IBM Services

NOVEMBER 14, 2023

Internal data monetization initiatives measure improvement in process design, task guidance and optimization of data used in the organization’s product or service offerings. Data-as-a-Service and data marketplaces are well established to create data value from initiatives built on data analytics, big data and business intelligence.

Co-Sourcing 110

Co-Sourcing Sourcing Right-Sizing Analytics 110

31 West

FEBRUARY 7, 2023

Are repetitive tasks bogging your service desk? If yes, then you must look at implementing a customer service solution that will help you define IT service desk workflows and improve team productivity and efficiency. We will be comparing Jira and ServiceNow to help you identify the right software for your service desk.

Right-Sizing 130

Right-Sizing Customer Service Co-Sourcing Software 130

Everest Group

MARCH 10, 2022

How to Manage the Ukraine-Russia Impact on Service Delivery. The service delivery ecosystem has been disrupted in nearly every region of Ukraine and its bordering countries such as Poland, Romania, and the Baltic States in the Central and Eastern Europe (CEE) region. Shared Services & Outsourcing Network (SSON).

Co-Sourcing 52

Co-Sourcing Management Service Shared Services 52

Premier BPO

MAY 16, 2023

The Call & Contact Center Expo is an industry event catering to professionals in the customer care, contact center, and customer experience field. The event was an excellent opportunity for organizations to connect and strategize on optimizing Customer Experience (CX) for their client base.

Co-Sourcing 52

Co-Sourcing BPO Call Center Customer Support 52

Chazey Partners

JANUARY 26, 2021

The COVID-19 pandemic has, as with so many aspects of business, challenged the conventional set-up of Shared Services, and forced Shared Services and Global Business Services (GBS) professionals to adapt and re-think how it is set up and operates, whilst also leveraging the many benefits from having such a model in place during a time of crisis.

Shared Services 52

Shared Services Service Robotics Process Automation Global Management Consulting 52

Premier BPO

APRIL 18, 2023

Event Overview: Call & Contact Center Expo 23 USA is the leading customer service, business intelligence, and contact center networking event. We enable high-touch service in Contact Center Solutions: Omnichannel Contact Center Support (Call, Email, Live Chat, Bots, SMS, etc.)

BPO 52

BPO Co-Sourcing Outsourcing Sourcing 52

Premier BPO

APRIL 18, 2023

Event Overview: Call & Contact Center Expo 23 USA is the leading customer service, business intelligence, and contact center networking event. We enable high-touch service in Contact Center Solutions: Omnichannel Contact Center Support (Call, Email, Live Chat, Bots, SMS, etc.)

Co-Sourcing 52

Co-Sourcing Outsourcing BPO Sourcing 52

Premier BPO

APRIL 28, 2023

Event Overview: SOCAP Internation Spring Symposium is a two-day event that brings together industry impact leaders and entrepreneurs from various sectors to explore emerging trends, exchange ideas, and collaborate. Don’t miss a chance to meet our leadership in person.

Outsourcing 59

Outsourcing Co-Sourcing BPO Offshoring 59

The Scalers

NOVEMBER 30, 2022

A slow roll-out of new products and services can negatively affect a company’s bottom line, but keeping up with consumer demands is challenging. Some, unfortunately, had this experience with offshore development service providers. CIO Watercooler event: Integrate offshore development teams into a business. Emilien Coquard.

Offshoring 89

Offshoring Co-Sourcing Engineering E-Commerce 89

Sarah Holliman

NOVEMBER 15, 2018

He co-founded Southwest Airlines and for the past 45 straight years (30 under Kelleher’s leadership) the company has been profitable. Attend one of our upcoming regional SIGnature Events or 2019 Global Summits for innovative ideas to make a sustainable impact on your team. SIGnature Events. . Consider Herb Kelleher.

Co-Sourcing 100

Co-Sourcing Advisory Banking Sourcing 100

Everest Group

NOVEMBER 8, 2024

Following the conclusion of Everest Group’s inaugural Engage 2024, an event in which attendees left feeling energized and equipped with practical insights and actionable strategies, there is now more to come! The event also sparked critical conversations about the future of work. What was the goal of this you may ask?

Co-Sourcing 52

Co-Sourcing Automation Flexibility Collaborations 52

Premier BPO

SEPTEMBER 8, 2023

Join us at this year’s Fall SOCAP event for a dynamic experience filled with expert insights, community summits, networking opportunities, and transformative tips from industry pros and trailblazers. Power, The Future of the Contact Center with Mark Miller, Practice Leader, Customer Service Advisory J.D.

Co-Sourcing 52

Co-Sourcing BPO Retail Advisory 52

Premier BPO

MARCH 15, 2023

Event Overview: SSOW is the largest global outsourcing platform that brings together outsourcing industry professionals, executives, speakers, and business owners under one roof. Premier BPO Exhibit Premier BPO will be showcasing at Booth 108 with our leadership in attendance.

