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AI-Powered Healthcare: Boosting Patient Experience and Efficiency

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1 Even though a recent Forrester Research report highlights that US consumers’ perception of CX quality has fallen for the third year and sits at its lowest point since the inception of the CX index in 2016, the health sector has traditionally been behind the curve when it comes to prioritizing CX or in case of healthcare the Patient Experience.

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One of the Best Strategic Business Decisions: Outsourcing

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Most employers are struggling to find the talent that can fill the roles available on their team, with recent research indicating that 75% of US employers need help finding suitable talent 2. A two-tiered support structure with Level 1 and 2 technicians for efficient resolution and escalation of issues helped to enhance communication.

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Guide to Finding the Perfect Partner for First-Time Outsourcers

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With the right partners, strategic partnering can give your business a robust growth and efficiency tool. One should ideally start by identifying the repetitive transactional tasks internal to the company that can be performed much more efficiently by external experts with specialized skills. We made the absolute right decision.

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AI-Powered Customer Service: Friend or Foe? Why Digital CX is Failing (and How to Fix It)

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CX leaders believe investing heavily in AI across virtually every stage of the customer journey should improve the CX, with 65% of CX leaders saying that traditional customer service methods are outdated compared to the efficiency of AI and bots. 2 Unfortunately, results so far have failed to validate this belief.

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The Bot Backlash: How Misguided Chatbot Implementation is Ruining Your Customer Experience

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2 However, the disconnect between the efficiencies companies feel the chatbots can deliver and how consumers view the chatbot experience is at an all-time high. Research shows that far too often, chatbots redirect customers by providing links or references to other self-service tools, which only adds to the customer’s frustration.

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Paving the Path to Data-Driven Success: Essential Steps for Transformation

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To successfully implement this, an organization must identify key data sources and work towards defining relevant KPIs and metrics. Digital transformation solutions also require utilizing efficient data processing platforms, which are crucial as they streamline the process of turning raw data into actionable insights.

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AI-Powered Healthcare: Boosting Patient Experience and Efficiency

Premier BPO

1 Even though a recent Forrester Research report highlights that US consumers’ perception of CX quality has fallen for the third year and sits at its lowest point since the inception of the CX index in 2016, the health sector has traditionally been behind the curve when it comes to prioritizing CX or in case of healthcare the Patient Experience.