Everest Group

JULY 26, 2024

Since the inception of Global Business Services (GBS) almost two decades ago, enterprises have been experimenting with its resourcing model—whether to perform the work with their own resources, outsource the work, or create a hybrid resourcing model that is a strategic blend of both in-house and outsourced resources.

Management 147

Management Right-Sizing Global Business Services Government 147

Magellan Solutions

JUNE 22, 2021

BPO call center vs. shared services call center. There has long been an argument between Shared Services and Business Process Outsourcing (BPO). . The services that BPO and shared services providers use are generally to remove manual, operational, and often repetitive tasks from your everyday work.

Call Center 52

Call Center BPO Shared Services Right-Sizing 52

Magellan Solutions

JULY 14, 2021

But there is no other place that matches the service capabilities of business process outsourcing company in the Philippines. Our agents set the perfect example of business process outsourcing in the Philippines. Just A Handful Of Changes For Business Process Outsourcing Companies.

Call Center 52

Call Center Outsourcing Business Process Outsourcing BPO 52

Magellan Solutions

MARCH 5, 2023

One way companies streamline their operations and reduce costs is by outsourcing non-core tasks like customer service and technical support to offshore call centers through business process outsourcing and shared services.

Service 98

Service Administrative Outsourcing Right-Sizing 98

SourceFit

AUGUST 6, 2019

A report from Texas-based consulting firm Everest Group showed that the 2018 global growth in IT and business process outsourcing (BPO) has dropped to 3 to 4 percent. Meanwhile, the Philippine BPO sector continued to grow faster than the global market at 5.1 percent in 2018 and provide direct employment to 1.23

Global Outsourcing 52

Global Outsourcing Outsourcing BPO Call Center 52

SourceFit

DECEMBER 16, 2010

MANILA, Philippines – After challenging India for the top position for several years, the Philippines is now the world leader in business support functions like shares services and business process outsourcing, according to the latest reports and trends analyses.

BPO 40

BPO Business Process Outsourcing Shared Services Outsourcing 40

Magellan Solutions

MARCH 4, 2020

American Express (AMEX) has been practicing business process outsourcing in India. This company entrusts its customer service to some companies in India and the Philippines. While a shared-services center in Bangalore provides back-office services to Oracle subsidiaries. American Express (AMEX).

Outsourcing 64

Outsourcing Call Center E-Commerce BPO 64

ScaleHub

SEPTEMBER 8, 2021

The Dyanix portfolio includes complete solutions and a full range of services supporting European businesses on every level. ScaleHub is proud to have Dyanix as one of its Sales Partners. Discover more about our growing partner network here.

Reduced Costs 52

Reduced Costs Data Entry Business Process Outsourcing Out-Tasking 52

SourceFit

JUNE 20, 2013

American company Emerson is investing P2 billion to augment its BPO (business process outsourcing operations in Metro Manila, the Philippines over the next few years. . 3,225 of those employees are in the shared services industry. The company currently has 12,000 employees in the Philippines. Reference: – [link].

BPO 40

BPO Human Resources Business Process Outsourcing Shared Services 40

Magellan Solutions

MARCH 27, 2023

Source: Magellan Solutions In 2023, global outsourcing spending may reach US$731 billion, according to Deloitte’s Outsourcing and Shared Services 2019-2023 Report. Around US$700 billion was spent by corporations on outsourcing in total in 2022.In With nearly 1.44 billion in revenue in just the first half of 2022.

Outsourcing 52

Outsourcing Business Process Outsourcing Out-Tasking E-Commerce 52

SourceFit

MARCH 15, 2016

Multinational companies continue to establish operations in the Philippines , while existing business process outsourcing (BPO) firms expand their workforce and local real estate companies construct new BPO buildings to support the sector’s growth.

BPO 40

BPO Business Process Outsourcing Outsourcing Administrative 40

ScaleHub

MARCH 9, 2022

Based on a recent study by Everest Group —a research firm focused on strategic IT, business services, engineering services, and sourcing—talent/skill shortage was ranked as the top business challenge going into 2022. And like every other lingering inefficiency, the pandemic has only exacerbated the problem.

Out-Tasking 52

Out-Tasking Business Process Outsourcing Flexibility BPO 52

Magellan Solutions

MARCH 19, 2021

Outsourced staff causes: The pricing for staffing offshore is also cheaper. This is in comparison to business process outsourcing. Also called an offshore shared service. The company owns some business process facilities in locations outside their main office. Dynamic team. Captive Centers.

Third Party Outsourcing 52

Third Party Outsourcing Outsourcing Offshoring BPO 52

Magellan Solutions

FEBRUARY 5, 2021

Also called an offshore shared service. The company owns some business process facilities in locations outside their main office. At least 80% of the captive units in Manila along provide voice, back-office, and IT-related services. Work on business process outsourcing Philippines with Magellan Solutions.

