Premier BPO

APRIL 18, 2023

Event Overview: Call & Contact Center Expo 23 USA is the leading customer service, business intelligence, and contact center networking event. This year’s focus is Maximizing Customer Experience through Digital Transformation. We will be showcasing at Booth #4047 with our leadership team in attendance.

Co-Sourcing 130

Co-Sourcing Outsourcing BPO Sourcing 130

Premier BPO

FEBRUARY 28, 2024

About the Webinar Addressing the critical need for exceptional customer service in today’s market, this webinar tackles the alarming reality that less than 50% of customers believe they receive good service. This disconnect poses a significant threat to brand loyalty and ultimately, your bottom line.

Co-Sourcing 130

Co-Sourcing BPO Service Customer Service 130

Premier BPO

JUNE 18, 2024

Building customer loyalty and driving revenue are vital considerations for any business. So, to fulfill these considerations, companies need to deliver Customer Satisfaction through Customer service excellence. Failure to do so results in customer dissatisfaction, churn, and missed revenue opportunities.

Co-Sourcing 130

Co-Sourcing BPO Out-Tasking Outsourcing 130

Premier BPO

MARCH 29, 2023

We have been laser-focused on our purpose of being a seamless extension of our client’s business and providing high-touch service, especially for first-time outsourcers. Our COO calls this “co-sourcing”. Our clients look to us for strategic insights and collaborate together to enhance their business.

Co-Sourcing 130

Co-Sourcing Supply Chain Management BPO Outsourcing 130

Premier BPO

OCTOBER 3, 2023

Discover how Premier BPO can support your contact center’s capabilities and enhance your customer service efforts. We’d be happy to discuss how Premier BPO can contribute to enhancing your contact center’s capabilities and assisting in delivering superior customer service.

BPO 130

BPO Co-Sourcing Outsourcing Customer Service 130

Premier BPO

APRIL 18, 2023

Event Overview: Call & Contact Center Expo 23 USA is the leading customer service, business intelligence, and contact center networking event. This year’s focus is Maximizing Customer Experience through Digital Transformation. We will be showcasing at Booth #4047 with our leadership team in attendance.

Co-Sourcing 100

Co-Sourcing Outsourcing BPO Sourcing 100

Premier BPO

SEPTEMBER 8, 2023

Power, The Future of the Contact Center with Mark Miller, Practice Leader, Customer Service Advisory J.D. The company offers co-sourcing, a hybrid approach to outsourcing, across multiple functions for several industries through its global sites.

Co-Sourcing 130

Co-Sourcing BPO Retail Advisory 130

Premier BPO

OCTOBER 23, 2024

1 However, the growing complexity of data ecosystems, with multiple sources, formats, and technologies, presents significant challenges in aggregating and understanding this valuable asset. Extract : Pulls data from different sources, including databases, flat files, cloud services, etc. What is ETL?

Co-Sourcing 130

Co-Sourcing Streamline Operations Government Analytics 130

Premier BPO

OCTOBER 28, 2022

Our focus is inclusivity, employee engagement, and being a source for individuals to develop both personally and professionally. The company offers co-sourcing, a hybrid approach to outsourcing, across multiple functions for several industries through its global sites.

Co-Sourcing 130

Co-Sourcing BPO Healthcare Call Center 130

Premier BPO

OCTOBER 9, 2023

In the fast-paced world of customer service and contact centers, staying ahead of the curve is essential for success. Dedicate focused time to immerse yourself in the realm of contact centers and customer service, catapulting your contact center strategy towards excellence.

BPO 130

BPO Co-Sourcing Outsourcing Customer Service 130

Premier BPO

OCTOBER 12, 2022

Omni-Channel CX and Customer Loyalty. The prime focus for all businesses is to provide the best customer service possible. Customer loyalty is rooted in emotion, which is best achieved through humanizing the product or service. Consumers always want more and are impatient when it comes to quality.

BPO 130

BPO Co-Sourcing Call Center Outsourcing 130

Premier BPO

SEPTEMBER 21, 2023

These accolades underscore Premier BPO’s commitment to delivering quality customer service through innovative training and continuous process improvements. The company offers co-sourcing, a hybrid approach to outsourcing, across multiple functions for several industries through its global sites.

BPO 130

BPO Co-Sourcing Customer Service Collaborations 130

Premier BPO

NOVEMBER 22, 2024

By working with a strategic co-sourcing partner , companies can mitigate risks, protect their reputation, and maintain operational continuity. Whether addressing a localized issue or managing a global product recall, expert co-sourcing partners ensure smooth execution while maintaining business continuity.

