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What Is Back Office and Front Office in Business Process Outsourcing?

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Both terms refer to various business functions performed within an organization, but to understand the difference between Front-office and Back-office in a BPO, we must first define what does ‘BPO’ stand for? When you outsource to typically low-cost international locations with additional redundancy; it is called offshoring.

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4 Ways Hybrid Work Can Solve Talent Challenges

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Outsourced onshore or offshore workers serve as an extended team, fitting in seamlessly with the new hybrid work environment. Moreover, outsourcing, particularly through offshoring, allows companies to gain access to globally skilled talent, especially if there is a crunch in the domestic pool.