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Outsourcing providers have also been impacted by such changes, with 59% 1 of GlobalBusinessServices looking to automate their processes with technological advancements like cloud and AI. Outsourcing experts focused on working with small and medium-sized enterprises provide significant value and cultural fit.
In addition to the findings above, the report explores these key questions: What is the right time to involve GBS change management teams? What is the normative size and skills mix for the change management team? Everest Group is a research firm focused on strategic IT, businessservices, engineering services, and sourcing.
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