Raya Contact Center
JUNE 6, 2022
In an interview on the show Shoghl 3ali on the Egyptian channel CBC with host Dina Abdelkarim, our CEO, Ahmed Refky shed light on the transformation of the call center industry to the customer experience model and the secret to RAYA CX’s success of over 20 years.
Everest Group
MAY 22, 2024
Strategies for enhancing CXM provider success in a technology-driven market Build solutions that address business problems – This entails not just the generic “reduce cost” or “improve CSAT” but real business challenges where CX can drive significant change in the business metrics Demonstrate differentiation – With a large percentage of the market (..)
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Customer Serv Outsource Smarter
DECEMBER 16, 2022
BPOs to offer lower pricing for work-at-home vs. in-center because that delta closed rapidly during and post-pandemic. call center worker today is $17.00 but this was during a time when BPOs could pay $12-$13 hourly wages to call center employees — those days are long gone. Staffing challenges in the U.S.
SourceFit
NOVEMBER 4, 2014
The program will implement activities that increase awareness of IT-BPM and outsourced services beyond call centers, including new services like game development, animation, software development, and healthcare. Rosa, Baguio, Bacolod and Iloilo are being groomed to be one of the top IT-BPM hubs in the world.
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