Magellan Solutions

SEPTEMBER 10, 2019

Call center outsourcing is a business activity of subcontracting call center services like customer care and sales-related tasks. A call center provider handles all customer requests from inquiries, bookings to refunds, inbound to outbound, catering to businesses of all shapes and sizes.

Call Center 49

Call Center Outsourcing Contact Center Outsourcing Out-Tasking 49

Blue Ocean

FEBRUARY 14, 2024

But with this new height of significance, is customer success really something you can outsource? Work with your outsourcer to identify and measure CSS-specific metrics (this isn’t an average handle time kind of situation) and give their team a transparent view of your data to be able to measure their own performance effectively.

Outsourcing 59

Outsourcing Right-Sizing Customer Service Collaborations 59

Blue Ocean

FEBRUARY 14, 2024

But with this new height of significance, is customer success really something you can outsource? Work with your outsourcer to identify and measure CSS-specific metrics (this isn’t an average handle time kind of situation) and give their team a transparent view of your data to be able to measure their own performance effectively.

Outsourcing 52

Outsourcing Right-Sizing Customer Service Collaborations 52