Everest Group

JUNE 11, 2024

live webinar Transforming to Thrive: Building Winning Operating Models Amid Disruption Across Industries June 11, 2024 | 9 a.m. What questions will the webinar answer for the participants? CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m. What are the primary implications for business, technology, and sourcing resulting from these trends?

Insurance 147

Insurance BPO Banking Healthcare 147

Everest Group

NOVEMBER 7, 2023

LIVE WEBINAR The Services Pricing Outlook for 2024: Are the Waters Finally Calming? Join this panel discussion to hear Everest Group’s pricing experts discuss the most compelling pricing trends observed this year and hear the outlook for IT and BPO services pricing in 2024. November 7, 2023 | 9 a.m. CST | 10 a.m. EST | 3 p.m.

Service 162

Service BPO Outsourcing Management 162

Everest Group

NOVEMBER 23, 2023

Live webinar Forward-looking Sourcing for 2024: Outsourcing, Location, and Pricing Strategies in APAC November 23, 2023 | 11 a.m. What questions will the webinar answer for the participants? IST | 1:30 p.m. SGT | 2:30 p.m. JST | 4 p.m. What are the top forward-looking strategies in APAC for outsourced services buyers for 2024?

Sourcing 162

Sourcing Outsourcing Strategic Sourcing BPO 162

Everest Group

MAY 9, 2024

LIVE WEBINAR The State of Generative AI in the Retail and CPG Industry May 9, 2024 | 9 a.m. ” This webinar offers buyers and service providers valuable insights into real-world use cases where pilots progress to full production, key challenges, and the enterprise playbook around AI governance. CDT | 10 a.m. EDT | 3 p.m.

Retail 147

Retail BPO Regulations Sourcing 147

Everest Group

NOVEMBER 28, 2023

Live Webinar The State of GBS: Opportunities and Success Strategies for GBS Leaders November 28, 2023 | 9 a.m. Join this webinar to hear our GBS expert analysts discuss key insights into the latest GBS developments, emerging themes, challenges and opportunities, and success-driving initiatives for 2024. CST | 10 a.m. EST | 3 p.m.

Global Business Services 147

Global Business Services Shared Services BPO Sourcing 147

Everest Group

NOVEMBER 15, 2022

O N-DEMAND WEBINAR. In this webinar, Everest Group’s pricing experts will analyze the trends observed this year and deliver the pricing outlook for IT and BPO services in 2023. CIOs, CTOs, and CDOs IT and BPO department leaders SVMOs CPOs Strategic sourcing leaders Category managers Supplier management leaders Vendor managers.

Outsourcing 130

Outsourcing Service BPO Strategic Sourcing 130

Everest Group

JUNE 18, 2024

live webinar Marketing in 2024: Findings from our CMO Priorities Survey June 18, 2024 | 8 a.m. What questions will the webinar answer for the participants? PT | 10 a.m. CDT | 11 a.m. EDT | 4 p.m. BST | 8.30 IST Where do I want to spend my marketing budget? What does the sustainability conversation in marketing really look like?

Marketing 130

Marketing BPO Outsourcing Accounting 130

Everest Group

NOVEMBER 8, 2022

ON-DEMAND WEBINAR. In this webinar, our experts will discuss how enterprises can measure the value of cloud, the challenges enterprises face in realizing its benefits, and how to unlock its full potential to maximize efficiency. What questions will the webinar answer for the participants? • How to Unlock the Full Value of Cloud.

BPO 130

BPO Banking Outsourcing Sourcing 130

Everest Group

JANUARY 28, 2025

Join Everest Group experts Yugal Joshi, Partner, Alisha Mittal, Vice President, Mukesh Ranjan, Vice President, and Akshat Vaid, Partner, for an exciting webinar that will redefine how you view the future of the engineering and IT technology space. What questions will the webinar answer? Who should attend?

