Everest Group

NOVEMBER 23, 2023

Live webinar Forward-looking Sourcing for 2024: Outsourcing, Location, and Pricing Strategies in APAC November 23, 2023 | 11 a.m. What location strategies are sourcing leaders planning to adopt in 2024 to achieve increased value from their service provider portfolio? IST | 1:30 p.m. SGT | 2:30 p.m. JST | 4 p.m. Who should attend?

Sourcing 162

Sourcing Outsourcing Strategic Sourcing BPO 162

Premier BPO

SEPTEMBER 10, 2024

To successfully implement this, an organization must identify key data sources and work towards defining relevant KPIs and metrics. 2 Ensure Data Quality and Governance Without good governance, your teams end up spending 30% of their time on non-value-added tasks such as data sourcing, processing, cleanup, and manual reporting.

BPO 244

BPO Co-Sourcing Government Efficiency 244

Premier BPO

JUNE 14, 2024

To transform its operations and customer experience, the client partnered with Premier BPO, a leading provider of tailored knowledge process solutions across diverse industries. The client researched many different BPOs before deciding to partner with Premier BPO. Premier BPO’s leadership is responsive and easy to work with.

Outsourcing 246

Outsourcing BPO Co-Sourcing Streamline Operations 246

Premier BPO

JUNE 28, 2024

As per Premier BPO’s insights from the Forrester report , the consumer perception of CX quality is significantly declining, especially regarding effectiveness, ease, and emotional connection. This becomes a source of great dissatisfaction for consumers.

BPO 242

BPO Co-Sourcing Research Labor Costs 242

Premier BPO

OCTOBER 8, 2024

Extract, Transform, and Load (ETL) complements EDI by extracting data from various sources, transforming it into a usable format, and loading it into a central system like a data warehouse. Premier BPO also provides continuous monitoring and maintenance of integration systems. Premier BPO goes beyond just managing your databases.

BPO 245

BPO Co-Sourcing Outsourcing Efficiency 245

Premier BPO

JULY 12, 2024

Premier BPO Empowering CX Transformations Since 2003, Premier BPO has delivered exceptional client value, consistently exceeding industry benchmarks with an 85% client CSAT and an NPS score 20% higher than average. Partner with Premier BPO and leverage AI-powered tools optimized for your needs to achieve significant revenue growth.

Healthcare 246

Healthcare Efficiency BPO Insurance 246

Premier BPO

AUGUST 2, 2024

The Case for Premier BPO Premier BPO, for over two decades, ensured that our clients benefit from our award-winning approach , delivering customized digital transformation solutions across various services, from contact centers and back-office services to IT and digital marketing. Co-create the future with PremierTech Solutions.

Outsourcing 244

Outsourcing Co-Sourcing BPO Global Outsourcing 244

Premier BPO

JUNE 28, 2024

Premier BPO’s AI Lab: Bridging Technology and Superior CX Premier BPO is at the forefront of CX innovation in the ever-evolving technological landscape. Premier BPO is committed to pioneering innovative technology solutions that tackle customer pain points, elevate satisfaction, and drive operational efficiency.

Customer Service 246

Customer Service BPO Service Co-Sourcing 246

Premier BPO

AUGUST 16, 2024

How Tech-Enabled Outsourcing Helps to Overcome Barriers to Gen AI Adoption Since 2003, Premier BPO has delivered exceptional client value, consistently exceeding industry benchmarks with an 85% client CSAT and an NPS score 20% higher than average.

Outsourcing 237

Outsourcing BPO Co-Sourcing Labor Costs 237

Everest Group

AUGUST 9, 2024

In this report, we examine autonomous sourcing technology solutions and share detailed provider profiles, analyzing their capabilities and solutions across sourcing activities.

Sourcing 130

Sourcing Automation Marketing BPO 130

Premier BPO

OCTOBER 1, 2024

How Effective Database Management Fuels Decision-Making and Innovation A well-structured database management system provides the foundation for managing data from various sources and gleaning relevant insights crucial to your decision-making process by ensuring data is accessible in real-time.

Management 240

Management BPO Co-Sourcing Government 240

Premier BPO

JUNE 7, 2024

To underscore how an external partner well versed in Tech-related expertise can improve operational efficiency, resulting in significant cost savings, improved scalability, and exceptional customer service, we will demonstrate Premier BPO’s collaborative approach and customized solutions to help the client transform their Help Desk Services.

Outsourcing 244

Outsourcing Co-Sourcing BPO Operational Costs 244

Everest Group

JANUARY 8, 2025

What are the sourcing best practices to incentivize supplier behavior and drive better innovation and governance? CIOs, CTOs, COOs Business heads IT/BPO strategy heads, department heads Head of outsourcing, global sourcing mangers Procurement managers, vendor managers Senior marketing executives AR teams Who should attend?

