Magellan Solutions

MARCH 5, 2023

Filipinos have earned a spot for providing excellent BPO services. No wonder western countries like the United States and Australia chose to outsource customer services and technical support to them. The influx of BPOs increases yearly, extending from large contact centers to home-based BPOs.

Shared Services 98

Shared Services Service BPO Business Process Outsourcing 98

Premier BPO

MARCH 29, 2023

Shared Services and Outsourcing Week (SSOW) is the industry’s leading collaborative event that brings together professionals, leaders, and experts from various industries and backgrounds to share their best practices every year. The week featured prize-winning speakers and Global Business Services giants.

Shared Services 100

Shared Services Service Co-Sourcing BPO 100

Magellan Solutions

MARCH 27, 2023

Source: Magellan Solutions In 2023, global outsourcing spending may reach US$731 billion, according to Deloitte’s Outsourcing and Shared Services 2019-2023 Report. Spending on business process outsourcing (BPO) is anticipated to reach US$212 billion in 2023, up by 19% from 2019.

Outsourcing 86

Outsourcing Business Process Outsourcing Out-Tasking E-Commerce 86

Auxis

NOVEMBER 12, 2021

Why outsourcing accounting is clear: it enables CFOs to reduce costs, improve productivity and efficiency, alleviate the industry’s talent crunch , and increase their internal focus on more strategic activities.

Accounting 98

Accounting Outsourcing Finance Reduced Costs 98

Magellan Solutions

MARCH 5, 2023

What Is a Service Level Agreement? One way companies streamline their operations and reduce costs is by outsourcing non-core tasks like customer service and technical support to offshore call centers through business process outsourcing and shared services. That’s what this article will discuss in detail.

Service 98

Service Administrative Outsourcing Right-Sizing 98

Magellan Solutions

MARCH 20, 2020

When you outsource your order taking service to a call center, you can give a better experience to your customers. Reduced costs. Offshore outsourcing destinations cost cheaper. BPO companies offer different business models. If you only need one or two agents, you might want to consider the shared services.

Call Center 52

Call Center BPO Outsourcing Customer Service 52

Magellan Solutions

MAY 3, 2022

The management believed that it would help the company in reducing costs while maintaining and enhancing the quality of customer service. The financial institution has its shared services and many other regional hubs in the Philippines. HSBC Holdings. Procter & Gamble .

Call Center 81

Call Center Outsourcing Offshoring Banking 81