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During Shared Services & Outsourcing Week (SSOW), March 20-23, in Orlando, “The G6 BPO Debate” tackled thought-provoking and challenging questions associated with BPO’s impact on GBS. Are you entrenched in the ongoing battle between GlobalBusinessServices (GBS) and outsourcing?
Macroeconomic changes, talent shortages, and evolving trends, including technological advancements, have businesses increasingly relying on outsourcing as a strategy. These tools encompass a wide range of technologies requiring deep expertise in areas where your business is unlikely to have the team to accomplish this. References 1.
Business process outsourcing, or BPO, is a crucial subject for GlobalBusinessServices (GBS), but sadly, it runs the risk of being underappreciated. BPOservice providers have risen up the value chain and into many different functions in the previous ten years, including finance, supply chain, HR, and IT.
IST The globalbusinessservices (GBS) model is currently facing challenges, including the need for more skilled, project-ready talent, the ability to attract and retain talent, and cost pressures. Live Webinar The State of GBS: Opportunities and Success Strategies for GBS Leaders November 28, 2023 | 9 a.m. CST | 10 a.m.
IST GBS (GlobalBusinessServices) organizations have established themselves as strategic partners for the enterprise – playing a pivotal role in identifying avenues of growth and creating momentum for forward-looking and innovative change. CST | 10 A.M. EST | 3 P.M. GMT | 8:30 P.M. Who should attend?
This year’s event was held from March 23 rd to 26 th under the theme of “Leading Shared Services into the Future”. The week featured prize-winning speakers and GlobalBusinessServices giants. Premier BPO was a sponsor at the event and showcased at booth #108.
What is the latest on the procurement outsourcing service provider landscape? Global sourcing managers BPO leaders Heads of GlobalBusinessServices organizations and Shared Services Enterprise CPOs Procurement leaders. Who should attend? Vice President. Shirley Hung. Vice President. Michel Janssen.
Case #1: Assisted a top 10 service provider in identification of GlobalBusinessService / captive targets for acquisition/carve-outs. Case #2: Identifying best-fit European locations for new delivery center set-up for a global IT-BPOservice provider.
How relevant is cost optimization as a value lever in the current recessionary environment? What are the pragmatic steps enterprises can take to maximize value realization? Who should attend?
From any vantage point, COVID was good to the globalbusinessservices (GBS) model. Show the enterprise how to work globally? Outsourcing relationships will continue to morph: The days of shipping 3000 jobs to your favorite BPO provider will continue to sunset in favor of more strategic, even temporal relationships.
As a result of these concerns, global leaders adopted a more cautious stance going into this year, according to Everest Group’s annual Key Issues survey of over 200 global leaders across industry enterprises, GlobalBusinessServices (GBS) centers , and providers.
The next normal in business sees shared-services morphing into globalbusinessservices (GBS) – but whatever the level of operations – these organizations share the same concerns. Change is certain, and businesses are working hard to emerge stronger from the pandemic and be ready for whatever curves lie ahead.
Contact BPO, a customer service call centre serving international markets notably in the US and Canada, and part of AlefBet Holdings group, has a focused impact sourcing strategy of recruiting and employing disadvantaged and disabled South African youth throughout their operations in Johannesburg and Cape Town.
Join this webinar as our panel of pricing experts analyze the significant trends of 2024 and offer a forward-looking view on IT and BPOservices pricing for 2025. How has the cost of delivering IT and BPOservices and pricing changed in 2024? What questions will the webinar answer? Who should attend?
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