Banking 130

Banking Insurance BPO Government 130

Everest Group

MARCH 17, 2023

By working together, employers, training institutions, the government, and other stakeholders can create a sustainable and inclusive impact sourcing movement in India that empowers the rural population and drives overall social transformation. What is impact sourcing?

Impact Sourcing 130

Impact Sourcing Sourcing BPO Government 130

Everest Group

AUGUST 9, 2022

Sustainable Moderation: The “Impact” of “Sourcing” on Trust & Safety. With the demand for this skill skyrocketing, it is now imperative that organizations look to emerging geographies to source talent. With the demand for this skill skyrocketing, it is now imperative that organizations look to emerging geographies to source talent.

Sourcing 130

Sourcing Impact Sourcing BPO Government 130

Everest Group

JUNE 27, 2023

LIVE WEBINAR Pricing and Outsourcing Trends: Navigating Uncertainties in Services Sourcing from APAC June 27, 2023 | 11 a.m. What location and talent strategies are sourcing leaders adopting to overcome increasing uncertainties? IST | 1:30 p.m. SGT | 2:30 p.m. JST | 3 p.m. What are the pricing trends and forecasts in APAC?

Sourcing 130

Sourcing Outsourcing Service Strategic Sourcing 130

Premier BPO

OCTOBER 3, 2023

Event Information: – Event Name: ICMI Contact Center Expo – Date: October 16 th – 19 th , 2023 – Location: Orlando, FL, Loews Royal Pacific Resort Join Premier BPO – Your Trusted Outsourcing Partner: At ICMI Contact Center Expo, you’ll have the chance to meet our team of outsourcing specialists.

BPO 130

BPO Co-Sourcing Outsourcing Customer Service 130

Everest Group

SEPTEMBER 30, 2024

Development, GBS executive vice president, General counsel, Corporate & legal affairs, VP GBS control and planning Head of workforce strategy Sourcing & vendor management leaders, IT sourcing, VPs of indirect procurement, Heads of outsourcing CoEs, VMO and supplier management, Category leaders for professional services, BPO, and technology (..)

BPO 245

BPO Sourcing Design Outsourcing 245

Everest Group

SEPTEMBER 12, 2024

Critical contractual aspects for gen AI sourcing Ensuring robust contractual clauses in service agreements is paramount for the success of any partnership involving gen AI solutions. Contracts must explicitly define the sources of data—whether they are server logs, IT service management (ITSM) ticket dumps, or other proprietary datasets.

BPO 130

BPO Sourcing Business Process Outsourcing Outsourcing 130

Everest Group

AUGUST 9, 2024

In this report, we examine the importance of sustainability in IT sourcing, IT sourcing leaders’ role in driving sustainability, and a roadmap for sustainable IT procurement.

Sourcing 147

Sourcing Marketing BPO Outsourcing 147

Premier BPO

APRIL 18, 2023

Premier BPO Exhibit: Learn how to elevate your customer experience and streamline your operations with Premier BPO. Speaking Session: Our executives will also share success stories in a session about how we have helped our clients “Maximize their partner relationship through co-sourcing versus outsourcing”. Don’t miss out!

BPO 130

BPO Co-Sourcing Outsourcing Sourcing 130

Everest Group

MAY 1, 2023

Seeing impact sourcing in action at Vindhya e-Infomedia validated to Everest Group that this growing business practice is more than a feel-good story but a win-win for individuals, companies, and communities. Highlights of the trip were meeting Vindhya e-Infomedia Founder and Managing Director Pavithra Y. The team was truly inspired!

Impact Sourcing 130

Impact Sourcing Sourcing Jobbing BPO 130

Premier BPO

OCTOBER 9, 2023

As the anticipation builds for this exciting event, Premier BPO is thrilled to be part of and exhibiting at the expo. Top 10 Sessions Recommended by Premier BPO: 1. Premier BPO is one of the finalists in two separate award categories. Contact Center Management Bootcamp – Speaker: Brad Cleveland 2.

BPO 130

BPO Co-Sourcing Outsourcing Customer Service 130

Everest Group

MAY 12, 2022

Everest Group research validates growing business case for impact sourcing—offering enterprises alternative talent sources while making this world a better place to live in. Everest Group encourages enterprises to prioritize impact sourcing,” said Rita Soni, principal analyst for Impact Sourcing and Sustainability at Everest Group.

