Everest Group

MAY 12, 2022

Everest Group research validates growing business case for impact sourcing—offering enterprises alternative talent sources while making this world a better place to live in. Impact sourcing workers deliver a reliable quality of service and, in many cases, very unique and valuable talents and perspectives.

Impact Sourcing 52

Impact Sourcing Sourcing E-Commerce Research 52

Everest Group

JANUARY 17, 2024

Learn the influence of Generation AI and Large Language Models (LLMs) on impact sourcing and the challenges hindering their adoption.

Impact Sourcing 59

Impact Sourcing Sourcing Marketing Engineering 59

Everest Group

MARCH 21, 2022

Impact sourcing is a business imperative that will not only help companies reach new talent pools but also offer opportunities to marginalized communities and populations, especially women. Empowering women through impact sourcing.

Impact Sourcing 52

Impact Sourcing Sourcing Sales Jobbing 52

Customer Serv Outsource Smarter

DECEMBER 16, 2022

If 2020 and 2021 were years of change, transformation, and tumult in the business process outsourcing (BPO) world, how do we describe 2022 ? So, what’s in store for 2023 in our beloved BPO industry? The nearshore region consists of 26 countries throughout Latin America and the Caribbean that offer BPO services to U.S.

BPO 52

BPO Outsourcing Nearshoring Call Center 52

ScaleHub

NOVEMBER 23, 2021

We’re proud to say that the next BPO in our BPO Crowd Boost series is not only a stellar start-up organization, but one that expands ScaleHub’s reach into another promising region for data processing services—Africa. Apart from a dynamic region, this BPO’s work is based in elevating a crucial cause. Introducing: UPSource.

BPO 52

BPO Data Entry Impact Sourcing Government 52

Raya Contact Center

JUNE 6, 2022

Also, RAYA CX’s role in developing the community through youth skill development programs and impact sourcing. He ended the talk with details on our expansion plans into new markets that are in motion and the role ITIDA plays in developing, supporting, and marketing the ICT and outsourcing sector in Egypt.

BPO 98

BPO Call Center Impact Sourcing Analytics 98

Everest Group

MAY 2, 2024

CPOs / heads of procurement, CIOs, CTOs Category managers Indirect and strategic sourcing leaders Heads and buyers of outsourced services IT and BPO department leaders Supplier management leaders GBS leaders managing IT and BPO outsourcing contracts Service providers’ sales leaders Service providers’ country heads Victoria Folbigg CEO Folbigg Consulting (..)

Sourcing 59

Sourcing Service Strategic Sourcing BPO 59

Everest Group

SEPTEMBER 14, 2023

With robust telecommunications and widespread internet connectivity, businesses can efficiently run contact center operations Impact sourcing focus: South Africa offers companies a chance to meet impact sourcing goals while remaining cost-effective.

Service 69

Service Impact Sourcing Contact Center Outsourcing Government 69

Everest Group

DECEMBER 2, 2021

To learn more about why your organization should pay attention to supplier diversity, Impact Sourcing (IS), and Diversity, Equity, and Inclusion (DE&I), read on. Thus, impact sourcing is impactful sourcing – for the bottom line too! What do these terms mean?

Impact Sourcing 52

Impact Sourcing BPO Sourcing Business Process Outsourcing 52

Everest Group

JUNE 22, 2023

Our speakers will discuss: The CXM industry’s performance in the first half of 2023 The potential impact of next-generation technologies, such as Generative AI, on CXM Major M&A activities in CXM Key considerations for enterprises and service providers in the current market scenario Who should attend?

Impact Sourcing 52

Impact Sourcing BPO Sales Outsourcing 52

Everest Group

AUGUST 9, 2022

Head of Trust & Safety Head of content moderation CHROs and heads of HR Sustainability leaders Head of outsourcing Global sourcing managers BPO leaders. Principal Analyst for Impact Sourcing and Sustainability. Abhijnan Dasgupta. Practice Director.

Sourcing 52

Sourcing Impact Sourcing BPO Government 52

SourceFit

NOVEMBER 4, 2014

DOST’s Rural Impact Sourcing program also aims to teach individuals in rural areas to acquire ICT skills and build start-ups. Related Post: – Metro Manila Beats Mumbai – Philippine BPO’s growth for Q1 and the rest of the year. The post Next Wave Cities to Drive Philippine BPO Growth appeared first on.

BPO 40

BPO Call Center Impact Sourcing Offshoring 40

Everest Group

MARCH 22, 2022

CIOs CTOs CDOs IT and BPO leaders Sourcing leaders Strategy leaders GBS leaders. Parul Jain. Practice Director. David Rickard. Vice President. Ricky Sundrani. Vice President.

Service 52

Service Impact Sourcing BPO Sourcing 52

Intelligent Sourcing

MAY 30, 2023

This white paper is a guide for business process outsourcing (BPO) professionals on Environmental, Social, and Governance (ESG), with a particular focus on Social Sustainability in outsourcing. We will explore wider ESG drivers and frameworks, digging into Social Sustainability imperatives for BPO providers and their clients.

Outsourcing 52

Outsourcing Business Process Outsourcing BPO Sourcing 52

SourceFit

OCTOBER 24, 2014

The Department of Science and Technology (DOST) expects revenues of BPO companies in the Philippines to increase to $18 billion by the end of 2014 due to its “Next Wave Cities” program. The program also aims to roll out information campaigns on the country’s BPO services that go beyond voice and contact support.

Offshoring 40

Offshoring Outsourcing BPO Impact Sourcing 40

SourceFit

JUNE 16, 2015

DOST-ICTO will also leverage rural impact sourcing to generate job opportunities for locals, with the focus on tapping online platforms like oDesk and Upwork. The agency has already requested a P40 million budget for rural impact sourcing, but it is still pending at the Department of Budget and Management.

Outsourcing 40

Outsourcing Impact Sourcing Offshoring Government 40

Intelligent Sourcing

MAY 9, 2023

Contact BPO, a customer service call centre serving international markets notably in the US and Canada, and part of AlefBet Holdings group, has a focused impact sourcing strategy of recruiting and employing disadvantaged and disabled South African youth throughout their operations in Johannesburg and Cape Town.

Impact Sourcing 52

Impact Sourcing Global Business Services Sourcing Service 52

Everest Group

OCTOBER 10, 2023

Procurement Outsourcing (PO) – Services Procurement Outsourcing (PO) providers are seen as strategic partners by organizations and are playing a critical role in helping them navigate the challenges posed by macroeconomic uncertainties and inflationary pressures by driving cost reduction and enhancing efficiencies.

Outsourcing 75

Outsourcing Service Sourcing Payroll 75

Everest Group

JANUARY 17, 2024

Attrition rates among impact workers continue to be lower than non-impact workers, indication higher employee commitment among the impact workers.

Marketing 52

Marketing Impact Sourcing Engineering Sourcing 52