Engineering 130

Engineering BPO Sourcing Outsourcing 130

Everest Group

OCTOBER 1, 2024

Live Webinar Maximizing Value in Finance Transformations with S/4HANA October 1, 2024 | 9 a.m. Join Harpreet Makan, Practice Director, and Abhishek Mundra, Practice Director, for an enlightening webinar on driving finance transformation using S/4HANA. What questions will the webinar answer for the participants? CDT | 10 a.m.

Finance 130

Finance BPO Government Outsourcing 130

Everest Group

MAY 23, 2023

Live Webinar The Six Key Pricing Themes Dominating 2023 May 23, 2023 | 9 a.m. In this webinar, our experts will discuss the six key pricing and commercial themes observed in the first half of the year and how enterprises can incorporate them into their planning whether entering new outsourcing relationships, renegotiating, or consolidating.

Strategic Sourcing 130

Strategic Sourcing Cybersecurity Cost Control Outsourcing 130

Everest Group

FEBRUARY 8, 2022

LIVE WEBINAR. This webinar will uncover five pricing actions enterprises should take now to attain value without breaking the bank. CIOs CTOs CDOs IT executives IT strategy leaders BPO department leaders GBS leaders managing IT and BPO outsourcing contracts. February 8, 2022 |. It’s a fact: rates are rising. Our Experts.

Outsourcing 130

Outsourcing Management BPO Banking 130

Everest Group

AUGUST 1, 2023

Live Webinar Disruption and Uncertainty: Today’s CFO Agenda August 1, 2023 | 9 a.m. Join this webinar as our experts discuss the key priorities for CFOs amidst ongoing disruption, instability, and unpredictability. What questions will the webinar answer for the participants? CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m.

Finance 130

Finance Accounting BPO Shared Services 130

Everest Group

OCTOBER 5, 2021

LIVE WEBINAR. Join our experts for this webinar as they spotlight the current state of the European global services market and deliver insights on how enterprises can capitalize on and navigate the change. What questions will the webinar answer for the participants? Register for the Webinar. October 5, 2021 |.

Marketing 130

Marketing Service BPO Offshoring 130

Everest Group

JUNE 27, 2023

LIVE WEBINAR Pricing and Outsourcing Trends: Navigating Uncertainties in Services Sourcing from APAC June 27, 2023 | 11 a.m. In this webinar, our analysts will discuss shifting buyer expectations and the defining characteristics of the outsourcing climate in 2023 from an APAC-focused lens. IST | 1:30 p.m. SGT | 2:30 p.m. JST | 3 p.m.

Sourcing 130

Sourcing Outsourcing Service Strategic Sourcing 130

Everest Group

JULY 11, 2023

Live Webinar Cyber Resiliency Strategy: Key Themes and Pricing Trends for 2023 July 11, 2023 | 9 a.m. What questions will the webinar answer for the participants? CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m. IST Gone are the days when cybersecurity was solely the concern of IT departments. Who should attend?

Cybersecurity 130

Cybersecurity Advisory BPO Outsourcing 130

Everest Group

MARCH 7, 2024

LIVE Webinar Delivering Commercial Value in Outsourcing Contracts to APAC Clients in 2024 March 7, 2024 | 11:00 AM IST | 1:30 PM SGT | 2:30 PM JST | 3:00 PM ACT Last year, the outsourcing industry faced a noticeable slowdown in demand. What questions will the webinar answer for the participants? Who should attend?

Outsourcing 130

Outsourcing Cybersecurity BPO Sales 130

Everest Group

MAY 9, 2023

Live Webinar 5 Steps to Unlock Maximum Value from Cloud May 9, 2023 | 9 a.m. In this webinar, our experts will explore the unique opportunity for enterprises to align the definition of cloud value and execute their cloud value realization strategies while facing a constrained macroeconomic environment. CDT | 10 a.m. EDT | 3 p.m.

