Premier BPO

MAY 16, 2023

The Call & Contact Center Expo is an industry event catering to professionals in the customer care, contact center, and customer experience field. The event was an excellent opportunity for organizations to connect and strategize on optimizing Customer Experience (CX) for their client base.

Co-Sourcing 52

Co-Sourcing BPO Call Center Customer Support 52

Premier BPO

APRIL 18, 2023

Event Overview: Call & Contact Center Expo 23 USA is the leading customer service, business intelligence, and contact center networking event. The company offers co-sourcing, a hybrid approach to outsourcing, across multiple functions for several industries through its global sites.

BPO 52

BPO Co-Sourcing Outsourcing Sourcing 52

Premier BPO

APRIL 18, 2023

Event Overview: Call & Contact Center Expo 23 USA is the leading customer service, business intelligence, and contact center networking event. The company offers co-sourcing, a hybrid approach to outsourcing, across multiple functions for several industries through its global sites.

Co-Sourcing 52

Co-Sourcing Outsourcing BPO Sourcing 52

Premier BPO

SEPTEMBER 8, 2023

Join us at this year’s Fall SOCAP event for a dynamic experience filled with expert insights, community summits, networking opportunities, and transformative tips from industry pros and trailblazers.

Co-Sourcing 52

Co-Sourcing BPO Retail Advisory 52

Premier BPO

APRIL 28, 2023

Event Overview: SOCAP Internation Spring Symposium is a two-day event that brings together industry impact leaders and entrepreneurs from various sectors to explore emerging trends, exchange ideas, and collaborate. Don’t miss a chance to meet our leadership in person.

Outsourcing 59

Outsourcing Co-Sourcing BPO Offshoring 59

Premier BPO

APRIL 18, 2023

Event Overview: Call & Contact Center Expo 23 USA is the leading customer service, business intelligence, and contact center networking event. The company offers co-sourcing, a hybrid approach to outsourcing, across multiple functions for several industries through its global sites.

Co-Sourcing 40

Co-Sourcing Outsourcing BPO Sourcing 40

Premier BPO

JULY 19, 2022

Among the leadership present at the event, our COO, Dave Shapiro had a short interview with the event sponsor, TMC’s Group Editor in Chief, Rich Tehrani. The two touched on the challenges brought about by today’s labor market, and broached the topic of more effective staffing models like co-sourcing. About Premier BPO.

Co-Sourcing 52

Co-Sourcing BPO Labor Costs Cybersecurity 52

Premier BPO

OCTOBER 3, 2023

Event Information: – Event Name: ICMI Contact Center Expo – Date: October 16 th – 19 th , 2023 – Location: Orlando, FL, Loews Royal Pacific Resort Join Premier BPO – Your Trusted Outsourcing Partner: At ICMI Contact Center Expo, you’ll have the chance to meet our team of outsourcing specialists.

BPO 52

BPO Co-Sourcing Outsourcing Customer Service 52

Premier BPO

MARCH 15, 2023

Event Overview: SSOW is the largest global outsourcing platform that brings together outsourcing industry professionals, executives, speakers, and business owners under one roof. Premier BPO Exhibit Premier BPO will be showcasing at Booth 108 with our leadership in attendance.

Outsourcing 52

Outsourcing Co-Sourcing BPO Global Outsourcing 52

Future of Sourcing

MARCH 15, 2023

New Sourcing Industry Group Advisory Board members will serve three-year terms and help guide the strategic direction of SIG. Jenti Vandertuig — Director of Procurement at San Francisco 49ers Wayne Heiler — Consultant Vendor Relations CTO at Toyota Motors North America Nathan Haydn-Myer — Sr.

Advisory 59

Advisory Co-Sourcing Strategic Sourcing Sourcing 59

ScaleHub

MAY 18, 2022

Susanne , along with ScaleHub`s Senior Customer Success Manager, Claus Meggers , will be available at the event for attendees wishing to talk and dive deeper into a conversation on how our collective intelligence solutions can help their businesses.

Shared Services 52

Shared Services Outsourcing Co-Sourcing Service 52

IBM Business Partners

JUNE 26, 2023

Yanfeng Auto International Automotive Technology Co. , Scenario 3: Break the operational bottleneck caused by Kafka, an open-source data extraction tool. With Event Streams Module of IBM Cloud Pak for Integration, you can simplify the process of highly available data extraction.

Co-Sourcing 61

Co-Sourcing Automation Manufacturing Software 61

Premier BPO

OCTOBER 9, 2023

Explore the cutting-edge technology, and applications of automation and AI, and gain expert insights at the ICMI Contact Center Expo 2023; the most customized Contact Center Event set to take place from October 16th to 19th in Orlando, Florida.