Outsourcing 100

Outsourcing Management Co-Sourcing Regulations 100

Premier BPO

APRIL 13, 2023

The opposite is true in the case of many outsourcing BPOs and Co-sourcing partners like Premier BPO. Different countries excel in certain areas, such as tech support or customer service outsourcing. It is the type of relationship built with an outsourcing partner that defines the output received.

Outsourcing 130

Outsourcing Offshoring Co-Sourcing BPO 130

31 West

FEBRUARY 7, 2023

Are repetitive tasks bogging your service desk? If yes, then you must look at implementing a customer service solution that will help you define IT service desk workflows and improve team productivity and efficiency. It offers several products depending on IT, employee, customer, and creator workflows.

Right-Sizing 130

Right-Sizing Customer Service Co-Sourcing Software 130

IBM Services

NOVEMBER 14, 2023

Data products and data mesh Data products are assembled data from sources that can serve a set of functional needs that can be packaged into a consumable unit. Flexibility in data collection is made possible when product lakehouses connect to and ingest data from many sources, using many different technology protocols.

Co-Sourcing 110

Co-Sourcing Sourcing Right-Sizing Analytics 110

Everest Group

MARCH 1, 2023

In a few years, AI bots could replace various roles, such as customer service executives, recruiters, content writers, and even coders. We might expect to see a single generative AI tool functioning across multiple domains (finance, HR, marketing, customer service, operations, etc.)

Marketing 130

Marketing Co-Sourcing Content Writing Finance 130

Premier BPO

MARCH 29, 2023

Here’s what our COO, Dave Shapiro, expressed afterward: “The recent SSOW conference in Orlando was a great source of industry ideas and we appreciated the many people who visited our booth. The company offers co-sourcing, a hybrid approach to outsourcing, across multiple functions for several industries through its global sites.

Shared Services 100

Shared Services Service Co-Sourcing BPO 100

IBM Services

NOVEMBER 15, 2023

Watsonx gives organizations the ability to refine foundation models with their own domain-specific data to gain competitive advantage and ensure factual grounding to external sources of knowledge. Customer service has leapfrogged other functions to become CEOs’ top generative AI priority.

Co-Sourcing 90

Co-Sourcing Supply Chain Management Engineering Sales 90

Simplr

DECEMBER 15, 2021

Simplr’s CMO Daniel Rodriguez and Zendesk’s Senior Manager of Co-Sourcing Timothy Esbe shared best practices for how to overcome common CX staffing hurdles you’ll likely confront this holiday season (and beyond) in a webinar we co-hosted on How to Overcome CX Team Turnover, Understaffing, Seasonality & More. .

Co-Sourcing 98

Co-Sourcing Right-Sizing Jobbing Sales 98

Premier BPO

MAY 12, 2022

“Perception is not reality, but it is the customer’s reality” – Sylvie Di Giusto. Responding instead of Reacting – Customer service, stress management, teamwork, leadership, innovation, and above all communication – Rick Lewis. Our focus is excellence in quality to deliver exceptional CX for our client’s customers.

BPO 130

BPO Co-Sourcing Insurance Automation 130

Groove Technology

SEPTEMBER 6, 2022

When hiring personnel for startups, managers frequently use GEOs to swiftly and effectively source international candidates. Another option is outsourcing “front office” duties, such as sales or customer service. What are the benefits of using global employment organization solutions?

Payroll 130

Payroll Human Resources Administrative Outsourcing 130

Premier BPO

AUGUST 19, 2021

Co-Sourcing. A type of outsourcing that makes the externally hired company part of your in-house team and promotes values of sharing risk and reward is Co-souring. companies contracting services with each other. Customer Care. It requires using specialized skills and resources for specific tasks.

BPO 130

BPO Outsourcing Call Center Offshoring 130

IBM Services

MARCH 4, 2024

An AI+ enterprise empowers architects to confidently source, prepare, transform, protect and deliver data to the required locations for AI. For example, copyright laws, the European Union’s Artificial Intelligence act, Digital Operational Resilience Act (DORA), data sovereignty laws and more.

Government 103

Government Co-Sourcing Engineering Risk Management 103

NoonDalton

SEPTEMBER 14, 2022

This Microsoft subsidiary provides Git’s version control and source code management (SCM) functions as well as its own features. Alibaba Group co-founder Jack Ma is a staunch supporter of an open and market-driven economy. GitHub hosts Git for version control in software development.