Impact Sourcing 130

Impact Sourcing Sourcing E-Commerce Research 130

Premier BPO

AUGUST 17, 2021

Ironically, the global pandemic has shown a dramatic example of why Pakistan is a source of superior providers of outsourcing capabilities and processes which many Fortune 500, Inc. As a direct result of that experience, Premier BPO was formed to make that vision a reality. And Premier BPO is the leading BPO company in Pakistan.

Offshoring 246

Offshoring BPO Outsourcing Government 246

Offshore India Data Entry

MAY 21, 2024

Introduction The Business Process Outsourcing (BPO) industry is on the brink of a major transformation in 2024. The BPO industry is no exception. It’s also reshaping the future of offshore BPO companies, particularly in India, a major player in the global BPO Industry. AI is not just a tool for optimization.

BPO 105

BPO Offshoring Data Entry Business Process Outsourcing 105

Everest Group

FEBRUARY 24, 2023

Read on to learn recommendations from our findings evaluating sourcing proposals over the past two years. It is no secret that when buyers evaluate proposals for IT and BPO work in a managed services model, they consider various criteria such as provider capabilities, cultural alignment, pricing, etc.

BPO 130

BPO Services Contracting Outsourcing Manufacturing 130

Intelligent Sourcing

JUNE 23, 2024

Today’s BPO industry is a £100 billion powerhouse whose growth trajectory is nothing short of seismic. The perception of outsourcing as a mere cost-cutting tactic is a relic of the past.

BPO 97

BPO Outsourcing IT Outsourcing Sourcing 97

Premier BPO

AUGUST 19, 2021

To help with that, Premier BPO has created our very own collection of Outsourcing terms to help anyone easily converse like an expert. . Business Process Outsourcing (BPO). Co-Sourcing. The post The Glossary of Outsourcing Jargon by Premier BPO appeared first on Premier BPO.

BPO 130

BPO Outsourcing Call Center Offshoring 130

Everest Group

JANUARY 17, 2024

Explore our 2023 report for insights on top locations with high impact worker presence, detailing talent distribution in impact sourcing.

Impact Sourcing 130

Impact Sourcing Sourcing Marketing Engineering 130

Intelligent Sourcing

DECEMBER 6, 2022

Ryan Strategic Advisory, in partnership with Cognitive Copy, is pleased to announce the publication of The Offshore BPO Confidence Index 2022. The post New Report – Offshore BPO Confidence Index 2022 appeared first on Intelligent Sourcing. The previous iteration of this report was published in early December last year.

Offshoring 95

Offshoring BPO Advisory Nearshoring 95

Premier BPO

JUNE 30, 2022

Choosing between hiring yourself, a recruiting firm, outsourcing or co-sourcing. Premier BPO’s Differential Cost for Co-sourcing. When Co-sourcing with Premier BPO, there is no cost incurred on your business. The post The Differential Cost – Co-Sourcing vs. Internal Hiring appeared first on Premier BPO.

Co-Sourcing 100

Co-Sourcing Sourcing Third Party Outsourcing Labor Costs 100

Intelligent Sourcing

SEPTEMBER 6, 2023

Business Process Outsourcing (BPO) has evolved from being a supplemental aspect of companies to an integral part of business strategies across industries.

BPO 98

BPO Human Resources Business Process Outsourcing Streamline Operations 98

ScaleHub

AUGUST 24, 2022

By offering different BPO crowds , ScaleHub is able to include specialized expertise and greater value to our offering and allows us to better meet the unique needs of our enterprise clients. We already feel very comfortable as a BPO Crowd partner. Learn more Curious about our BPO Crowd Boost Program?

BPO 98

BPO Co-Sourcing Impact Sourcing Sourcing 98

Intelligent Sourcing

SEPTEMBER 14, 2023

Jon Yarlett is the founder and COO of Intelligent Sourcing magazine. He recently founded a new trade association focused on impact sourcing titled the Impact Sourcing Alliance. The role of the new alliance is to support the education and information sharing of Impact Sourcing globally across the broad BPO and CX community.

Impact Sourcing 59

Impact Sourcing Sourcing BPO 59

Go4Customer

SEPTEMBER 24, 2021

BPO outsourcing works to reduce overhead cost and enhance revenue for companies. The important thing about outsourcing or global sourcing is that it becomes a very powerful tool to leverage talent, improve producti. A business outsources its services to streamline functions and enhance productivity.

BPO 98

BPO Research Reduced Overhead Outsourcing 98

Everest Group

JANUARY 17, 2024

Learn the influence of Generation AI and Large Language Models (LLMs) on impact sourcing and the challenges hindering their adoption.

Impact Sourcing 147

Impact Sourcing Sourcing Marketing Engineering 147