BPO 130

BPO Banking Outsourcing Sourcing 130

Everest Group

MARCH 21, 2023

LIVE WEBINAR Structuring an Outsourcing Deal in This Era of Uncertainty in Europe March 21, 2023 | 9 a.m. In this webinar, our analysts will discuss changes in enterprise expectations and the defining characteristics of an outsourcing deal in 2023 in Europe. CDT | 10 a.m. EDT | 2 p.m. GMT | 7:30 p.m.

Outsourcing 130

Outsourcing Offshoring BPO Sales 130

Everest Group

AUGUST 9, 2022

ON-DEMAND WEBINAR. Join this webinar to hear how sustainable sourcing can impact content moderation, the importance of monitoring the wellbeing of human moderators in content moderation, and how these fit into Environmental, Social, and Governance (ESG) priorities for companies. Who should attend? Abhijnan Dasgupta. Practice Director.

Sourcing 130

Sourcing Impact Sourcing BPO Government 130

Everest Group

OCTOBER 5, 2023

ON-DEMAND WEBINAR The Evolved Trust and Safety Industry and What to Expect Next WATCH THE WEBINAR ON-DEMAND Over the past few years, enterprises have invested significantly in robust Trust and Safety (T&S) infrastructures in partnership with service and tech providers. What questions does the webinar answer for the participants?

BPO 130

BPO Outsourcing Sourcing Sales 130

Everest Group

SEPTEMBER 21, 2021

LIVE WEBINAR. Access the on-demand webinar, which was delivered live on September 21, 2021. Join this webinar to discover ways that leading procurement service providers are delivering differentiated value in these areas for their clients. What questions will the webinar answer for the participants? Vice President.

Outsourcing 130

Outsourcing Government Global Business Services BPO 130

Everest Group

FEBRUARY 13, 2024

Live Webinar Charting the GBS Course for 2024: Accelerating and Sustaining Success February 13, 2024 | 9 A.M. Join our GBS experts for an insightful webinar examining what lies ahead for the GBS model. What questions will the webinar answer for the participants? CST | 10 A.M. EST | 3 P.M. GMT | 8:30 P.M. Who should attend?

Global Business Services 130

Global Business Services Shared Services BPO Sourcing 130

Everest Group

MARCH 7, 2023

Live Webinar Strategies for Customer Experience (CX) Success in an Uncertain World March 7, 2023 | 9 a.m. What questions will the webinar answer for the participants? CST | 10 a.m. EST | 3 p.m. GMT | 8:30 p.m. IST The global customer experience (CX) outsourcing market has grown tremendously. Who should attend?

Reduced Costs 130

Reduced Costs Outsourcing BPO Sales 130

Everest Group

MARCH 22, 2022

LIVE WEBINAR. CIOs CTOs CDOs IT and BPO leaders Sourcing leaders Strategy leaders GBS leaders. How are European Organisations Riding the Global Services Headwinds? March 22, 2022 |. 9 am CDT | 10 am EDT | 2 pm GMT | 7:30 pm IST. Parul Jain. Practice Director. David Rickard. Vice President. Ricky Sundrani. Vice President.

Service 130

Service Impact Sourcing BPO Sourcing 130

Everest Group

JANUARY 30, 2024

Live webinar Adapting to Change: Boost Value in Outsourcing and Software Contracts When Uncertainty Persists January 30, 2024 | 9:00 AM CST | 10 AM EST | 3 PM GMT | 8:30 PM IST As we enter 2024, enterprises are under immense pressure to optimize their budgets and uncover potential cost savings.

Software 130

Software Outsourcing BPO Management 130

Everest Group

JUNE 22, 2023

Live Webinar The Mid-year CXM Checkpoint: Key Learnings and What’s to Come June 22, 2023 | 9 a.m. In this webinar, our analysts will examine the major events affecting the CXM industry in the first six months of 2023, how these events have shaped the industry, and what we can expect for the rest of the year. CDT | 10 a.m. EDT | 3 p.m.