Outsourcing 52

Outsourcing Co-Sourcing BPO Global Outsourcing 52

Capgemini

OCTOBER 30, 2024

At Capgemini’s Business to Planet Connect 2024, part of Climate Week NYC, a panel of experts discussed the challenges and opportunities that lie ahead for financial services companies. Many major financial services companies say they are working with these clients to identify technology use cases that will reduce environmental impacts.

Banking 52

Banking Service Insurance Finance 52

IBM Business Partners

JUNE 26, 2023

Yanfeng Auto International Automotive Technology Co. , Scenario 3: Break the operational bottleneck caused by Kafka, an open-source data extraction tool. With Event Streams Module of IBM Cloud Pak for Integration, you can simplify the process of highly available data extraction.

Co-Sourcing 61

Co-Sourcing Automation Manufacturing Software 61

Premier BPO

MARCH 29, 2023

Shared Services and Outsourcing Week (SSOW) is the industry’s leading collaborative event that brings together professionals, leaders, and experts from various industries and backgrounds to share their best practices every year. The week featured prize-winning speakers and Global Business Services giants.

Shared Services 40

Shared Services Co-Sourcing Service BPO 40

IBM Business Partners

JULY 19, 2023

Code creation: Code co-pilot, code conversion, create technical documentation, test cases and more. Currently, creating narratives for adverse events is an intensive manual process in healthcare. We explored multiple options for the task of generating adverse event narratives using generative AI.

Co-Sourcing 59

Co-Sourcing Regulations Human Resources Manufacturing 59

Premier BPO

OCTOBER 3, 2023

Event Information: – Event Name: ICMI Contact Center Expo – Date: October 16 th – 19 th , 2023 – Location: Orlando, FL, Loews Royal Pacific Resort Join Premier BPO – Your Trusted Outsourcing Partner: At ICMI Contact Center Expo, you’ll have the chance to meet our team of outsourcing specialists.

BPO 52

BPO Co-Sourcing Outsourcing Customer Service 52

Perficient Digital Transformation

JUNE 1, 2022

Once the workload is in production Azure provides the Azure Advisor to understand changes that occur as features and services are added, so it’s a good practice to review your workloads regularly, and use Azure’s monitoring tools on critical workloads. ” ~ – Steve Jobs, Co-founder, former CEO, and Chairman, Apple Inc.

Efficiency 97

Efficiency Co-Sourcing Design Right-Sizing 97

Everest Group

FEBRUARY 23, 2023

With the help of engagement service providers, enterprises can realize tremendous business value by using this marketing channel. In addition to being a source of high-quality, sustainable customer data, let’s explore how communities also can help brands in several other enticing ways.

Service 52

Service Co-Sourcing Marketing Out-Tasking 52

Premier BPO

OCTOBER 21, 2022

Here’s part two of our blog series with key takeaways form the event. You may also like: Differential Cost of Co-sourcing versus Internal Hiring Estimate Your Savings when Co-Sourcing with Premier BPO. Some best practices include: Consolidated/Shared Service Models/Organizational Structure. ROI Calculator.

Co-Sourcing 52

Co-Sourcing BPO Call Center Sourcing 52

Perficient Digital Transformation

MAY 6, 2024

When will the service technician arrive? These are all common questions lobbed into customer service centers. Modern Contact Center as a Service (CCaaS) solutions provide agent co-browse capabilities to let agents see the same view of your website or mobile app that your customer sees. Where’s my order?

Co-Sourcing 52

Co-Sourcing Out-Tasking Retail Sales 52

Premier BPO

APRIL 18, 2023

Event Overview: Call & Contact Center Expo 23 USA is the leading customer service, business intelligence, and contact center networking event. We enable high-touch service in Contact Center Solutions: Omnichannel Contact Center Support (Call, Email, Live Chat, Bots, SMS, etc.)

Co-Sourcing 40

Co-Sourcing Outsourcing BPO Sourcing 40

Premier BPO

OCTOBER 9, 2023

In the fast-paced world of customer service and contact centers, staying ahead of the curve is essential for success. As the anticipation builds for this exciting event, Premier BPO is thrilled to be part of and exhibiting at the expo. Top 10 Sessions Recommended by Premier BPO: 1.

BPO 52

BPO Co-Sourcing Outsourcing Customer Service 52

Everest Group

NOVEMBER 28, 2023

Clyde & Co research highlights that MGAs’ willingness to invest in technology far surpasses their insurer counterparts, with 80% of MGAs investing in technology or InsurTech in the past year, compared to only 55% of carriers. Regardless of MGA type, technology serves as a driving force to propel growth and enable innovation.

