Remove Business Development Remove Collaborations Remove Contact Center Outsourcing
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Why SaaS Leaders Should Outsource Their Customer Success Program

Blue Ocean

Listen, learn, share… in other words, collaborate. Assuming a cost-center mindset. Implementing a customer success program means bringing on an outsourced team of Customer Success Advocates (CSAs), Customer Success Managers (CSMs), and Customer Success Specialists (CSSs). An ‘us versus them’ mindset.

article thumbnail

Why SaaS Leaders Should Outsource Their Customer Success Program

Blue Ocean

Listen, learn, share… in other words, collaborate. Assuming a cost-center mindset. Implementing a customer success program means bringing on an outsourced team of Customer Success Advocates (CSAs), Customer Success Managers (CSMs), and Customer Success Specialists (CSSs). An ‘us versus them’ mindset.