BPO 52

BPO Third Party Outsourcing Outsourcing Offshoring 52

Magellan Solutions

MAY 3, 2016

The IBPAP delegation consisted of 11 Philippine BPO companies: Magellan Solutions, Acquire BPO, First Maritime Shared Services, Personiv, Pointwest Technologies Corp., Sitel Philippines Corporation, Startek, Spi Global, TaskUs Inc., and Teleperformance Australia Pty Ltd.

BPO 63

BPO Outsourcing Finance Healthcare 63

Magellan Solutions

OCTOBER 6, 2020

Hiring a business process outsourcing company can help you avoid this. People in small businesses commonly wear many hats. Yes, customer service is a vital part of the business areas, but the owners and staff would prefer to spend most of their time doing the core business processes.

Customer Service 52

Customer Service Outsourcing Service Call Center 52

Magellan Solutions

MAY 17, 2021

Also called an offshore shared service. The company owns some business process facilities in locations outside their main office. Outsourced staff causes: Decrease of need for direct employee salary. This is in comparison to business process outsourcing. Captive Centers. Less utility.

BPO 52

BPO Outsourcing Offshoring Third Party Outsourcing 52

Auxis

SEPTEMBER 15, 2021

Finance outsourcing is exploding in the wake of the pandemic – and Accounts Payable (AP) is often the first function CFOs shift to a trusted BPO partner. But with so many possible paths, many finance leaders struggle to understand how to successfully migrate the AP function.

Accounting 97

Accounting Outsourcing Finance BPO 97

Magellan Solutions

NOVEMBER 7, 2023

Paypal’s initiative in outsourcing most of its customer service-related tasks not only favors its users, but it’s also a smart move for them to save on labor costs while providing job security to employees worldwide. Clients often prefer outsourcing partners that stay up-to-date with the latest advancements.

Call Center 52

Call Center Outsourcing Pharmaceuticals Out-Tasking 52

Magellan Solutions

JULY 11, 2021

PROS: Magellan Solutions offer a shared service team that is more affordable compared to a dedicated call center team. Aside from telemarketing Philippines outbound call center service, Magellan Solutions could provide several BPO services like inbound call center and back-office support. New Media Services.

Call Center 52

Call Center BPO Outsourcing Business Process Outsourcing 52

Magellan Solutions

JANUARY 1, 2023

Outsourced staff causes: The pricing for staffing offshore is also cheaper. This is in comparison to business process outsourcing. Also called an offshore shared service. The company owns some business process facilities in locations outside their main office. Dynamic team. Captive Centers.

Outsourcing 40

Outsourcing Third Party Outsourcing Offshoring BPO 40

SIG Speaks

FEBRUARY 1, 2022

The GEP Outlook 2022 report explores global business trends and features seven critical leadership themes that will help you proactively prepare for and power through the challenges ahead. How will Sourcing for Outsourcing and Shared Services Change Going Forward? learn more. . learn more. .

Sourcing 40

Sourcing Automation Advisory Shared Services 40

SIG Speaks

FEBRUARY 1, 2022

The GEP Outlook 2022 report explores global business trends and features seven critical leadership themes that will help you proactively prepare for and power through the challenges ahead. How will Sourcing for Outsourcing and Shared Services Change Going Forward? learn more. . learn more. .

Sourcing 40

Sourcing Automation Advisory Shared Services 40

SIG Speaks

MARCH 1, 2022

The GEP Outlook 2022 report explores global business trends and features seven critical leadership themes to help you proactively prepare for and power through the challenges ahead. How will Sourcing for Outsourcing and Shared Services Change Going Forward? learn more. . learn more. .

Sourcing 40

Sourcing Shared Services Automation Outsourcing 40

Magellan Solutions

MARCH 21, 2019

The client, which sells male enhancement products, initially started its partnership with Magellan Solutions as an inbound account under the shared services. Meanwhile, its PPC inbound sales recorded a 40-percent conversion growth. Initial concerns.

Call Center 40

Call Center Accounting Sales BPO 40

Magellan Solutions

FEBRUARY 24, 2022

As a small business, outsourcing is a good idea only for short-term projects. “Shared services” are also an option for people who don’t want to sign a long-term deal. Meanwhile, hiring in-house staff can be very costly for a business. Magellan Solutions.

Sales 40

Sales Outsourcing BPO Out-Tasking 40

Magellan Solutions

JUNE 23, 2021

Shared Inbound Services. A shared services center is a paid unit that handles specific company activities like human resources, IT, accounting, and payroll. To improve organization and processing, call centers centralized common tasks from various teams rather than having one for each team.

Call Center 52

Call Center Service Outsourcing Customer Service 52