Insurance 59

Insurance Service Co-Sourcing Analytics 59

Globalization Partners

DECEMBER 29, 2021

Statistics have shown that remote team members are more productive , have a higher income , and are in better health than in-office co-workers. The metropolitan’s top five industries include health and social assistance, public administration, education, finance and insurance, food service, and hospitality.

Manufacturing 98

Manufacturing Co-Sourcing Insurance Pharmaceuticals 98

Premier BPO

SEPTEMBER 21, 2023

The widespread forum serves as a go-to consumer service & customer care platform in the U.S. This year’s Fall SOCAP event featured a comprehensive lineup of experts, collaborative community summits, valuable networking prospects, and practical advice from experienced industry professionals and innovators.

BPO 52

BPO Co-Sourcing Customer Service Collaborations 52

Premier BPO

JULY 16, 2021

Outsourcing Financial services is the process of moving certain Finance & Accounting functions within an organization to a specialized third-party vendor. The global Financial services outsourcing market size was estimated at $130 Billion in 2021 and is projected to grow at a rate of 7.5% Fortunly ). Cost-Efficiency.

Outsourcing 52

Outsourcing Service BPO Finance 52

Premier BPO

OCTOBER 12, 2022

In addition to the Indianapolis 500 racing theme, the latest SOCAP symposium was a phenomenal event for industry leaders to get together, exchange ideas, share best practices, and learn the latest trends in the industry. The prime focus for all businesses is to provide the best customer service possible.

BPO 52

BPO Co-Sourcing Call Center Outsourcing 52

Perficient Digital Transformation

NOVEMBER 8, 2023

Establishing trust in CMDB as a reliable source of data remains a challenge. A CMDB enables you to comprehend the implications for your business, such as understanding the impact on business services if a specific server experiences downtime or is organization-compliant with regulatory requirements.

Co-Sourcing 52

Co-Sourcing Risk Management Risk Management Collaborations 52

IBM Services

SEPTEMBER 11, 2023

The impact of Db2 on IBM Db2 helped position IBM as an overall solution provider of hardware, software, and services. In this environment, each component is separated into services that run in one of more containers. Customers can also choose to run IBM Db2 database and IBM Db2 Warehouse as a fully managed service.

Analytics 89

Analytics Co-Sourcing Engineering Reduced Costs 89

Infosys Consulting

AUGUST 22, 2023

In June, Infosys hosted a panel of experts to share what is top of mind for leading innovation in the energy industry, co-sponsored by Infosys Women Connect and AWS Women Reinventing Energy – initiatives with an objective to close the gender gap by building a community that supports, attracts, nurtures, engages and advances female talent.​

Co-Sourcing 52

Co-Sourcing Government Sourcing Engineering 52

Premier BPO

OCTOBER 28, 2022

Continued below in our three-part series blog, is key takeaways from the event, with focus on the. Our focus is inclusivity, employee engagement, and being a source for individuals to develop both personally and professionally. This year’s Indy Fall symposium saw Premier BPO return as the orientation hosts for First. time attendees.

Co-Sourcing 52

Co-Sourcing BPO Healthcare Call Center 52

Everest Group

NOVEMBER 30, 2022

The normative view of change management is that it is situational, triggered by an event. Everest Group is a research firm focused on strategic IT, business services, engineering services, and sourcing. Our clients include leading global companies, service and technology providers, and investors.

Global Business Services 52

Global Business Services Research Management Right-Sizing 52

Capgemini

MARCH 13, 2023

This four-day event gave important directions to the global telecom industry on how to effectively monetize their network investments and overcome any future challenges. From Private 5G networks and Artificial Intelligence (AI) to Metaverse and immersive experiences, this event provided glimpses of a world connected with 5G.

Co-Sourcing 52

Co-Sourcing Collaborations Efficiency Automation 52

Avasant

NOVEMBER 11, 2020

See the Official Release here: Awardees include Dr. Christina Ghaly, Director of LA County Health Services ; Skye Patrick, Director of LA County Library ; Jack Dangermond, Presient and Founder of Esri ; and Rich Pierson/Andy Puddicombe Co-Founders of Headspace. Skye is committed to breaking down barriers and increasing access for all.

Co-Sourcing 52

Co-Sourcing Research Advisory Government 52

Magellan Solutions

AUGUST 31, 2022

Due to the exponential rise of information technology (IT) over the past ten years, it is now necessary to offer IT goods and services using ever-cheaper methods. Source: Magellan Solutions. 7 EXAMPLES OF OUTSOURCING FAILURES: REAL LIFE EVENTS . Morgan Chase & Co. 10 EXAMPLES OF BAD OUTSOURCING AND HOW TO AVOID THEM

Outsourcing 75

Outsourcing Banking Offshoring Out-Tasking 75