Exploring South Africa’s CX Services Potential: Your Gateway to Exceptional Customer Experiences
Everest Group
SEPTEMBER 14, 2023
English is the primary language utilized for BPO services in Cape Town, although there is also a significant Afrikaans-speaking population. Its skilled and diverse workforce, supported by reputable universities, makes it an appealing choice for outsourcing, accounting for 13% of South Africa’s contact center jobs.
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