SIG Speaks

MARCH 8, 2023

Whereas in Call centers BPO, you would focus on more customer satisfaction, call turnaround time, and ACS average customer spend. For example, if you are monitoring Sales, your KPI could capture increasing sales or improving the return on investment, percentage of new clients, and new business streams.

Management 40

Management BPO Outsourcing Global Outsourcing 40

SIG Speaks

MAY 9, 2023

The price for one call center employee in the US can be used to appoint three or more employees in a low-cost country. Also, the overhead cost is significantly decreased since the organization does not have to maintain the operation internally. Speed: Competitive pricing can mean more resources for the exact cost.

Outsourcing 40

Outsourcing Offshoring Sourcing Collaborations 40

Blue Ocean

MARCH 3, 2025

We sat down with Peter Longo, Director of Strategic Sourcing and Logistics at St. Michaels Hospital in Toronto, to discuss how partnerships with service suppliers like outsourced contact centers can impact your business objectives. Ideally, the strategic sourcing team needs to understand the space in which theyre sourcing.

Sourcing 52

Sourcing Strategic Sourcing Outsourcing Collaborations 52