BPO 52

BPO Co-Sourcing Outsourcing Customer Service 52

IBM Services

JANUARY 16, 2024

Fossil fuels such as coal and gas emit significant amounts of carbon, whereas renewable sources such as wind or solar emit negligible amounts. CFP represents the total amount of CO 2 and equivalent GHG emissions associated with powering a data center, starting from a baseline measurement of CFP greater than or equal to zero.

Co-Sourcing 91

Co-Sourcing Efficiency Accounting Sourcing 91

Perficient Digital Transformation

MAY 6, 2024

Modern Contact Center as a Service (CCaaS) solutions provide agent co-browse capabilities to let agents see the same view of your website or mobile app that your customer sees. Detect these struggle events using website and mobile app instrumentation then trigger your contact center into action.

Co-Sourcing 52

Co-Sourcing Out-Tasking Retail Sales 52

IBM Business Partners

JULY 19, 2023

Code creation: Code co-pilot, code conversion, create technical documentation, test cases and more. Currently, creating narratives for adverse events is an intensive manual process in healthcare. We explored multiple options for the task of generating adverse event narratives using generative AI.

Co-Sourcing 59

Co-Sourcing Regulations Human Resources Manufacturing 59

Premier BPO

SEPTEMBER 21, 2023

This year’s Fall SOCAP event featured a comprehensive lineup of experts, collaborative community summits, valuable networking prospects, and practical advice from experienced industry professionals and innovators.

BPO 52

BPO Co-Sourcing Collaborations Customer Service 52

Premier BPO

OCTOBER 21, 2022

Here’s part two of our blog series with key takeaways form the event. You may also like: Differential Cost of Co-sourcing versus Internal Hiring Estimate Your Savings when Co-Sourcing with Premier BPO. SOCAP International, a global customer care organization, recently hosted their Indy Fall Symposium 2022.

Co-Sourcing 52

Co-Sourcing BPO Call Center Sourcing 52

Perficient Digital Transformation

SEPTEMBER 27, 2021

Always someone who is passionate about getting involved and supporting up-and-coming talent, it is with great pleasure that we introduce one of our leaders, Erin Moloney , the general manager of Perficient’s Dallas office and co-lead of Perficient’s Women in Tech ERG. Erin’s influence and excellence aren’t limited to just Perficient.

Co-Sourcing 119

Co-Sourcing Management Collaborations Jobbing 119

Capgemini

OCTOBER 30, 2024

They expressed hope that Gen AI solutions would be able to source, compare, validate, and interpret these data faster than humans could manually. But losses from non-catastrophic weather events have increased as global warming continues. Harmful climate events are widespread and touch upon every aspect of a firm.

Banking 52

Banking Service Insurance Finance 52

Perficient Digital Transformation

MARCH 27, 2024

Elisha fondly recalls some of the pivotal events from the early days, such as attending CHIWITCON (Chicago Women in Tech Conference), in 2019, which further fueled the community’s growth and outreach. Elisha along with Erin Moloney were the first Co-Leads of the official Women in Tech ERG at Perficient.

Co-Sourcing 52

Co-Sourcing Sourcing Collaborations Management 52

IBM Services

APRIL 29, 2024

VeloxCon 2024 , the premier developer conference that is dedicated to the Velox open-source project, brought together industry leaders, engineers, and enthusiasts to explore the latest advancements and collaborative efforts shaping the future of data management.

Management 67

Management Co-Sourcing Engineering Collaborations 67

Infosys Consulting

AUGUST 22, 2023

In June, Infosys hosted a panel of experts to share what is top of mind for leading innovation in the energy industry, co-sponsored by Infosys Women Connect and AWS Women Reinventing Energy – initiatives with an objective to close the gender gap by building a community that supports, attracts, nurtures, engages and advances female talent.​

Co-Sourcing 52

Co-Sourcing Government Sourcing Engineering 52

Perficient Digital Transformation

NOVEMBER 8, 2023

Establishing trust in CMDB as a reliable source of data remains a challenge. Expand your CMDB ROI to the next level by integrating and automating CMDB with discovery/event sources, assets, risk management tools, security, DevOps, and ITSM processes, among others.” What are the winning strategies for CMDB adoption?

Co-Sourcing 52

Co-Sourcing Risk Management Risk Management Collaborations 52

Everest Group

MARCH 10, 2022

Everest Group and the Shared Services & Outsourcing Network (SSON) hosted a LinkedIn Live event to discuss the effects of the Russia-Ukraine war on service delivery and actions global business services / shared services organizations, enterprises, and global services firms should take as they immediately recover and plan for the coming months.