Outsourcing 96

Outsourcing E-Commerce Nearshoring Co-Sourcing 96

Groove Technology

AUGUST 10, 2022

Additionally, it works for businesses who do not intend to establish operations in Vietnam but wish to outsource procedures such as IT support and customer service. Co-employment services are provided by PEO in partnership with existing small and medium-sized businesses. Employment contracts.

IT Outsourcing 130

IT Outsourcing Outsourcing Payroll Administrative 130

Perficient Digital Transformation

MAY 6, 2024

When will the service technician arrive? These are all common questions lobbed into customer service centers. Your contact center is a living knowledge base where your agents not only cover common questions, but also provide expert-level answers to the complex questions your customers ask. Where’s my order?

Co-Sourcing 52

Co-Sourcing Out-Tasking Retail Sales 52

IBM Services

DECEMBER 4, 2023

Myth 1: My company lacks the right tools and platforms to develop trustworthy AI AI can be a game-changer for businesses looking to improve operations in areas such as IT, HR, marketing and customer service. We have incorporated transparency into our AI models and openly share the data sources used for their training.

Co-Sourcing 81

Co-Sourcing Right-Sizing Government Healthcare 81

Simplr

AUGUST 31, 2022

They are the audience who are going to make or break marketing strategies, digital and social media marketing campaigns, new customer acquisition plans, and customer service. How much digital marketing genius will it take to earn that screen tap and enter the consciousness of Gen Z customers? Gen Z is not a fad.

Marketing 97

Marketing Co-Sourcing Customer Service Service 97

Perficient Digital Transformation

JUNE 10, 2024

The Data Cloud Advantage Unified Customer View: Experience Cloud engages with customers across various touchpoints. Data Cloud acts as a central hub, consolidating customer data from Salesforce and external sources. Real-Time Insights: Imagine understanding customer behavior as it happens!

Co-Sourcing 52

Co-Sourcing Customer Support Accounting Sourcing 52

SIG Speaks

APRIL 14, 2022

As the co-author of the 2005 book Straight to the Bottom Line®: An Executive's Roadmap to World Class Supply Management, Rudzki knows a thing or two about the subject matter about which he confidently writes. These areas include prioritizing sourcing pipelines, structuring sourcing events, identifying suppliers, and negotiating contracts.

Finance 40

Finance Co-Sourcing Sourcing Strategic Sourcing 40

SIG Speaks

OCTOBER 20, 2021

Download the SIG & GEP co-authored whitepaper to explore the research. Prior to joining SIG, Mary worked at Enporion, where she was responsible for the analysis, configuration, execution and award evaluation for over one thousand sourcing events, across a diverse range of direct and indirect categories. Learn More. .

Co-Sourcing 40

Co-Sourcing Research Information Technology Analytics 40

Obobo

SEPTEMBER 13, 2022

Any change in a business’s strategy and structure requires co-operation from all stakeholders. All departments, from customer service to IT to the CPO, are included. How can we help our people do their jobs better, faster, and more accurately? The company will suffer if an employee lacks the skills required for their job.

Co-Sourcing 59

Co-Sourcing Risk Management Risk Management Jobbing 59

VXI

MARCH 2, 2023

To source in today’s competitive labor market, companies are having to stretch their operating budgets, spending more on recruitment, compensation, and training to overcome staffing and skill shortages – with no end in sight. Access to larger talent pools and specialized skillsets Even before the pandemic and the Great Resignation, U.S.

Outsourcing 52

Outsourcing Co-Sourcing Third Party Outsourcing Robotics Process Automation 52

VXI

MARCH 2, 2023

To source in today’s competitive labor market, companies are having to stretch their operating budgets, spending more on recruitment, compensation, and training to overcome staffing and skill shortages – with no end in sight. Access to larger talent pools and specialized skillsets Even before the pandemic and the Great Resignation, U.S.

Outsourcing 52

Outsourcing Co-Sourcing Third Party Outsourcing Robotics Process Automation 52

Perficient Digital Transformation

MAY 26, 2023

Step 1 – Co-pilot AI is already applied to a number of use cases that can be leveraged by both the technical and marketing teams. Will they market personality modules based on data models and use cases specific to things like commerce and customer service? I think this will happen in 4 phases that have already begun.

Co-Sourcing 59

Co-Sourcing Out-Tasking Marketing Sales 59

IBM Services

APRIL 25, 2024

Benefits: Improved efficiency Reduced cost Enhanced transparency Customer relationship management (CRM) BPR is a pivotal strategy for organizations that want to overhaul their customer relationship management (CRM) processes.

Supply Chain Management 59

Supply Chain Management Finance Human Resources Robotics Process Automation 59