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The worst advice we’ve ever heard about inbound call center outsourcing

Magellan Solutions

The saying, “location, location, location” is the advice to follow in the real estate business because the property’s location is the most important determining factor of its value. However, this same advice may not always work out for the business process outsourcing (BPO) industry. How will you look for that?

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Celebrating 25 Years of EXPO RC

Anexa

For those who aren’t familiar, EXPO RC is an annual trade show that focuses on customer relations and customer service. It’s a place for businesses to showcase their products and services, network with industry professionals, and learn about the latest trends and best practices in the field.

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How Akorbi Began – Meet Claudia Mirza

Akorbi

When Claudia checks into her role as the CEO and co-founder of Akorbi , she spends her time strategically leading the organization, traveling across the world to speak with other business leaders, and mentoring fellow women and working mothers at Akorbi. . Akorbi’s Beginnings .

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SaaS Customer Support: 4 Facts For Customer Success

Pure Moderation

SaaS customer support or Software-as-a-Service customer support is vital to any business engaged in software development. No matter how great of a service you’ve come up with or a product you’ve built, it will all be for nought without a dedicated customer support team. Customer Service Philosophy.