Magellan Solutions

MAY 18, 2016

The saying, “location, location, location” is the advice to follow in the real estate business because the property’s location is the most important determining factor of its value. However, this same advice may not always work out for the business process outsourcing (BPO) industry. How will you look for that?

Call Center 69

Call Center Outsourcing Offshoring Business Process Outsourcing 69

Anexa

NOVEMBER 6, 2022

For those who aren’t familiar, EXPO RC is an annual trade show that focuses on customer relations and customer service. It’s a place for businesses to showcase their products and services, network with industry professionals, and learn about the latest trends and best practices in the field.

BPO 52

BPO Customer Service Business Process Outsourcing Out-Tasking 52

Pure Moderation

AUGUST 18, 2022

No matter how great of a service you’ve come up with or a product you’ve built, it will all be for nought without a dedicated customer support team. Understanding the fundamentals of SaaS customer support is ultimately the key to better customer service outcomes. What Is SaaS Customer Support?

Customer Support 52

Customer Support Customer Service Out-Tasking Software 52