Co-Sourcing 52

Co-Sourcing Management Service Shared Services 52

Perficient Digital Transformation

JUNE 10, 2024

At the recent Salesforce Connections 2024 event, the focus was all about AI, Data, and CRM, highlighting how these technologies are revolutionizing customer engagement. Data Cloud acts as a central hub, consolidating customer data from Salesforce and external sources.

Co-Sourcing 52

Co-Sourcing Customer Support Accounting Sourcing 52

Premier BPO

MARCH 29, 2023

Shared Services and Outsourcing Week (SSOW) is the industry’s leading collaborative event that brings together professionals, leaders, and experts from various industries and backgrounds to share their best practices every year. Premier BPO was a sponsor at the event and showcased at booth #108.

Shared Services 40

Shared Services Co-Sourcing Service BPO 40

31 West

NOVEMBER 23, 2023

OneDrive: Sharing and Co-Authoring Documents Document Sharing: OneDrive is a cloud storage platform where users can store and share educational materials and assignments. Co-Authoring: It allows multiple users to work on the same document simultaneously, making it ideal for collaborative projects and peer editing.

Collaborations 130

Collaborations Co-Sourcing Administrative Automation 130

The Scalers

NOVEMBER 30, 2022

CIO Watercooler event: Integrate offshore development teams into a business. They publish content and regularly organise events and sessions around topics relevant to tech leaders. Alasdair Thompson, Head of Operations of Defence & Space at BAE Systems Digital Intelligence, was the Event Chair. Emilien Coquard.

Offshoring 92

Offshoring Co-Sourcing Engineering E-Commerce 92

Premier BPO

OCTOBER 12, 2022

In addition to the Indianapolis 500 racing theme, the latest SOCAP symposium was a phenomenal event for industry leaders to get together, exchange ideas, share best practices, and learn the latest trends in the industry. commented Premier BPO COO, Dave Shapiro. Premier BPO Personal Takeaways from SOCAP Indy Fall Symposium.

Co-Sourcing 52

Co-Sourcing BPO Call Center Outsourcing 52

IBM Services

NOVEMBER 14, 2023

Data products and data mesh Data products are assembled data from sources that can serve a set of functional needs that can be packaged into a consumable unit. Flexibility in data collection is made possible when product lakehouses connect to and ingest data from many sources, using many different technology protocols.

Co-Sourcing 110

Co-Sourcing Sourcing Right-Sizing Analytics 110

Capgemini

MARCH 13, 2023

This four-day event gave important directions to the global telecom industry on how to effectively monetize their network investments and overcome any future challenges. From Private 5G networks and Artificial Intelligence (AI) to Metaverse and immersive experiences, this event provided glimpses of a world connected with 5G.

Co-Sourcing 52

Co-Sourcing Collaborations Efficiency Automation 52

Premier BPO

OCTOBER 28, 2022

Continued below in our three-part series blog, is key takeaways from the event, with focus on the. Our focus is inclusivity, employee engagement, and being a source for individuals to develop both personally and professionally. This year’s Indy Fall symposium saw Premier BPO return as the orientation hosts for First. time attendees.

Co-Sourcing 52

Co-Sourcing BPO Healthcare Call Center 52

IBM Business Partners

OCTOBER 12, 2021

The ability to transcribe and analyze audio files adds an important, sophisticated new source of data for investigators and analysts. Bradley Geppert, Co-founder, and CEO of DS Compliance. The successful Proof of Concept is now ready for customer trials. Learn more about DS Compliance’s journey to IBM Cloud.

Co-Sourcing 52

Co-Sourcing Analytics Call Center Cybersecurity 52

Premier BPO

MAY 17, 2023

For example, we plan employee engagement activities that are similar to those planned by our clients, such as team away days at the beach, team lunches and dinners for special events, and celebrating anniversaries. With three service centers across Asia, we can source the right skills and talent for our clients’ needs.

BPO 52

BPO Co-Sourcing Software Right-Sizing 52

Capgemini

APRIL 5, 2023

The solution co-crafted by our Capgemini team on a technical use case provided by BMW Group was crowned winner of the technical phase! Leading players of international Quantum Computing, HPC and AI ecosystems (e.g., The hackathon consisted of two parts: the technical phase and the business phase.

Co-Sourcing 52

Co-Sourcing Finance Engineering Design 52

SIG Speaks

NOVEMBER 1, 2021

We have a host of resources, insights and events to help you deliver on procurement's new future. . November SIGnature Events. After an amazing Global Executive Summit, the SIG team is hard at work to bring you our next in-person event of the year, our SIGnature Events. Northeastern Regional SIGnature Event.

Co-Sourcing 40

Co-Sourcing Sourcing Automation Business Process Outsourcing 40