Impact Sourcing 130

Impact Sourcing BPO Sales Outsourcing 130

Everest Group

APRIL 12, 2022

CIOs CTOs CDOs IT executives IT strategy leaders BPO department leaders GBS leaders managing IT and BPO outsourcing contracts. What unknowns should enterprise buyers keep in mind for 2022? What are the pricing pitfalls that enterprises should avoid? Who should attend? Achint Arora. Vice President. Rahul Barwe. Practice Director.

Outsourcing 130

Outsourcing BPO Management Marketing 130

Everest Group

FEBRUARY 24, 2023

It is no secret that when buyers evaluate proposals for IT and BPO work in a managed services model, they consider various criteria such as provider capabilities, cultural alignment, pricing, etc. Example 2 : A leading BPO service provider was in the middle of its managed BPO services contract with a large UK-based client.

BPO 130

BPO Services Contracting Outsourcing Manufacturing 130

Everest Group

JULY 10, 2024

Event INNOVATING END-TO-END SUPPLY CHAIN ORCHESTRATION – CAPGEMINI AND KUEHNE+NAGEL DELIVER SUPPLY CHAIN RESILIENCE July 10, 2024 Catch Everest Group Partner Shirley Hung for a webinar exploring end-to-end supply chain orchestration. She will provide a unique perspective on navigating the evolving supply chain landscape.

Efficiency 130

Efficiency Service BPO 130

Everest Group

APRIL 7, 2022

To keep the IT BPO industry running seamlessly, government guidelines for on-site working were relaxed worldwide so employees could work from home. the current set of monetary incentives for the IT BPO industry are tied to a physical space, or an office, in a specially designated area (e.g., SEZ in India, PEZA in the Philippines).

BPO 130

BPO Service E-Commerce Government 130

Premier BPO

FEBRUARY 28, 2024

About the Webinar Addressing the critical need for exceptional customer service in today’s market, this webinar tackles the alarming reality that less than 50% of customers believe they receive good service. Visit our services page About Premier BPO: Premier BPO seeks to be a seamless extension of its client’s business processes.

Co-Sourcing 130

Co-Sourcing BPO Service Customer Service 130

Premier BPO

MARCH 1, 2024

About the Webinar Addressing the critical need for exceptional customer service in today’s market, this webinar tackles the alarming reality that less than 50% of customers believe they receive good service. This disconnect poses a significant threat to brand loyalty and ultimately, your bottom line.

BPO 130

BPO Customer Service Marketing Service 130

Everest Group

MAY 18, 2022

The planned merger announced last month between Konecta, the leading provider of Spanish-speaking Customer Experience solutions, with Italy-based customer management provider Comdata will create the sixth-largest player by revenue in the customer experience Management (CXM) BPO sector. Future outlook for the CXM market.

Business Process Outsourcing 130

Business Process Outsourcing BPO Marketing E-Commerce 130

Everest Group

JANUARY 4, 2023

Let’s look at an example of a business metric in BPO. Learn more about outsourcing trends in 2023 in our webinar, Key Issues for 2023: Rise Above Economic Uncertainty and Succeed. The real differentiator lies in the service provider’s domain and industry expertise beyond digital play.

BPO 130

BPO Outsourcing Labor Costs Advisory 130

Everest Group

OCTOBER 18, 2023

Webinar Outsourcing Pricing and Commercial Trends of 2023 October 18, 2023 | 11:00 AM ET Everest Group is excited to be sponsoring an upcoming webcast with The Conference Board. Everest Group analysts, Abhishek Sharma, Partner, and Bharath M, Vice President, will serve as presenters.

Outsourcing 147

Outsourcing Strategic Sourcing BPO Sourcing 147

Everest Group

DECEMBER 26, 2024

On the buy-side, the practice advises buyers on optimizing their sourcing spend by providing fair market price comparable for outsourced services, by understanding the delivery cost structures, and by rationalizing their IT-BPO portfolio.

Global Sourcing Advisory 100

Global Sourcing Advisory Service Advisory Research 100