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The worst advice we’ve ever heard about inbound call center outsourcing

Magellan Solutions

Much has been said with regards to inbound call center outsourcing – which country has the best agents in terms of cost and communication skills, which companies offer the best package, and what is the most important thing to do before finalizing that agreement with your outsourced call center. Ready to outsource?

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Celebrating 25 Years of EXPO RC

Anexa

The theme of this year’s EXPO RC was “Innovation and Digital Transformation,” and the event featured a wide range of workshops, seminars, and panel discussions on topics such as artificial intelligence, chatbots, and customer experience management.

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How Akorbi Began – Meet Claudia Mirza

Akorbi

When Claudia checks into her role as the CEO and co-founder of Akorbi , she spends her time strategically leading the organization, traveling across the world to speak with other business leaders, and mentoring fellow women and working mothers at Akorbi. . Akorbi’s Beginnings .

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SaaS Customer Support: 4 Facts For Customer Success

Pure Moderation

They can provide educational resources in the form of: Seminars Workshops Networking events Brochures. Through these learning opportunities, customer experience is improved, giving your business more visibility and traction. We’re a global business process outsourcing provider developing tailor-made solutions for our partners.