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The COVID-19 pandemic has, as with so many aspects of business, challenged the conventional set-up of Shared Services, and forced Shared Services and Global Business Services (GBS) professionals to adapt and re-think how it is set up and operates, whilst also leveraging the many benefits from having such a model in place during a time of crisis.
Co-authored by Michael Zyla. Chart 1: Source: Statista, 2021. Prior to Infosys Consulting, he has held executive roles across Telecom, Media and Financial services sectors including a number of years within globalmanagementconsulting firms. Principal, Infosys Consulting. Michael Zyla.
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