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What Is Back Office and Front Office in Business Process Outsourcing?

Premier BPO

Both terms refer to various business functions performed within an organization, but to understand the difference between Front-office and Back-office in a BPO, we must first define what does ‘BPO’ stand for? High-level job function. Comparably lower-level job function to Front Office. Utilized to improve existing processes.

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4 Ways to Lower Operational Costs and Increase Efficiency

Metasource

Outsourcing your mailroom and implementing workflow automation software takes you even further in improving your company’s bottom line. These services cut costs across the board while freeing up time for your employees to spend on the job you hired them to do instead of unprofitable administrative tasks.

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Effects of AI on Jobs in the BPO Industry

NoonDalton

In the realm of global business, Business Process Outsourcing—commonly referred to as BPO—has long been regarded as a key lever for cost-efficiency and labor optimization. For organizations aiming to streamline operations without compromising on quality, BPO has been the strategic choice.

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Battling Turnover, Attrition, And Minimum Wage Increases with Outsourcing

Premier BPO

Even if you hire the required talent somehow, the operational cost is steep because of the pending increased $15 minimum wage. The answer is offshore Outsourcing. Added unemployment benefits may serve as an incentive to not return to work, completely defeating the purpose of restoring jobs later on.

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Diversity is Gaining Ground in BPS – Why your Organization Should Care | Blog

Everest Group

This overarching term means encouraging partnering with businesses owned by minorities, women, veterans and service-disabled veterans, members of the LGBT community, and other historically underutilized businesses, and small business concerns for business procurement. Why should we pay attention?

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What Are The Effects Of Outsourcing Jobs To The Philippines?

Magellan Solutions

For the business and country doing the outsourcing, it means less operational costs and more control of resources. Many satisfied clients who reaped the benefits of outsourcing jobs believe it is a strategic move for any business. Stronger businesses owing to improved focus and efficiency.

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The Philippine Call Center Industry: A Brief History

Magellan Solutions

As a sub-sector of the business process outsourcing (BPO) industry, call centers in the Philippines remain as a major contributor of the country’s economy. This is despite the looming challenges of integrating artificial intelligence to basic voice and non-voice processes.