESG adoption (Environmental, Social, and Governance) across a select group of BPO and IT providers. ESG is more important than ever, particularly when selecting a supplier for IT services or a BPO function such as customer service. ESG is also becoming more important for investors.

Service 52

Service BPO Research Outsourcing 52

Neo Group

AUGUST 16, 2022

Neo Group recently published a detailed study of ESG adoption (Environmental, Social, and Governance) across a select group of BPO and IT providers. ESG is more important than ever, particularly when selecting a supplier for IT services or a BPO function such as customer service. ESG is also becoming more important for investors.

Service 52

Service BPO Research Outsourcing 52

Magellan Solutions

APRIL 22, 2024

Magellan Solutions, a leading BPO company, emphasizes the need for flexibility and adaptability to overcome these challenges. contact-form-7] Magellan Solutions - Call Center | BPO | KPO | Outsourcing Speed : Moderation must be efficient to ensure real-time compliance without hindering user experience. TALK TO US!

BPO 52

BPO Out-Tasking Call Center Automation 52

Premier BPO

NOVEMBER 10, 2021

82% of top companies focus on the human experience with digital technology. A BPO partner can not only bring about cost savings, but also contribute new methodologies, processes, and approaches to expand your CX to new horizons. The post Five Emerging Customer Experience (CX) Trends 2022 appeared first on Premier BPO.

BPO 52

BPO Outsourcing Analytics Company Focus 52

Magellan Solutions

AUGUST 1, 2021

These organizations act as the remote faces of the companies they represent. That is why big companies focus on the quality of skills and training because BPOs represent their brand. SMEs should take note how big companies tackle this — they study their direction.

Outsourcing 52

Outsourcing Call Center BPO Right-Sizing 52

Groove Technology

SEPTEMBER 26, 2024

It's suitable for companies focusing entirely on their core business while leaving secondary functions to specialists. KPMG's Global IT-BPO Outsourcing Survey 2022 reported that 47% of companies faced difficulties in “knowledge transfer and retention” when outsourcing software development work.

Software 130

Software Outsourcing Offshoring Nearshoring 130

Neo Group

AUGUST 22, 2022

Neo Group recently published a detailed study of ESG adoption (Environmental, Social, and Governance) across a select group of BPO and IT providers. ESG is more important than ever, particularly when selecting a supplier for IT services or a BPO function such as customer service. ESG is also becoming more important for investors.

Service 40

Service BPO Research Outsourcing 40

Magellan Solutions

FEBRUARY 24, 2022

” A BPO company takes care of all marketing, inbound, and outbound calls. All these while giving you hiring, training of agents, and providing real-time reports with the use of sophisticated BPO technology. Companies outsource isn’t just one reason, but rather a lot. Company Focus.

Sales 40

Sales Outsourcing BPO Out-Tasking 40

Pure Moderation

MAY 21, 2021

One of the top Customer service outsourcing companies: Pure Moderation’s office. Back Office Betties is a virtual receptionist and virtual assistant company focused specifically on the legal sector. Back Office Betties customer service outsourcing.

Customer Service 94

Customer Service Outsourcing Service Customer Support 94