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Why SaaS Leaders Should Outsource Their Customer Success Program

Blue Ocean

But with this new height of significance, is customer success really something you can outsource? Work with your outsourcer to identify and measure CSS-specific metrics (this isn’t an average handle time kind of situation) and give their team a transparent view of your data to be able to measure their own performance effectively.

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Why SaaS Leaders Should Outsource Their Customer Success Program

Blue Ocean

But with this new height of significance, is customer success really something you can outsource? Work with your outsourcer to identify and measure CSS-specific metrics (this isn’t an average handle time kind of situation) and give their team a transparent view of your data to be able to measure their own performance effectively.

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Everything You Need To Know About Call Center Outsourcing

Magellan Solutions

Call center outsourcing is a business activity of subcontracting call center services like customer care and sales-related tasks. A call center provider handles all customer requests from inquiries, bookings to refunds, inbound to outbound, catering to businesses of all shapes and sizes.