Magellan Solutions

MARCH 13, 2024

Cost Savings Tapping into lower labor costs in offshore regions allows companies to reduce expenses and improve their bottom line. Companies hire local or nearby service providers for IT support, payroll, logistics, marketing, legal consulting, and facilities management.

Offshoring 105

Offshoring Outsourcing Out-Tasking Labor Costs 105

Magellan Solutions

MAY 3, 2022

Because of the high unit cost of its internal call centers, Entergy decided to outsource its customer care operations to an American BPO company. Through this initiative, Entergy was able to reduce telco costs, minimize repeat callers, implement different customer care programs, and provide 24/7 service coverage.

Call Center 81

Call Center Outsourcing Offshoring Banking 81

Intugo

MAY 31, 2024

Call Center Solutions For Small Business: A Vital Guide for Operational Efficiency and Cost Savings Establishing a Business Process Outsourcing (BPO) call center is a significant strategic decision for any company. The right location can lead to operational efficiency, cost savings, and customer satisfaction.

Call Center 40

Call Center Efficiency BPO Labor Costs 40

Magellan Solutions

MAY 6, 2020

Because of the high unit cost of its internal call centers, Entergy decided to outsource its customer care operations to an American BPO company. Through this initiative, Entergy was able to reduce telco costs, minimize repeat callers, implement different customer care programs, and provide 24/7 service coverage.

Call Center 52

Call Center Outsourcing Offshoring Banking 52